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Companies > Customer Service > Requests for information > Enquiries and requests for information > Complaints and claims > See national coverage, guarantees and time scales

National

 
COVERAGES, WARRANTIES AND TIME LIMITS
Claim time limit
Product Claim time limit
  Minimum (in days) Maximum
local provincial national  
Registered Letter 5 5 10 4 months
Collection card 5 5 10 4 months
Paquete Azul 10 10 10 4 months
Mail Packaging 20 20 20 4 months
Urgent registered letter 1 2 3 4 months
Postal Exprés
- Delay*
- Loss

2
2

2
2

3
3

21 days
90 days
Urgent money order From 24 to 48 hours** 2 years
Telegram 6 months
Bureaufax 6 months
* imputable to Correos
** depending whether it is included into the telegraphic net offices
Additional warranties
Product Warranties
  Loss or deviation Delay*
Registered Letter 30,00 € -
Collection card 30,00 € -
Paquete Azul 23,44 € -
Mail Packaging 23,44 € -
Urgent registered letter 30,00 € -
Postal Exprés DT + 52,98 €
DT
Urgent money order - DT
Telegram - DT
Bureaufax - DT
* imputable to Correos
DT: return of the paid price
Localizador de envíos
Plazos e Indemnizaciones
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