CUSTOMS PROCEDURES NEW!
APPLICABLE TO DELIVERIES FROM COUNTRIES OUTSIDE THE EUROPEAN UNION, OR FROM THE CANARY ISLANDS, CEUTA OR MELILLA, DESTINED FOR MAINLAND SPAIN AND THE BALEARIC ISLANDS
If the postal item you are waiting for has commercial value, is being sent from countries not forming part of the European Union, the Canary Islands, Ceuta or Melilla, and is destined for mainland Spain or the Balearic Islands, it will be subject to customs procedures
These procedures will be carried out according to one of the two processes outlined below:
A) SIMPLIFIED PROCEDURE
If the item is addressed to a natural person, has a value of less than €150 and is not subject to quasi-customs controls (health inspection, pharmaceutical inspection...) or special taxes (on alcohol, tobacco etc.), then Correos will carry out the customs procedure. The postal item will be sent directly to your home address and, upon delivery by Correos, you will have to pay the corresponding Import VAT and the simplified SAD fee (See example).
B) ORDINARY PROCEDURE
In all other cases, Correos will send a Notice of Arrival to your home address, informing you of the steps that need to be taken in order to receive the item upon completion of all customs procedures and payment of import rights (import duties, special taxes where applicable, VAT).
There are three ways in which you can carry out these procedures:
- You can use Correos as your Indirect Customs Representative, which will enable you to carry out the procedures from the comfort of your own home. (See more)
- Realizar las gestiones usted personalmente o mediante persona autorizada tramitándolo por sus propios medios, bien presentando un DUA en la delegación de Aduanas de Madrid Barajas (Sección Correos), en régimen de representación propia; o bien si usted no es operador económico dispone de firma digital y siempre que se cumplan las condiciones generales de uso, a través del Formulario Simplificado para particulares, disponible en https://www.agenciatributaria.gob.es/AEAT.sede/tramitacion/DB01.shtml (más información en el teléfono de la Agencia Tributaria 901 33 55 33 o Sede Electrónica de la AEAT -> Procedimientos, Servicios y Trámites -> Aduanas -> Presentación y despacho de declaraciones -> Importación -> Formulario Simplificado). En este último caso deberá remitir a Correos el Justificante de levante que le facilite la AEAT mediante FAX al 91 660 25 00 o aportando dicha documentación a través de www.adtpostales.com. En los dos casos contemplados en este supuesto, a la recepción del envío deberá abonar los correspondientes gastos de administración. (Ver más)
- You can contract the services of a Customs Agent or forwarding agent. (See fees)
If you choose to use the Customs Agent made available by Correos, our web delivery tracker will provide you with information on the status of the procedure, and will display the following events (See more)
FREQUENTLY ASKED QUESTIONS
SHIPMENTS SUBJECT TO CUSTOMS PROCEDURES
FEES
SHIPMENTS SUBJECT TO CUSTOMS PROCEDURES
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In accordance with current legislation, items being imported from countries not forming part of the European Union, the Canary Islands or Ceuta/Melilla will be require a SAD, and will be liable for VAT and, where applicable, import duties, in the following cases:
- Shipments where the sender or recipient is a company, provided that the value of the merchandise exceeds €22.
- Shipments where the sender and the recipient are individuals, provided that a commercial transaction is involved or the value of the shipment exceeds €45.
Irrespective of this information, Spanish Customs have the power to withhold and examine shipments on their own initiative, should they consider this to be necessary. Meanwhile, certain products (alcohol and its derivatives, tobacco and tobacco products and hydrocarbon derivatives etc.) are subject to special taxes.
If I am sent personal effects or gifts, do I also have to carry out customs procedures?
Summary of the application of duties and VAT on imports:
| | | | | Sender or recipient is a company | Between 0 and 22 EUR | the shipment is exempt from duties and VAT | | Between 22 and 150 EUR | the shipment must pay VAT, no duties | | More than 150 EUR | the shipment must pay duties and VAT | | | | Sender and recipient are individuals* | Between 0 and 45 EUR | the shipment is exempt from duties and VAT | | Between 45 and 150 EUR | the shipment must pay VAT, no duties | | More than 150 EUR | the shipment must pay duties and VAT |
* Siempre que no sea una transacción comercial como por ejemplo 'efectos personales'
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FEES
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If the postal item you are waiting for has commercial value, is being sent from countries not forming part of the European Union, the Canary Islands, Ceuta or Melilla, and is destined for mainland Spain or the Balearic Islands, it will be subject to customs procedures and the following charges:
- SIMPLIFIED PROCEDURE:
If the item is addressed to a natural person, has a value of less than €150 and is not subject to quasi-customs controls (health inspection, pharmaceutical inspection...) or special taxes (on alcohol, tobacco etc.), the item will be sent directly to your home address and, upon delivery by Correos, you will have to pay the corresponding Import VAT and the simplified SAD fee.
Correos charges:
| Simplified SAD for items imported from the Canary Islands, Ceuta and Melilla | €12.35 + VAT | | Simplified SAD for items imported from Third Countries | €14.40 + VAT |
See example.
- ORDINARY PROCEDURE:
In all other cases, Correos will send a Notice to your home address, informing you of the steps that need to be taken in order to receive your item upon completion of all customs procedures and payment of import rights (import duty, special taxes where applicable, VAT).
There are three ways in which you can carry out these procedures:
2.1 USE CORREOS AS YOUR INDIRECT CUSTOMS REPRESENTATIVE. This option will allow you to carry out the procedures from the comfort of your own home. (See more)
Fees payable to Correos:
| Ordinary import SAD for items imported from the Canary Islands, Ceuta and Melilla | €15.45 + VAT | | Ordinary import SAD for items imported from Third Countries | €18.45 + VAT | | Factorage | €4.24 + VAT |
See example.
2.2 REALIZAR LAS GESTIONES USTED PERSONALMENTE (presentandose en la Aduana o a través del Formulario Simplificado para particulares) (See more)
Fees payable to Correos:
2.3 CONTRACTING THE SERVICES OF A CUSTOMS OR FORWARDING AGENT
Fees payable to Correos:
| Transfer of documents to another representative | €12.35 + VAT | | Factorage | €4.24 + VAT |
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EXAMPLE PAYMENTS
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For goods valued at €100Where imported from THIRD COUNTRIES
:
| Import VAT at 18% | 100 x 18% = €18 | | Correos charges as customs representative | 14 + VAT = €16.52 | | Total cost | 18 + 16.52 VAT = €34.52 |
Where the item is imported from CANARY ISLANDS /CEUTA OR MELILLA: | Import VAT at 18% | 100 x 18% = €18 | | Correos charges as customs representative | 12 + VAT = €14.16 | | Total cost | 18 + 14.16 VAT = €32.16 |
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Example payments
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For goods valued at €100Where imported from THIRD COUNTRIES
:
| Import VAT at 18% | 100 x 18% = €18 | | Correos charges as customs representative | 14 + VAT = €16.52 | | Total cost | 18 + 16.52 VAT = €34.52 |
Where the item is imported from CANARY ISLANDS /CEUTA OR MELILLA: | Import VAT at 18% | 100 x 18% = €18 | | Correos charges as customs representative | 12 + VAT = €14.16 | | Total cost | 18 + 14.16 VAT = €32.16 |
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COMPLETING CUSTOMS PROCEDURES YOURSELF OR THROUGH AN AUTHORISED PERSON
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Individuals may complete customs procedures themselves or through an authorised person at the times and in the place indicated below:
Calle Trespaderne s/n Correos Building
28042 Madrid-Barajas
Cargo TerminalSee map of location
Bus line 114 EMT
Monday to Friday, from 9am to 2pm
Documents to be presented
- Notice of Arrival, which is the form that Correos leaves in your mailbox.
- Receipt for the purchase of the goods. If you do not have such a receipt, the goods will be valued by Customs.
- Identity document, or where applicable signed authorisation in the name of the person carrying out the procedures.
Procedures to complete
- With the documents that we will supply at our facilities, you should complete the Customs procedure at the offices of the Agencia Tributaria (located close to the Correos building) using the forms that you will be provided with.
- Should you need to make a payment, you can do so at any local bank before returning to the offices of the Agencia Tributaria so that they can authorise the release of the merchandise.
- The aforementioned authorisation document is to be presented at the Correos building, where the document will be verified and you will be required to pay the corresponding administration fees, upon which your package will be handed to you.
Cost of procedure
- AEAT (the Spanish Tax Agency) will work out how much is payable under two headings (Duty + VAT), calculated on the value of the merchandise
- Duty: This is a percentage of the value of the goods, determined according to their characteristics. (merchandise with a value of less than €150 is exempt from Customs duties)
- VAT: This is a percentage of the value of the merchandise, applied at the rate established in the country in which the goods will be consumed. In Spain it currently stands at 18% (though there are reduced rates for specific products).
- Once the Tax Agency procedures have been completed, you will have to pay the administration fee for "customs presentation" to CORREOS. These charges are €4.24 + VAT, irrespective of the value and characteristics of the merchandise.
Can I authorise a friend or family member? What documentation does this person need?
Example of costs
For goods valued at €230 and a duty percentage of 3% (merchandise with a value of less than €150 is exempt from Customs duties and only import VAT will be payable)
| 3% duty | 230.00 x 3% = €6.90 * | | 18% VAT | 236.90 x 18% = €42.64 | | Correos charges | 3.80 + VAT = €4.48 | | Total cost | 6.90 + 42.64 + 4.48 = €54.02 |
*(this figure is to be added to the value of the goods in order to calculate VAT)
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Example of costs
For goods valued at €230 and a duty percentage of 3% (merchandise with a value of less than €150 is exempt from Customs duties and only import VAT will be payable)
| 3% duty | 230.00 x 3% = €6.90 * | | 18% VAT | 236.90 x 18% = €42.64 | | Correos charges | 3.80 + VAT = €4.48 | | Total cost | 6.90 + 42.64 + 4.48 = €54.02 |
*(this figure is to be added to the value of the goods in order to calculate VAT)
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COMPLETING CUSTOMS PROCEDURES THROUGH THE PUBLIC COMPANY CORREOS Y TELÉGRAFOS
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Correos places a Customs Agent at your disposal to carry out the necessary procedures with the Agencia Tributaria (Spanish Tax Agency) so that you can complete the Customs procedures without having to leave home.
Upon receiving the Notice from Correos informing you that your item is subject to customs procedures, you must take the following steps:
- Send the following documentation by fax (91 660 25 00) or online at www.adtpostales.com:
- Signed Notice of Arrival, including an email address in order for us to be able to continue the administration process.
- Receipt of purchase of goods/ or commercial invoice/ or pro-forma invoice.
- If you are an individual and you do not have an invoice or receipt, you can send us a sworn declaration of value (sworn declaration form).
If the invoice is inside, can the package be opened?
- Once the documents have been received, the Sociedad Estatal Correos y Telégrafos will send you an estimate via email.
The estimate will provide you with information on:
- Customs charges (import duties and VAT)
- CORREOS charges (See fees)
- Banks and account numbers into which you should deposit the amount quoted in the estimate.
Important: when making the transfer or deposit, you must quote the estimate number, appearing on the document we send you.
- Completion of the customs procedures and delivery of the postal item.
Upon receiving the bank transfer, Correos will then proceed with the corresponding customs procedures and, once completed, will send the item out to the address indicated on the package itself.
The invoice for services provided by Correos will also be sent to your home address, along with the import receipt (Page 8 of the SADn).
If you see on our web locator that the latest status for your item is "Import procedures underway - Notice sent to recipient", and you have not received the Notice of Arrival, you can request a copy by filling out the following form.
Furthermore, the “Item locator” on our website www.correos.es will provide you information regarding the status of the customs procedure, displaying the following status updates (See more)
Example of Estimate
For merchandise valued at €230 and a duty percentage of 3% (merchandise with a value of less than €150 are exempt from duties –Duties-, and only import VAT will be payable)Where the item is imported from THIRD COUNTRIES
:
| 3% duty | 230.00 x 3% = €6.90* | |
| 18% VAT | 236.90 x 18% = €42.64 | | Correos charges | 3.80 + VAT = €4.48 | |
| Correos charges as customs representative | 17.90 + VAT = €21.12 | |
| Total payable | €6.90+ €42.64+ €4.48 + €21.12 = €75.14 | |
*this figure should be added to the value of the goods in order to calculate VAT.Where the item is imported from CANARY ISLANDS *: | 18% VAT | 230 x 18% = €41.40 | | Correos charges | 3.80 + VAT = €4.48 | |
| Correos charges as customs representative | 15 + VAT = €17.7 | |
| Total payable | €41.4+ €4.48 + €17.70 = €63.58 | |
*No duties payable If the item is imported from CEUTA OR MELILLA with duties: | 3% duty | 230.00 x 3% = €6.90* | |
| 18% VAT | 236.90 x 18% = €42.64 | | Correos charges | 3.80 + VAT = €4.48 | |
| Correos charges as customs representative | 15 + VAT = €17.70 | |
| Total payable | €6.90+ €42.64+ €4.48 + €17.70 = €71.72 | |
*this figure should be added to the value of the merchandise in order to calculate VAT
These rates may be subject to change depending on the nature of the shipment or other customs procedures that may take place
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Example of Estimate
For merchandise valued at €230 and a duty percentage of 3% (merchandise with a value of less than €150 are exempt from duties –Duties-, and only import VAT will be payable)Where the item is imported from THIRD COUNTRIES
:
| 3% duty | 230.00 x 3% = €6.90* | |
| 18% VAT | 236.90 x 18% = €42.64 | | Correos charges | 3.80 + VAT = €4.48 | |
| Correos charges as customs representative | 17.90 + VAT = €21.12 | |
| Total payable | €6.90+ €42.64+ €4.48 + €21.12 = €75.14 | |
*this figure should be added to the value of the goods in order to calculate VAT.Where the item is imported from CANARY ISLANDS *: | 18% VAT | 230 x 18% = €41.40 | | Correos charges | 3.80 + VAT = €4.48 | |
| Correos charges as customs representative | 15 + VAT = €17.7 | |
| Total payable | €41.4+ €4.48 + €17.70 = €63.58 | |
*No duties payable If the item is imported from CEUTA OR MELILLA with duties: | 3% duty | 230.00 x 3% = €6.90* | |
| 18% VAT | 236.90 x 18% = €42.64 | | Correos charges | 3.80 + VAT = €4.48 | |
| Correos charges as customs representative | 15 + VAT = €17.70 | |
| Total payable | €6.90+ €42.64+ €4.48 + €17.70 = €71.72 | |
*this figure should be added to the value of the merchandise in order to calculate VAT
These rates may be subject to change depending on the nature of the shipment or other customs procedures that may take place
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FREQUENTLY ASKED QUESTIONS
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Why has my shipment been withheld? see
All goods originating outside the territory of the European Union or from the Canary Islands, Ceuta or Melilla are subject to the import procedures described in current legislation, whether as a result of exceeding a certain commercial value, or due to other types of requirements, such as those of a pharmaceutical nature or relating to public health.
Why do I have to pay again, if the sender has already paid at origin? see
Payments made by the sender of the shipment in the country of origin should not be confused with the taxes payable when bringing goods into the country. For goods acquired outside the European Union, all goods must pay EU duties, if the tariff classification so establishes, as well as the current rate of VAT in the country where the merchandise is to be consumed. In the case of shipments originating in the Canary Islands, Ceuta or Melilla,
the payments to be made are mainly due to the difference in tax systems (VAT, Canaries General Indirect Tax, etc.).
If my shipments are personal effects, what procedure should I follow? see
By personal effects we mean USED goods (clothes, books, etc.). Personal effects are not items or goods that are purchased for personal use.
Used personal effects are also subject to the relevant customs procedure, for which we offer you a choice of three options: the procedure can be carried out in person, through an agent chosen by you, or through the customs agent made available by Correos. In any of these three cases, you should submit either an invoice or a sworn declaration of value.See sworn declaration
Why do I have to pay tax on shipments that are gifts? see
Where they are not used personal effects, gifts are considered by customs as merchandise obtained outside the European Union and destined for consumption/use within the EU, and as such are subject to import customs controls. Gifts are therefore subject to the same customs procedures as other goods.
What can I do if I don't have an invoice? What can be submitted instead? see
In order to carry out the customs import declaration, companies must always provide a commercial invoice or a pro forma invoice. Individuals, when they cannot provide any other document as proof of the value of the merchandise (receipt of payment, etc.), shall be able to provide a sworn declaration of value.See sworn declaration
Can I authorise a friend or family member? What documentation does this person need? see
If you choose the option of carrying out the import procedures in person, you can authorise another person to do so by submitting the Notice we sent your mailbox, signed by the interested party; the National Identity Card (DNI), passport or Foreigner's Identification Number (NIE) of the authorised person; a photocopy of the recipient's DNI, Passport or NIE and the Family Record Book if the recipient is a minor.
If the invoice is inside, can the package be opened? see
The package can only be opened with the written authorisation of the shipment recipient or importer. If you have chosen to carry out the import procedures through the customs agent made available by Correos, when you receive a notice at your address stating that your shipment has been withheld, you should send it back to the address written on the notice, expressly stating that the invoice is inside the package and that you give permission for it to be opened.
What is the deadline for carrying out the import procedures for the goods? see
The deadline for completing import procedures is indicated in the Notice that we have sent you by post. Once this period has expired, the shipment will be returned to sender.
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FREQUENTLY ASKED QUESTIONS
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Why has my shipment been withheld? see
All goods originating outside the territory of the European Union or from the Canary Islands, Ceuta or Melilla are subject to the import procedures described in current legislation, whether as a result of exceeding a certain commercial value, or due to other types of requirements, such as those of a pharmaceutical nature or relating to public health.
Why do I have to pay again, if the sender has already paid at origin? see
Payments made by the sender of the shipment in the country of origin should not be confused with the taxes payable when bringing goods into the country. For goods acquired outside the European Union, all goods must pay EU duties, if the tariff classification so establishes, as well as the current rate of VAT in the country where the merchandise is to be consumed. In the case of shipments originating in the Canary Islands, Ceuta or Melilla,
the payments to be made are mainly due to the difference in tax systems (VAT, Canaries General Indirect Tax, etc.).
If my shipments are personal effects, what procedure should I follow? see
By personal effects we mean USED goods (clothes, books, etc.). Personal effects are not items or goods that are purchased for personal use.
Used personal effects are also subject to the relevant customs procedure, for which we offer you a choice of three options: the procedure can be carried out in person, through an agent chosen by you, or through the customs agent made available by Correos. In any of these three cases, you should submit either an invoice or a sworn declaration of value.See sworn declaration
Why do I have to pay tax on shipments that are gifts? see
Where they are not used personal effects, gifts are considered by customs as merchandise obtained outside the European Union and destined for consumption/use within the EU, and as such are subject to import customs controls. Gifts are therefore subject to the same customs procedures as other goods.
What can I do if I don't have an invoice? What can be submitted instead? see
In order to carry out the customs import declaration, companies must always provide a commercial invoice or a pro forma invoice. Individuals, when they cannot provide any other document as proof of the value of the merchandise (receipt of payment, etc.), shall be able to provide a sworn declaration of value.See sworn declaration
Can I authorise a friend or family member? What documentation does this person need? see
If you choose the option of carrying out the import procedures in person, you can authorise another person to do so by submitting the Notice we sent your mailbox, signed by the interested party; the National Identity Card (DNI), passport or Foreigner's Identification Number (NIE) of the authorised person; a photocopy of the recipient's DNI, Passport or NIE and the Family Record Book if the recipient is a minor.
If the invoice is inside, can the package be opened? see
The package can only be opened with the written authorisation of the shipment recipient or importer. If you have chosen to carry out the import procedures through the customs agent made available by Correos, when you receive a notice at your address stating that your shipment has been withheld, you should send it back to the address written on the notice, expressly stating that the invoice is inside the package and that you give permission for it to be opened.
What is the deadline for carrying out the import procedures for the goods? see
The deadline for completing import procedures is indicated in the Notice that we have sent you by post. Once this period has expired, the shipment will be returned to sender.
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FREQUENTLY ASKED QUESTIONS
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Why has my shipment been withheld? see
All goods originating outside the territory of the European Union or from the Canary Islands, Ceuta or Melilla are subject to the import procedures described in current legislation, whether as a result of exceeding a certain commercial value, or due to other types of requirements, such as those of a pharmaceutical nature or relating to public health.
Why do I have to pay again, if the sender has already paid at origin? see
Payments made by the sender of the shipment in the country of origin should not be confused with the taxes payable when bringing goods into the country. For goods acquired outside the European Union, all goods must pay EU duties, if the tariff classification so establishes, as well as the current rate of VAT in the country where the merchandise is to be consumed. In the case of shipments originating in the Canary Islands, Ceuta or Melilla,
the payments to be made are mainly due to the difference in tax systems (VAT, Canaries General Indirect Tax, etc.).
If my shipments are personal effects, what procedure should I follow? see
By personal effects we mean USED goods (clothes, books, etc.). Personal effects are not items or goods that are purchased for personal use.
Used personal effects are also subject to the relevant customs procedure, for which we offer you a choice of three options: the procedure can be carried out in person, through an agent chosen by you, or through the customs agent made available by Correos. In any of these three cases, you should submit either an invoice or a sworn declaration of value.See sworn declaration
Why do I have to pay tax on shipments that are gifts? see
Where they are not used personal effects, gifts are considered by customs as merchandise obtained outside the European Union and destined for consumption/use within the EU, and as such are subject to import customs controls. Gifts are therefore subject to the same customs procedures as other goods.
What can I do if I don't have an invoice? What can be submitted instead? see
In order to carry out the customs import declaration, companies must always provide a commercial invoice or a pro forma invoice. Individuals, when they cannot provide any other document as proof of the value of the merchandise (receipt of payment, etc.), shall be able to provide a sworn declaration of value.See sworn declaration
Can I authorise a friend or family member? What documentation does this person need? see
If you choose the option of carrying out the import procedures in person, you can authorise another person to do so by submitting the Notice we sent your mailbox, signed by the interested party; the National Identity Card (DNI), passport or Foreigner's Identification Number (NIE) of the authorised person; a photocopy of the recipient's DNI, Passport or NIE and the Family Record Book if the recipient is a minor.
If the invoice is inside, can the package be opened? see
The package can only be opened with the written authorisation of the shipment recipient or importer. If you have chosen to carry out the import procedures through the customs agent made available by Correos, when you receive a notice at your address stating that your shipment has been withheld, you should send it back to the address written on the notice, expressly stating that the invoice is inside the package and that you give permission for it to be opened.
What is the deadline for carrying out the import procedures for the goods? see
The deadline for completing import procedures is indicated in the Notice that we have sent you by post. Once this period has expired, the shipment will be returned to sender.
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FREQUENTLY ASKED QUESTIONS
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Why has my shipment been withheld? see
All goods originating outside the territory of the European Union or from the Canary Islands, Ceuta or Melilla are subject to the import procedures described in current legislation, whether as a result of exceeding a certain commercial value, or due to other types of requirements, such as those of a pharmaceutical nature or relating to public health.
Why do I have to pay again, if the sender has already paid at origin? see
Payments made by the sender of the shipment in the country of origin should not be confused with the taxes payable when bringing goods into the country. For goods acquired outside the European Union, all goods must pay EU duties, if the tariff classification so establishes, as well as the current rate of VAT in the country where the merchandise is to be consumed. In the case of shipments originating in the Canary Islands, Ceuta or Melilla,
the payments to be made are mainly due to the difference in tax systems (VAT, Canaries General Indirect Tax, etc.).
If my shipments are personal effects, what procedure should I follow? see
By personal effects we mean USED goods (clothes, books, etc.). Personal effects are not items or goods that are purchased for personal use.
Used personal effects are also subject to the relevant customs procedure, for which we offer you a choice of three options: the procedure can be carried out in person, through an agent chosen by you, or through the customs agent made available by Correos. In any of these three cases, you should submit either an invoice or a sworn declaration of value.See sworn declaration
Why do I have to pay tax on shipments that are gifts? see
Where they are not used personal effects, gifts are considered by customs as merchandise obtained outside the European Union and destined for consumption/use within the EU, and as such are subject to import customs controls. Gifts are therefore subject to the same customs procedures as other goods.
What can I do if I don't have an invoice? What can be submitted instead? see
In order to carry out the customs import declaration, companies must always provide a commercial invoice or a pro forma invoice. Individuals, when they cannot provide any other document as proof of the value of the merchandise (receipt of payment, etc.), shall be able to provide a sworn declaration of value.See sworn declaration
Can I authorise a friend or family member? What documentation does this person need? see
If you choose the option of carrying out the import procedures in person, you can authorise another person to do so by submitting the Notice we sent your mailbox, signed by the interested party; the National Identity Card (DNI), passport or Foreigner's Identification Number (NIE) of the authorised person; a photocopy of the recipient's DNI, Passport or NIE and the Family Record Book if the recipient is a minor.
If the invoice is inside, can the package be opened? see
The package can only be opened with the written authorisation of the shipment recipient or importer. If you have chosen to carry out the import procedures through the customs agent made available by Correos, when you receive a notice at your address stating that your shipment has been withheld, you should send it back to the address written on the notice, expressly stating that the invoice is inside the package and that you give permission for it to be opened.
What is the deadline for carrying out the import procedures for the goods? see
The deadline for completing import procedures is indicated in the Notice that we have sent you by post. Once this period has expired, the shipment will be returned to sender.
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STAGES OF THE IMPORT PROCEDURE FOR POSTAL DELIVERIES.
General information on import procedure
If your shipment is sent from a country not forming part of the European Union, Canary Islands, Ceuta or Melilla, it will be subject to the customs procedures applicable under current legislation.
If you choose to use Correos as your customs representative (see option), we will keep you informed at all stages of this procedure via status updates displayed on the “item locator” on our website www.correos.es . The Customs procedure events we will show are as follows:
Import procedures underway – Notice sent to recipient. see
Your shipment must undergo mandatory Customs procedures. It is therefore necessary that you send us certain documents, as detailed in the “Notice to Recipient” that we will leave in the mailbox at your address.
It may be two or three working days before you receive this Notice after the status “Import procedure – Notice to Recipient issued” appears on our website. If after this period you have still not received it, you can ask us to send you a duplicate via email, by filling in the following form.
Documentation received from recipient. see
We have received the documentation that we asked you for. During the next two working days, Correos will calculate the amount payable in duties and/or taxes to import the shipment.
Import procedure estimate sent. see
This status update indicates that we have produced the customs procedure estimate for your shipment, which will include the duties or taxes you will have to pay, where applicable.
This estimate has already been sent to you so that you can make the appropriate bank transfer. If you have not received this estimate, you can request that we send you a duplicate via email, by filling in the following form.
Transfer received – Import procedure underway. see
The transfer you made has been received successfully. Correos will carry out the Spanish customs import procedures.
The time it takes to complete this process may vary. In general it will take two working days, but if it has to undergo a special inspection due to the nature of the merchandise (for example health or pharmaceutical checks, etc.) the process can be delayed for up to a week.
Import procedure completed – Shipment on its way to recipient see
Your delivery has now completed the procedure and it is being delivered to your address.
Import procedure completed – Shipment delivered to recipient. see
The import procedures have been carried out either by you personally or by an authorised person at our offices at Barajas airport, and the package has been delivered to you.
Import procedure completed - Returned due to prohibited items. see
The merchandise contained within your shipment has not cleared Customs. As a result, Correos shall return the package to its sender.
Any charges you may have paid by way of taxes or duties will be returned via bank transfer.
Import procedure completed – Returned due to the item being subject to restrictions see
The merchandise contained within your shipment has not cleared Customs. As a result, Correos shall return the package to its sender.
Any charges you may have paid by way of taxes or duties will be returned via bank transfer.
Import procedure completed – Returned as a result of being unable to contact the recipient. see
The deadline for the completion of Customs procedures (20 days following arrival in Spain) has passed without all the documentation/estimate required to carry out such procedures having been received. The package is returned to sender.
Import procedure completed – Returned to country of origin. see
Import procedure completed – Returned to country of origin.
General information on import procedure
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