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Legal notice

GENERAL CONDITIONS FOR ACCESS TO AND USE OF THE WEBSITE

This legal notice establishes the conditions for use of the website “www.correos.es” published by Sociedad Estatal Correos y Telégrafos, S.A.(hereinafter Correos), with registered address at Vía Dublín nº 7 (Campo de las Naciones) 28070 Madrid (Spain), Corporate Tax ID No. A83052407, and registered in the Madrid Trade Registry, Volume 16,665, Book 0, Folio 20, Section 8, Sheet M-284323, Entry 1 (registry data of the domain name “correos.es”: Entry 1/M on the above mentioned Sheet, Section, Folio, Book and Volume).

Correos is entitled to provide postal services pursuant to Law 43/2010, 30 December, on Users’ Rights and the Postal Market, and to provide telecommunications services pursuant to Law 32/2003, 3 November, on General Telecommunications.

In order to establish direct and effective communication, please consult the Customer Service pages

Acceptance
 
Accessing the website www.correos.es confers the condition of user and implies the user’s full and unconditional acceptance of each and every one of the conditions included in this Legal Notice.
 
The content of this Legal Notice may be modified, and therefore its acceptance by the user shall refer to the version of the Legal Notice published by Correos at the time the user accesses the website.
 
The use of certain services offered through the website www.correos.es may be subject to particular conditions that, as the case may be, replace, complement, and/or modify this Legal Notice. Access to these services implies the acceptance of their specific conditions. As a consequence, the user must carefully read the specific conditions of the service each time it is accessed.
 
Access to the website www.correos.es is also subject to all the notices, conditions of use and instructions published by Correos which may replace, complement and/or modify this Legal Notice.
 
Subscription to services
 
As a general rule, access to the website does not require prior subscription or registration by the user. Notwithstanding the above, access to any of the services offered through the website may be conditional on prior completion of the subscription form. For this purpose, the user guarantees the authenticity and accuracy of all the data communicated on completing the subscription form(s). The user is committed to and responsible for maintaining all the information provided so that it reflects, at all times, their actual situation.

The rates shown on the website in the “From” field correspond to rates before tax. 

 
Conditions of use
 
The user undertakes to make use of the features and/or services offered by Correos through the website www.correos.es in accordance with law, this Legal Notice, the particular conditions published for certain services, and other notices and instructions made available to them, as well as in accordance with morality and generally accepted good conduct and public order.
 
All the brands, commercial names or distinctive marks of any type appearing on the website and identified with Correos are the property of this Company. Also, the exploitation of intellectual property rights to the website’s content corresponds to Correos as stated in its “copyright” notice, and may therefore not be used by the user beyond what is essential for access to the features and services supplied through the website, except with the express authorisation of Correos.
 
The user undertakes not to reproduce, copy, distribute, publicly communicate, transform or modify the content on the website, including brands, commercial names and distinctive marks, unless authorisation has been obtained from the owner of the rights, nor to delete, manipulate or in any way alter the copyright or other identifying data for which rights are reserved.
 
The user must not obtain or attempt to obtain content by using mechanisms other than those made available to them, if applicable, or, in general, which are regularly used on the internet, provided that these do not involve a risk of damage or disablement of the website and/or its content.
 
To access the information contained on the website and make use of the services offered, minors must obtain prior permission from their parents, tutors or legal representatives.
 
The responsibility of determining the contents and services which minors may access corresponds to the persons responsible for them. As it is possible to use the Internet to access content which may be unsuitable for minors, users are informed of the existence of computer programs that limit or control the content which minors can access.
 
 
Use of Cookies
 
CORREOS advises that cookies are used while browsing the website. Cookies are small data files that are generated on the user’s computer that enable CORREOS’ systems to record the user’s browsing characteristics and preferences. These cookies are only associated with the browser on a certain computer (an anonymous user) without providing any of the user’s personal data. In no case can they read information stored on the computer, serving exclusively for internal purposes, such as browsing personalisation and generating statistics on access to this website, which enables CORREOS to improve the services offered on it. Users can configure their browser to be advised on-screen about receiving cookies and to decide whether to accept or prevent the installation of cookies on their hard disc, if applicable. Please consult the instructions and manuals of your browser for further information.
 
Exclusion of responsibility and limit of guarantees
 
The data, text, information, specifications, graphics and links published on the website www.correos.es are included for informational purposes only, for all individuals who may be interested in them, and accessing them does not generate any commercial, contractual or professional relationship between the user and Correos. In case of discrepancy between the information contained on the website and the content on paper, the latter will prevail. Users are advised that, before carrying out any action derived from the website’s content, they should verify the information obtained by contacting the Customer Service department
 
The above is with the exception of the services whose contracting is offered through the website and whose access is subject to the specific conditions published by Correos and accepted by the user.
 
Correos declines all liability, to the full extent provided by law, for damages and losses produced or which may be produced in the future due to technical defects, of whatever nature, derived from the use of the information and matters contained in the website. The links and hypertext which, where appropriate, enable access through the website to the provision of services offered by third parties, do not belong to nor are under the control of Correos, so that this Company accepts no liability either for the information contained in these or for any effects which may derive from said information.
 
Correos accepts no liability for breaches of any applicable regulation which the user may incur in their access to the website and/or use of the information contained in it. Neither does it accept liability for the illegal use by third parties of brand names, product names, registered or unregistered commercial trademarks which, not being the property of Correos, may appear on the website .
 
Correos does not guarantee the continuity of the operation and availability of the website. However, and as far as possible, it will warn of known interruptions before they occur.
 
Correos does not control or guarantee the absence of viruses or other elements in these services provided by third parties which the user may access through the website, and may produce failures or alterations in their software or hardware, documents and files stored in their computer system.
 
 
Personal data protection
 
Browsing our website does not require prior registration. However, when you visit our website, it is standard for our web servers to store information such as the IP address and domain from which you are accessing it, the date and time of the visit, etc. On the other hand, certain features of our website require you to provide additional information through forms (e.g., your full name, postal or email address, telephone number, etc.). Correos will process your personal data in accordance with the conditions published in the Website Privacy Policy and, where appropriate, with the Data Protection Policy applicable to any services requested.
 
 
Legislation and jurisdiction
 
The law applicable to the content of the website is Spanish law and jurisdiction, and the competent Courts and Tribunals in Spain.