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Companies > Customer Service > Requests for information > Enquiries and requests for information > Complaints and claims > See national coverage, guarantees and time scales

National

 
 Claim time limit
Product Claim time limit
  Minimum (in days) Maximum
Registered Letter 7 4 months
Paquete Azul 10 4 months
Mail Packaging 20 4 months
Urgent registered letter 3 4 months
Postal Exprés Prisma 3 1 month
Postal Exprés
- Delay*
- Loss

3
3

21 days
90 days
Giro entrega ordinario 10 2 years
Urgent money order 2 2 years
Telegrama 6 months
Bureaufax 6 months
* imputable to Correos
 
Additional warranties
Product Compensation
  Loss or deviation Delay*
Registered Mail 30,00 € -
Paquete Azul 23,44 € -
Mail Parcels 23,44 € -
Urgent registered mail 30,00 € -
Postal Exprés RF + 52,98 €
RF
Sobre Prepagado Postal Exprés (350 gr.) 30,00 € DT
Urgent money order - RF
Telegram - RF
Bureaufax - RF
Postal Exprés Prisma DT + 25 € DT
* imputable to Correos
RF: Refund of the price paid

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