Portal de Correos - Access request


Send documents from any device and from anywhere with the same legal validity.


Send documents urgently and securely


Send a digital, ordinary or certified letter


Send digital postcards online


Print out your labels and pay for your deliveries before going to the Post Office

PAQ 48

Delivery in 24/48 hours, depending on point of origin and destination

Certified Letter

Guarantee reception with a signature

Administrative Notifications

Suitable service for legal communications


Access request
Portal de transparencia


The Transparency Act allows citizens to exercise their right to access public information in the areas not covered by the active advertising part of this portal.

On these pages you can exercise this right with the limits set forth in law.

The procedure for exercising your access rights will begin by submitting the relevant application, which must include the identity of the application, the information requested, contact address for notifications and, where appropriate, the preferred means of accessing the information requested.

The following channels are available for submitting the application:

By writing to:

Portal de Transparencia de Correos
Dirección de Relaciones Institucionales y Coordinación
C/ Vía Dublín, 7
28070 Madrid

- By email to transparencia.correos@correos.com

- At the General Registry of Correos headquarters, located at Vía Dublín, 7, 28070 Madrid, from Monday to Thursday, from 9:00 to 18:00, and Friday from 9:00 to 14:00.

All requests must include your full name; photocopy of your ID or passport, or a recognised electronic signature in the case of email requests; information requested and the email address or postal address chosen for receiving the reply.

If your application is to obtain information on our products, on a specific shipment or to file a complaint or claim, you must use the form in the section " Customer Service".