Legal and Administrative Notifications

With legal confirmation, a service exclusively for government bodies.

Mandatory services

Electronic Proof of Delivery (ePOD)

Digital recorded delivery receipt.
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Electronic proof of delivery

Recorded delivery receipt, signed electronically with time stamp and with detail of the recipient's signature, sent in a PDF file. With the guarantees of Correos. 

It can be verified using the secure verification code viewer which enables you to download the file to check the integrity and authenticity of the time stamp and the signatures it contains.

Delivery Notification

Written confirmation of delivery, so you know who received the item and when.

See destination countries

See destination countries

In the case of international shipments, the destination country needs to permit this service.
Countries that accept Delivery Notification for letters
Countries that accept Delivery Notification for parcels

Delivery management

For customers with contracts.

Request additional management of a delivery or acceptance of a return. 

Additional services

Electronic Proof of Delivery (ePOD)

Digital recorded delivery receipt.
MORE INFO

Electronic proof of delivery

Recorded delivery receipt, signed electronically with time stamp and with detail of the recipient's signature, sent in a PDF file. With the guarantees of Correos. 

It can be verified using the secure verification code viewer which enables you to download the file to check the integrity and authenticity of the time stamp and the signatures it contains.

Delivery management

For customers with contracts.

Request additional management of a delivery or acceptance of a return. 

Classification of deliveries by area and postcode

For customers with contract.

Request this service to enable Correos to organise your deliveries by area and postcodes. This is an essential requirement for presenting correspondence in the bulk admission units. 

Request to return or modify the postal address

You can request the return, or modify or correct the postal address, of the item.
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Request to return, modify or correct the postal address

You can request the return, or modify or correct the postal address, of the item. If this request takes the form of a telegram, the interested party will also pay for the corresponding telegraph service.

This  service is provided for each item sent, not for batch shipments.

Third delivery attempt

For customers with contracts.

You can request this service for your most important deliveries.

Collect at home

For customers with contracts.

We collect your parcels from your address or warehouse. Availability depends on the volume of the delivery and the collection point.

 

Document digitisation

For customers with contracts.

Ask us to digitise receipts for delivered and undelivered items. We can also send scanned images, signed electronically with a digital certificate and time stamp.

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Document digitisation

For customers with contracts.

Ask us to digitise receipts for delivered and undelivered items. We can also send scanned images, signed electronically with a digital certificate and time stamp.

60 days after deposit of a batch of deliveries, we run an IT process to detect any that do not have a scanned image. We issue certification with the status of the delivery, the details of the person who collected it, their relation to the recipient, the date and time of the delivery attempt or attempts, the identity and signature of the Correos employee and the stamp of the post office involved.

If there is no response or image, the result “Lost” is recorded as the response and certification of this is digitised and signed by the responsible party.

Feedback

For customers with contracts.

Request electronic tracking of your deliveries using the website or by exchanging files.

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Feedback

For customers with contracts.

Request electronic tracking of your deliveries using the website or by exchanging files. We will provide the last known status of your delivery, details of the person who collected it, the date and time of the delivery or delivery attempt, and any other important information.

40 days after depositing a batch of deliveries, we run an IT process to detect any deliveries for which no results have been reported. We then ask our distribution offices for the information needed to record the appropriate reply.

Request for reshipment from the sender

You can additionally request the reshipment of your items. The rate is charged per item sent, not per consignment, and if it takes the form of a telegram, you will have to pay the cost of the corresponding telegraph service.

Standardisation of postal addresses

For customers with contracts.

We optimise the quality of your addresses.

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Standardisation of postal addresses

For customers with contracts.

We offer an important tool for optimising the quality of your addresses so that your campaigns reach your potential customers. This can be done manually or automatically. We analyse and correct files of addresses in standard format and enrich your databases to improve your marketing communications. 

Certifications

For recorded items, an additional delivery certification service is available, giving you legally valid proof of delivery to present to third parties. 
Register and see the Notifications of deliveries you need to manage. Don't forget to include one of the two mandatory values (PEE or AR) plus Delivery Management when you process the shipment.
Register all the recipients manually or by uploading a file with their addresses and include the additional services you wish to incorporate.
Pay by bank card, PayPal or at any Correos Post Office.
Preview and print the labels or envelopes identifying the notifications, as well as the list of shipments.

Product information

Description

These are shipments from Public Bodies with home delivery under signature (two delivery attempts) and delivery reliability, according to legal requirements.

Delivery is carried out within Spain.

There are two types:

  • Administrative: covered by Law 39/2015 PACAP.
  • Legal: covered by the Postal Regulations and LOPJ (1985).

Service details

The shipment consists of a Notification with Proof of Electronic Delivery (PEE) or Acknowledgement of Receipt (AR) (it is mandatory to choose one of the two additional values to be selected by the customer) plus the delivery management (mandatory).

We need the size to fit these measurements:

  • Maximum: Envelope: L+H+W = 90 cm (L, H, W≤60 cm).
  • Minimum:  Envelope or box: 14 x 9 cm.

If you want to send something smaller, don't worry, you just have to add a 10 x 7 cm label with the address and postage.

And it should weigh no more than 2 kg!! 

 

The delivery time will be: D+3 (93% of shipments).

For mass mailings, delivery times will be established by agreement with the client.

 

Furthermore you can choose the following additional services to be included in your shipment (only for contract customers).

  • Third delivery attempt.
  • Feedback.
  • Home collection.
  • Classification of shipments.
  • Digitisation of shipments.
  • Standardisation of addresses.

All Notifications can be tracked free of charge on the Correos website.

 

Now you just have to tell us where you would like us to send it:

  • It is important that your details and those of the recipient are clearly visible on the packaging.
  • The front of the shipment should contain the word “Notification” or a label identifying the product and below it in smaller characters the act to which it refers (summons, injunction, decision) should be written and the indication “Case No...”
  • All shipments are required to be identified with a barcode.