Damage

The beneficiary of any compensation for damage or loss will always be the sender. If the sender wants the recipient to receive the compensation, they must present a signed request to Correos authorising the compensation for the recipient

Carta certificada internacional

International Guarantees:
For damage:
  • Deadlines in which to register an incident or claim: minimum 15 days and maximum 6 months, from the reception date of the shipment.
  • Compensation: the maximum amount is the rate +30 SDR or rate + Declared Value if you have taken out insurance, the maximum coverage of which is €3,000.
  • Terms and Conditions: you must use envelopes and packaging that ensure the integrity of the contents, which is why Correos offers a wide variety of products adapted to all your needs. Remember that the return address and the recipient's details must be visible on the packaging.
  • Required documents: if claiming for a damaged shipment or missing content which has Insurance or Declared Value, we may ask for documentation accrediting the value of the goods, or invoices for repair or replacement.
  • Customers with contracts will receive compensation according to the terms and conditions set out in their contracts. 
See all information about registered letters for individuals
See all information about registered letters for businesses

International Urgent Registered Letter

  • Deadlines in which to register an incident or claim: minimum 15 days and maximum 6 months, from the reception date of the shipment.
  • Compensation: the maximum amount is the charge +30 SDR or charge + Declared Value if you have taken out insurance, the maximum coverage of which is €3,000.
  • Terms and Conditions: you must use envelopes and packaging that ensure the integrity of the contents, which is why Correos offers a wide variety of products adapted to all your needs. Remember that the return address and the recipient's details must be visible on the packaging.
  • Required documents: if claiming for a damaged shipment or missing content which has Insurance or Declared Value, we may ask for documentation accrediting the value of the goods, or invoices for repair or replacement.
  • Customers with contracts will receive compensation according to the terms and conditions set out in their contracts. 
See all information about urgent registered letters for individuals
See all information about urgent registered letters for businesses

Paq Premium Internacional

  • Deadlines in which to register an incident or claim: minimum 3 days and maximum 1 year, from the reception date of the shipment.
  • Compensation: up to a maximum of €52.98 depending on the value of the damage to the parcel. The charge paid and any insurance contracted can be added to the amount of the compensation, the maximum coverage of which is €3,000. 
  • Conditions: if an international shipment managed by Correos is received with damaged packaging, the recipient must notify the postal employee of the incident and request a damage report before signing for the shipment. They must also contact the sender to make the corresponding claim with Correos.
  • Documents to provide: if claiming for a lost or damaged shipment or missing content, with Insurance or Declared Value, we may ask for documentation accrediting the value of the goods, or invoices for repair or replacement.
  • Correos reserves the right to assess whether the package was correctly protected to ensure the contents remained intact. During reception, our staff may advise you on how to prepare your shipment and offer you the most appropriate packaging.
See all the information about Paq Premium Internacional for individuals
See all the information about Paq Premium Internacional for businesses