Portal de Correos - Legal notice


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Legal notice


This Legal Notice establishes the conditions of use of the web site “www.correos.es” that the State Company Correos y Telégrafos, S.A. (hereinafter Correos), with registered address at Vía Dublín nº 7 (Campo de las Naciones) 28070 Madrid (Spain), Corporate Tax ID No. A83052407, and registered in the Madrid Trade Registry, Volume 16,665, Book 0, Folio 20, Section 8, Sheet M-284323, Entry 1 (registry data of the domain name "correos.es": Entry 1/M on the above mentioned Sheet, Section, Folio, Book and Volume), makes available to internet users.  

Correos is established to provide postal services pursuant to Law 43/2010, 30 December, on Users’ Rights and the Postal Market, and to provide telecommunications services pursuant to Law 32/2003, 3 November, on General Telecommunications. 

In order to establish direct and effective communication, please consult the Customer Service pages.  


Access to the web site www.correos.es attributes the condition of the user and implies full acceptance without reservations by the user of each and every one of the conditions included in this Legal Notice. 

The content of this Legal Notice may be modified, and therefore its acceptance by the user shall be with respect to the version of the Legal Notice published by Correos at the time the user accesses the web site.

The use of certain services offered through the web site www.correos.es may be subject to certain conditions that, depending on the case, replace, complete and/or modify this Legal Notice. Access to these services implies the acceptance of the specific conditions of service each time it is accessed. As a consequence, the user shall carefully read the specific conditions of service each time it is accessed. 

Access to the web site www.correos.es is also subject to the notices, conditions of use and instructions, of which the user is made aware by Correos, that replace, complete and/or modify this Legal Notice.

Subscription of services

As a general rule, access to the web site does not require prior subscription or registration by the user. Notwithstanding the above, access to any of the services offered through the web site may be conditional on prior completion of the subscription form. To these effects, the user guarantees the authenticity and accuracy of all the data communicated on completing the subscription form(s). The user is committed to and responsible for maintaining all the information provided so that it reflects, at all times, their actual situation.  

Conditions of use  

The user is committed to make use of the features and/or services offered by Correos through the web site www.correos.es in accordance with the law, this Legal Notice, the specific conditions published for certain services and other notices and instructions made aware to him/her, as well as moral aspects and generally accepted good practices and public order.

All the brands, commercial names or distinctive marks of any type appearing on the web site and identified with Correos are the property of this Company. Also, the exploitation of intellectual property rights of the web site’s content corresponds to Correos as stated in its “copyright” notice, and may therefore not be used by the user beyond what is essential for access to the features and services supplied through the web site, except with the express authorisation from Correos.

The user is committed not to reproduce, copy, distribute, undertake acts of public communication, transform or modify the content on the web site, including brands, commercial names and distinctive marks, unless authorisation has been obtained from the owner of the rights, nor to delete, manipulate or in any way alter the “copyright” or other identifying data for which rights are reserved.

The user must abstain from obtaining or attempting to obtain content by using mechanisms different to those which, where appropriate, have been made available to them or, in general, which are regularly used on the internet, provided that these last ones do not involve a risk of damage or disablement of the website and/or its content.

To access the information contained on the website and make use of the services offered, minors must obtain prior permission from their parents, tutors or legal representatives.

The responsibility in determining the contents and services which minors access corresponds to the persons responsible for them. As it is possible to use the Internet to access content which may be unsuitable for minors, users are informed of the existence of computer programs that limit or control the content which minors can access.

Use of Cookies

CORREOS advises that cookies are used while browsing the portal. Cookies are small data files that are generated on the user’s computer that enable CORREOS’ systems to record the user’s browsing characteristics and preferences. These cookies are only associated to the browser on a certain computer (an anonymous user) without providing any of the user’s personal data. In no case can it read information stored on the computer, serving exclusively for internal purposes, such as browsing personalisation and generating access statistics to this web site, which enables CORREOS to improve the services offered on it. The user has the possibility to configure their browser to be advised on-screen about receiving cookies and to decide whether to accept or prevent the installation of cookies on their hard disk, if applicable. Please consult the instructions and manuals of your browser for further information. 

Exclusion of responsibility and limit of guarantees 

The data, text, information, Terms and Conditions, graphics and links published on the web site www.correos.es, are compiled merely for informative purposes for all persons interested in them, without their access generating a commercial, contractual or professional relationship between the users and Correos. In case of discrepancy between the information contained on the website and the content on paper, the latter will prevail. Users are advised that before carrying out any action derived from the web site content, they should verify the information obtained by contacting the Customer Service

The above is with the exception of the services whose contracting is offered through the web site and whose access is subject to the specific conditions published by Correos and accepted by the user.

Correos excludes, to the full extent of the legal system, any responsibility for damages and losses produced or which may be produced in the future due to technical defects, of whatever nature, derived from the use of the information and matters contained in the website. The links and hypertext which, where appropriate, enable access through the website to the provision of services offered by third parties, do not belong to nor are under the control of Correos, so that this Company takes no responsibility either for the information contained in these or for any effects which may derive from said information.

Correos takes no responsibility for non-compliance with any applicable regulation which the user may incur in their access to the website and/or use of the information contained in it. Neither does it take responsibility for the illegal use by third parties of brand names, product names, registered or unregistered commercial trademarks which, not being the property of Correos, may appear on the website .

Correos does not guarantee the continuity of the operation and availability of the website. However, and as far as possible, it will notify of known interruptions before they occur.

Correos does not control or guarantee the absence of viruses or other elements in these services provided by third parties which the user may access through the website, and may produce failures or alterations in their software or hardware, documents and files stored in their computer system.


Personal data protection

To access any of the services offered through the web site, the user must first provide some personal data. Correos treats this data in accordance with the provisions published in its Privacy Policy and pursuant to the specific conditions of the corresponding service.

The owners of the data may exercise their rights to access, modify, cancel and oppose it under the terms provided for under Organic Law 15/1999, 13 December, on Personal Data Protection, as established in the Privacy Policy.

Legislation and jurisdiction

The law applicable to the content of the web site is Spanish law and jurisdiction, and the competent Courts and Tribunals in Spain.