Customer Service

How can we help you?

Most popular

Check the prices of our products.
Tracking deliveries
Track your item in real time.
Find your nearest post office, post box or CityPaq
We’re always nearby, wherever you are.

Exploring the issues


  • How to prepare your item
  • How Mi Oficina works
  • Measurements and weights


  • Collect item
  • Mailing code
  • Delayed shipments
  • New Import Security Process
  • Import VAT on e-commerce

Your query/your complaint

  • Handling of incidents/complaints/queries
  • Log your incident/complaint
  • Modify or add information
  • View the status of your incident/complaint
  • Request information from our Customer Service

Customs information

  • Imports
  • News Imports
  • Exports
  • Import VAT on e-commerce

Coverage and guarantees

  • National
  • International

Information security

  • Phishing
  • How Correos looks after your security
  • Ten golden security rules
  • Email Checker

Special situations

Ukraine / Russia Special

  • Situation of shipments to Ukraine/Russia

Customer Service

Ask for more information

Ask for the information you need using this form

At our branches

Over-the-counter services can be received by visiting any Correos branch.

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Data processing

Please write to us if you have any questions about personal data processing.

More ways to contact Customer Services

Consultation: Legal notice