Complaints and claims

Claims on Sent Mail

If you wish to make a claim on mail sent through our network please first check where it is by entering the mail reference number in our Mail Tracker

Claims Form

If you have not received sufficient information send us the complete information on the mail by filling in the claims form claims form which is at your service.

Complaints Form

If you wish to make a complaint about any aspect of our service please fill in the complaints form

Coverage, Guarantees and Deadlines

If you wish to know the claims deadlines and guarantees on national deliveries, consult our coverage, guarantees and national deadlines If you wish to know the claims deadlines and guarantees on international deliveries, consult our coverage, guarantees and international deadlines