- Deadlines in which to register an incident or claim: minimum 3 days and maximum 1 year, from the reception date of the shipment.
- Compensation: up to a maximum of €52.98 depending on the value of the damage to the parcel. The charge paid and any insurance contracted can be added to the amount of the compensation, the maximum coverage of which is €3,000.
- Conditions: if an international shipment managed by Correos is received with damaged packaging, the recipient must notify the postal employee of the incident and request a damage report before signing for the shipment. They must also contact the sender to make the corresponding claim with Correos.
- Documents to provide: if claiming for a lost or damaged shipment or missing content, with Insurance or Declared Value, we may ask for documentation accrediting the value of the goods, or invoices for repair or replacement.
- Correos reserves the right to assess whether the package was correctly protected to ensure the contents remained intact. During reception, our staff may advise you on how to prepare your shipment and offer you the most appropriate packaging.
See all the information about Paq Premium Internacional for individuals
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