Correos Market is the marketplace committed to selling only products from Spanish companies. In order to support the Spanish business fabric, all vendors must be authorised individuals or legal entities, be registered for the economic activity in which they engage and have a Spanish CIF or NIF tax code.
Vendors must comply with the current health (food, drink and cosmetics) and labour regulations (every category).
Guaranteeing the well-being of the Correos Market community is one of our priorities. That’s why we reserve the right to audit, veto or cease the commercial activity of any vendor that does not meet the necessary requirements or is deemed contrary to the general values upheld by the Correos Group based on their activity, content or identity.
Our goal is to help you take your business to the next level. We want to work shoulder-to-shoulder with you and ensure your orders are delivered with the utmost care and punctuality.
We do everything in our power to ensure a seamless delivery process. With that in mind, order deliveries will take place from Monday to Friday (excluding public holidays), throughout Spain with the Paq Premium or Paq Estándar service, as chosen by the buyer.
The end customer will have access to various delivery options: to their home, to a Correos branch or to a CityPaq locker.
How do we keep you informed about the status of your shipments? By using our tracking system, with which you can also consult the reasons for a return or delivery failure and the steps we have taken to resolve that situation.
If we were unable to delivery the package at the first attempt, don’t worry! A second delivery attempt will be made on the following day in major destinations or the day after next for deliveries to towns with fewer than 10,000 inhabitants.
Prices of products are shown with VAT included. Any applicable price increases or discounts and additional costs will also be added. In this way, the customer will know the final price of the product before adding it to their shopping cart, as they will not have to assume any shipping costs.
Payment by filling out the payment form implies agreement with the price and the conditions of sale in place at that time, which cannot be modified without express agreement of both parties.
Payment methods will be debit or credit cards or PayPal and the charge that the customer will see on their card statement will be under the name Correos. Remember that occasionally there can be delays of up to 60 days in payment operations.
In the event that the customer wants an invoice for their purchase, at Correos, we will process their request and notify you so that you can issue it on time.
If you have no stock of a product purchased by a customer, you must inform Correos immediately of the lack of availability and we will refund the amount you would have paid.
Once payment has been authorised when placing an order by credit or debit card, the bank will hold the full amount of the order until you accept it. In the event that you have to cancel for any reason, the bank will not carry out the transfer and will release the corresponding amount back into the customer's account. This process can take between 3 and 5 calendar days, so the customer must accept that neither Correos nor the seller are responsible for any delay on behalf of the bank in releasing the amount back to their account.
At Correos Market, we want your potential customers to discover you and always remember you. We have a trick up our sleeve to make sure that happens: your product file is no doubt the key to your success. You should pay attention to and take care of it because it will be your calling card and therefore the first point of contact between you and your customers.
You just need to fill in the file template we will send you with the corresponding information so your customers know all the essential details about your product. The purpose of this file in general, but the description and photographs in particular, is to encourage users to purchase the product. Here is everything you need to know:
We manage your sales in real time! Whenever your customers make a purchase, we will send you a notification e-mail so you can get to work preparing the orders.
Important! Always keep your product stock listings up to date because this will let you manage your orders correctly and ensure a perfect shopping experience for your customers. Furthermore, the Merchant Portal will let you manage the products purchased by each customer and generate the shipping labels so that orders can move to the collection stage.
At Correos Market, we like to be flexible so we therefore offer vendors the option to set their own returns policy. Whenever such situations arise, we will put the end customer in touch with the vendor in question so they can find the best returns solution together.
Nonetheless, it is important to remember that current legislation states that customers cannot return the following products:
The vendor must also accept the obligations stemming from the Consumer Law by offering customers the option to void the contract by notifying the other party within 14 calendar days from the day on which the order was delivered:
One of the most important things that consumers want to know when buying something is who they should contact when there is a problem.
Any disputes arising through Correos Market will be resolved between the customer and the vendor directly, based on the necessary protocol to detect any improper use of the purchase or return processes.
If the vendor and the customer are considered as a business owner and a consumer under (EU) Regulation 524/2013 of the European Parliament and of the Council of 21 May 2013, the European Commission provides an online out-of-court dispute settlement platform that customers can use to submit their claims.
Correos will not be held responsible for:
Call us on 915 197 197. Monday to Friday (except public holidays) from 10:00 to 18:00.
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