Customer Service

How can we help you?

Most popular

Rates
Check the prices of our products.
Item tracking.
Track your item in real time.
Find your nearest Post Office, post box or CityPaq.
We’re always nearby, wherever you are

Exploring the issues

Send

  • How to prepare your item
  • How Mi Oficina works
  • Measurements and weights
  • Processing of your data

Receive

  • Collect item
  • Mailing code
  • Delayed shipments
  • Incidents

Your query/ your complaint

  • Log your incident/ complaint
  • Modify or add information
  • View the status of your incident
  • Get more information

Customs information

  • Imports
  • Exports

Coverage and guarantees

  • National
  • International

COVID-19 special

  • International acceptance of correspondence and parcels

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Disfruta de una nueva experiencia, con un buscador único en el que podrás realizar el seguimiento de tu envío, buscar una oficina, un Citypaq o buzón en una dirección concreta e incluso buscar un código postal.

Any questions?

915 197 197

Monday to Friday from 8:00 to 20:00 and Saturdays from 09:00 to 13:00

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