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Companies > Customer Service > Requests for information > Enquiries and requests for information > Complaints and claims > See international coverage, guarantees and time scales

International

 
 Claim time limit
Product  Claim time limit
  Minimum (calendar days) Maximum1
Carta Certificada 15 6 months
Paquete Postal Prioritario 15 6 months
Paquete Postal Económico 25 6 months
Carta Certificada urgente 10 6 months
Postal Exprés
- Delay*
- Loss

7
7

21 days2
90 days2
Giro Internacional 10 6 months
Giro Urgente Internacional 3 6 months
Telegrama 3 4 months
Burofax 3 4 months
(1) Desde el día siguiente al depósito del envío.
Additional warranties
Product Warranties
  Loss or deviation Delay
Registered Mail and Urgent Registered Mail RF ** + 30 DEG (34.02 €) -
International Parcel (economical and prioritary) DT + 40 DEG (45,37 €) + 4,5 DEG (5,10 €)/Kg. -
Telegram - RF
Bureaufax - RF
Urgent money order - RF
International Postal Exprés (EMS) RF + 52,98 € RF
Prisma Internacional (EPG) Hasta 450 DEG (510,33 €) -
* Not including registered mail or insurance (only standard or urgent prices)
RF: Refund of the price paid
Unit price of the Special Drawing Right (SDR) in 2012: 1 SDR=1,13138

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