Customer Service

How can we help you?

Most popular

Check the prices of our products.
Item tracking.
Track your item in real time.
Find your nearest Post Office, post box or CityPaq.
We’re always nearby, wherever you are

Exploring the issues


  • How to prepare your item
  • How Mi Oficina works
  • Measurements and weights
  • Processing of your data


  • Collect item
  • Mailing code
  • Delayed shipments
  • New Import Security Process
  • VAT Import Electronic Commerce

Your query/ your complaint

  • Log your incident/ complaint
  • Modify or add information
  • View the status of your incident
  • Get more information

Customs information

  • Imports
  • Exports
  • Import news
  • VAT Import Electronic Commerce

Coverage and guarantees

  • National
  • International

COVID-19 special

  • International acceptance of correspondence and parcels
  • Correos Protocol against COVID-19

Information security

  • Phishing
  • How Correos looks after your security
  • Ten golden security rules

Any questions?

915 197 197

Monday to Friday from 8:00 to 20:00 and Saturdays from 09:00 to 13:00

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