Correos Market

At Correos, we reserve the audit rights, veto or cessation of commercial activity at Correos Market for all advertisers, producers or creators who do not meet the necessary requirements to obtain the quality label:

• Correos Market products have been made, created or handled in Spain.
• They comply with current health (food, drink and beauty) and labour regulations (in each and every category).
• The quality of the components, raw materials and other elements used in the creation, production or handling of the products is monitored.
• In processes related to craftsmanship, the artistic richness of the creations and processes used are defended and promoted.
• The creation techniques and production processes are developed under the supervision of Correos Market Quality.
• The use of natural materials with guaranteed designation of origin is encouraged.
• All producers, creators and distributors must be physical or authorised legal persons and must be engaged in their own economic activity.
• The responsible and sustainable use of resources is valued, as well as the social responsibility with which the activities are developed.

Orders will be sent from Monday to Friday (bank holidays not included) to Spain with Correos’ Paq Premium service. The maximum time for the first delivery attempt of a standard shipment is 24 to 48 working hours, depending on the destination and not including Saturdays.

At Correos, we reserve the right to modify the agreed-upon delivery or collection times, depending on our organisational needs.

Your customer will be able to choose if they want to receive it at home, in a Correos branch or in a CityPaq. If the characteristics of any of your products make it impossible to deliver them by all methods, you must specify it in the product file itself. At Correos, we guarantee delivery requiring a signature to the indicated address:

• Home delivery: your customer will receive their order at their own home and we will notify them in advance of the delivery by SMS or email.  To do so, you must provide us with your address and you will be responsible for the reliability and authenticity of the data provided. This service consists of two delivery attempts so that if it is not possible due to the weight or volume of the package or the characteristics of the property, it will be delivered to the main street door or to the nearest Correos branch, after having previously agreed with your customer. Once it arrives at the branch, you will have 15 days to pick it up.
• At a Correos branch: your customer can pick up their order at the branch of their choice within 15 days of receiving an SMS or email notification of the delivery.

Remember that we can only ensure that these SMS or email alerts are sent if certain conditions are accepted:

• The delivery schedule is from 9:00 to 21:00 from Monday to Friday and from 9:00 to 14:00 on Saturdays.
• The customer expressly recognises that an SMS or email sent by Correos within the agreed times and days does not guarantee that they will be received within these parameters, and therefore, under no circumstances can Correos be held responsible for their reception.
• The client expressly states and guarantees to Correos that they have the recipient's unequivocal consent to provide us with their contact details, so that we can send them a notification when their order arrives.
• The client guarantees that their customers know and assume the possibility that they may receive the SMS or email outside the agreed times and days for reasons beyond Correos’ control, so that we will not be held responsible for any potential mishaps.

On the other hand, you will have information about the status of your shipments at all times through our locator, where you will also be able to consult the reasons for return or delivery failure and the measures we have adopted to solve this.

The second delivery attempt will be made the day after the first attempt for main destinations, and with an additional day for deliveries to towns with less than 10,000 inhabitants.

Product prices will be shown including VAT, increases or discounts applicable to your offer and any additional costs that may be charged. In this way, the customer will know the final price of the product before adding it to their shopping cart, as they will not have to assume any shipping costs.

Placing an order by completing the purchase form implies approval of the price and of the sales conditions in force at that time, so they cannot be modified without the express agreement of both parties.

Payment methods will be debit or credit cards or PayPal and the charge that the customer will see on their card statement will be under the name Correos. Remember, there can sometimes be delays of up to 60 days in payment collections.

In the event that the customer wants an invoice for their purchase, at Correos, we will process their request and notify you so that you can issue it on time.

If you have no stock of a product purchased by a customer, you must inform Correos immediately of the lack of availability and we will refund the amount you would have paid.

Once payment has been authorised when placing an order by credit or debit card, the bank will hold the full amount of the order until you accept it. In the event that you have to cancel for any reason, the bank will not carry out the transfer and will release the corresponding amount back into the customer's account. This process can take between 3 and 5 calendar days, so the customer must accept that neither Correos nor the seller are responsible for any delay on behalf of the bank in releasing the amount back to their account.

Each product must have a description that informs the customer of its essential characteristics, so as to encourage them to buy it:

• The customer will add the products they would like and the units they need to the basket, even if the products are from different vendors. To purchase them, they will have to log in, register or buy as a guest.
• They must indicate their details accurately to avoid confusion or shipment incidents, and they must read and accept the corresponding box as they will be incorporated into our database in order to process the order and allow for the delivery of the purchase.
• All they have to do is confirm their order and pay by credit card, debit card or PayPal. The charge will be made online through the payment gateway of the corresponding bank once it has been verified that the data provided is correct. Once the transaction has been confirmed, an email will be sent to the address previously indicated by the customer within 24 hours, where the customer will be informed if the order has been confirmed and payment will be charged according to the method agreed upon at the time of purchase. If the order is confirmed, the customer will receive another email with a description of the products purchased and the order number which guarantees that the purchase has been made successfully. If the customer does not receive this email, it may be due to a possible network failure or an error at the indicated email address. In both cases, the customer is advised to contact market@correos.com.
• If the customer is already registered, the order will be stored in their Private Area, which they can access whenever they need to with the username and password provided at registration. If the customer is not registered, no problem, we will send the order number and tracking to the email indicated during the purchase, so they can locate it at all times.

Correos will inform each seller of the products that have been purchased by the customer, as our marketplace allows the purchase of products from several sellers within the same order.

Remember that the seller is solely responsible if they reject an order, so they must commit to always keep their stock published on Correos Market up to date.

The seller will be responsible for managing products that have been purchased by the customer using the shipping label that will be processed through their private management area.

In accordance with the provisions of current legislation, the customer may not return certain orders:

• Food products that can deteriorate or expire quickly.
• Sealed products that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.

The seller must assume obligations arising from the regulations governing the rights of customers and consumers, offering them the possibility to withdraw from the contract by returning their purchases within 14 calendar days. In the event that the customer returns the product without its original packaging, the customer may be reimbursed less than the amount paid during the purchase.

The return period will end 14 calendar days after the day on which the order was delivered. In the event that the customer has purchased several products in a single order and they have been delivered separately, the period shall commence on the day on which the customer received the last product.

To request a return of a product, the customer must contact the seller through the contact details that appear in their file. In this way, the seller will be responsible for managing the return and informing the customer of the corresponding consequences.

If the seller has not received a payment from Correos for an order that the customer wants to return, they should contact Correos so that we can reimburse the customer for the amount they paid for the purchase. 

Disputes will be solved directly between the customer and the seller, so you should try to reach an amicable solution by all means. If the case so requires, the product ordered will be resent or refunded.

If the seller and the customer have the status of entrepreneur and consumer in accordance with the provisions of Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013, the European Commission provides an online extra-judicial dispute resolution platform through which you can submit your complaints.

Correos will not be responsible in any case for:

• Failure by the customer to comply with any applicable regulation in accessing Correos Market or in the use of the information contained online.
• The illegitimate use by third parties of brand or product names that appear on Correos Market.
• The use of the information provided by the vendors.
• The acts and omissions of third party service providers, regardless of whether they are contractually bound to Correos.
• Service interruptions due to errors made by access providers, possible network failures, or problems arising from the computer system, connection or browsing software, telephone network, ADSL, cable, satellite and any other transport or communications infrastructure.
• Alterations produced by voluntary and involuntary interference due to misuse: viruses, server crashes, file deletion, damage to the database, fires, explosions, floods, violent actions by third parties, electrical problems (excess or lack of current), or anything that affects or may affect the operation of the server equipment and the information stored on it.
• Customer server crashes as a result of excessive or incorrect use, external attacks, hardware or software failures and the like.
• Failures caused by server malfunctioning.
• Lack of communication to Correos of changes in email addresses. The seller shall be responsible for providing such information in good time so as not to be negligent.
• Circumstances beyond the control of Correos, including accidental loss of information, deterioration of the seller's terminal equipment due to misuse, as well as errors or defects in the customer's configuration or similar.
• Damages of any kind that the seller or third parties may suffer, due to failures or disconnections in the telecommunications networks, or due to causes attributable to third party service providers.
• Possible incidents in the products published on Correos Market, being the complete responsibility of the seller.
• The delay or failure to comply with the delivery time for reasons beyond the control of Correos. This provision does not affect the customer's right to receive their order within the estimated time period, or the corresponding refund in the event that the seller is unable to supply the order within the agreed period. Therefore, the responsibility will be exclusive to the seller.
• No offers, actions, products or content from sellers.