Portal de Correos - Parcel products

SEND ONLINE

Send documents from any device and from anywhere with the same legal validity.

Burofax

Send documents urgently and securely

Letter

Send a digital, ordinary or certified letter

Postcard

Send digital postcards online

PREPARE ITEMS TO SEND

Print out your labels and pay for your deliveries before going to the Post Office

PAQ 48

Delivery in 24/48 hours, depending on point of origin and destination

Certified Letter

Guarantee reception with a signature

Administrative Notifications

Suitable service for legal communications

WE CAN HELP

Paq Premium

Delivery tailored to the needs of your customer.

Personalised delivery service, allowing your customer to decide where and when to have it delivered.

  • Geographical Coverage: Nacional, Andorra y Portugal peninsular.
  • Size: Length + Height + Width = 210 cm; the longest side must not exceed 120 cm.
  • Weight: Maximum 30 kg.
  • Delivery times: 24-48 hours, depending on the origin and destination.
  • Rates: From €7.77 (including VAT).
Correos ExpressCorreos

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Parcel shipment where you decide the date and time of delivery and Correos makes sure the customer receives it. Specially designed product for distributing parcels, when the client needs quick and efficient delivery.

What’s more, thanks to our Network, you can offer your customer different delivery options: Home, Office and of course, CorreosPaq Automated Parcel Terminals.

Includes SMS and/or email notifications to the recipient.

With the option of requesting free pick-up of the posted items (contract clients), incident management and information feedback.

Save time at the post office and prepare items for posting from your computer in just four steps:

Online Paq Premium Parcel shipment

1. Describe the items.

2. Register all the recipients to whom you want to send the parcels and indicate if you want to include any additional service.

3. Pay for the delivery directly online using a bank card or PayPal, or indicate if you prefer to pay in a Correos Office. You can charge it to your Correos account or use a prepaid envelope.

4. Print the labels identifying the parcels and the list of parcels (when applicable); you will need these when depositing at the post office.

If you have any questions about how this service works, please contact the Correos Commercial Service.

Delivery types:

Deliveries are signed for and completed within a guaranteed period. There are 3 different delivery types:

  1. Home Delivery: consists of 2 attempted deliveries and 15 days kept at the local Post Office. Delivery type available for private and contract clients. *The only delivery type applicable to items shipped to mainland Portugal.
  2. Delivery to a Selected Post Office: the item is sent to the Post Office chosen by the customer from among those offering the parcel collection point service, where the recipient will have 15 days to collect it. The recipient will be notified by SMS and / or email that a parcel is waiting at the post office, and reminders will be sent if they do not pick it up.
  3. CorreosPaq Delivery: The CorreosPaq service consists of a network of automated parcel terminals in public places (CityPaq) and multi-family housing units (HomePaq). They let users receive and send parcels conveniently and securely, 24 hours a day, 365 days a year.

 

Multiple-parcel Shipment: 

Up to 10 packages for customers with a contract.

Package Weight:

  • Maximum actual Weight: up to 30 kg.

Volumetric weight: For parcels in which the weight is not proportional to the size, the criterion applied will be weight/volume (167Kg/m3). This ratio will be verified upon intake of the parcel, under the following formula: length x height x width expressed in cm / 6,000.

 

Size:

Sizes:

  • Box: Maximum L+H+W= 210 cm., the largest dimension not exceeding 120 cm. Minimum dimensions: 15 x 10 cm.
  • Roll or tube: Maximum L= 120 cm., D= 30 cm. Minimum dimensions: Dimensions that allow a 10 x 14.5 cm label to be attached.

 

Extra dimensions:

1. With the Paq Premium and Paq Standard products, for parcels whose destination is inside Spain or Portugal, the maximum dimensions currently allowed for each shipment are: 

  • No measurement can exceed 120 cm.
  • The total for width + length + height cannot exceed 210 cm. 

2. For each one of the maximum allowed dimensions, two maximum allowed levels have been defined: 

  • Standard Maximum (the current maximum).
  • Extra Maximum (greater than the current maximum).

 

Levels

Parameters for the maximum allowed dimensions

Standard

Extra

No measurement can exceed

120 cm.

170 cm.

The total for width + length + height cannot exceed

210 cm.

270 cm.

 

3. Exceeding the standard measurements carries an extra delivery charge corresponding to the percentages that are displayed in the following table.

 

Description

Surcharge

No exceeding dimensions:

0 %

One exceeding dimension “One of the measurements exceeds the standard maximum”

35 %

One exceeding dimension “Width + Length + Height exceeds the standard maximum”

35 %

Two exceeding dimensions: (all)

70 %

 

Guarantees: When the delay is attributable to Correos, we will reimburse you.

 

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