If you wish to make a claim in relation to a delivery, you must first check its status by entering the delivery number in our. Delivery Locator
If you have not received sufficient information,please send us full details on the delivery by completing the available claim form.
If you wish, you can add new informationrelated to an existing claim or you can check the status of your claim or access the decision reached resolución if available.
If you would like to find out about the maximum times for making claims and guarantees on national deliveries, see our national cover, guarantees and maximum times.
If you wish to find out about the maximum times for making claims and guarantees on international deliveries, see our international cover, guarantees and maximum times.
