Sell over the Internet in Spain and Portugal without risk or investment.
At Correos, we reserve the audit rights, veto or cessation of commercial activity at Correos Market for all advertisers, producers or creators who do not meet the necessary requirements to obtain the quality label:
Orders will be sent from Monday to Friday (bank holidays not included) to Spain with Correos’ Paq Premium service. The maximum time for the first delivery attempt of a standard shipment is 24 to 48 working hours, depending on the destination and not including Saturdays.
At Correos, we reserve the right to modify the agreed-upon delivery or collection times, depending on our organisational needs.
Your customer will be able to choose if they want to receive it at home, in a Correos branch or in a CityPaq. If the characteristics of any of your products make it impossible to deliver them by all methods, you must specify it in the product file itself. At Correos, we guarantee delivery requiring a signature to the indicated address:
Remember that we can only ensure that these SMS or email alerts are sent if certain conditions are accepted:
On the other hand, you will have information about the status of your shipments at all times through our locator, where you will also be able to consult the reasons for return or delivery failure and the measures we have adopted to solve this.
The second delivery attempt will be made the day after the first attempt for main destinations, and with an additional day for deliveries to towns with less than 10,000 inhabitants.
Product prices will be shown including VAT, increases or discounts applicable to your offer and any additional costs that may be charged. In this way, the customer will know the final price of the product before adding it to their shopping cart, as they will not have to assume any shipping costs.
Placing an order by completing the purchase form implies approval of the price and of the sales conditions in force at that time, so they cannot be modified without the express agreement of both parties.
Payment methods will be debit or credit cards or PayPal and the charge that the customer will see on their card statement will be under the name Correos. Remember, there can sometimes be delays of up to 60 days in payment collections.
In the event that the customer wants an invoice for their purchase, at Correos, we will process their request and notify you so that you can issue it on time.
If you have no stock of a product purchased by a customer, you must inform Correos immediately of the lack of availability and we will refund the amount you would have paid.
Once payment has been authorised when placing an order by credit or debit card, the bank will hold the full amount of the order until you accept it. In the event that you have to cancel for any reason, the bank will not carry out the transfer and will release the corresponding amount back into the customer's account. This process can take between 3 and 5 calendar days, so the customer must accept that neither Correos nor the seller are responsible for any delay on behalf of the bank in releasing the amount back to their account.
Each product must have a description that informs the customer of its essential characteristics, so as to encourage them to buy it:
Correos will inform each seller of the products that have been purchased by the customer, as our marketplace allows the purchase of products from several sellers within the same order.
Remember that the seller is solely responsible if they reject an order, so they must commit to always keep their stock published on Correos Market up to date.
The seller will be responsible for managing products that have been purchased by the customer using the shipping label that will be processed through their private management area.
In accordance with the provisions of current legislation, the customer may not return certain orders:
The seller must assume obligations arising from the regulations governing the rights of customers and consumers, offering them the possibility to withdraw from the contract by returning their purchases within 14 calendar days. In the event that the customer returns the product without its original packaging, the customer may be reimbursed less than the amount paid during the purchase.
The return period will end 14 calendar days after the day on which the order was delivered. In the event that the customer has purchased several products in a single order and they have been delivered separately, the period shall commence on the day on which the customer received the last product.
To request a return of a product, the customer must contact the seller through the contact details that appear in their file. In this way, the seller will be responsible for managing the return and informing the customer of the corresponding consequences.
If the seller has not received a payment from Correos for an order that the customer wants to return, they should contact Correos so that we can reimburse the customer for the amount they paid for the purchase.
Disputes will be solved directly between the customer and the seller, so you should try to reach an amicable solution by all means. If the case so requires, the product ordered will be resent or refunded.
If the seller and the customer have the status of entrepreneur and consumer in accordance with the provisions of Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013, the European Commission provides an online extra-judicial dispute resolution platform through which you can submit your complaints.
Correos will not be responsible in any case for:
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