- Deadlines in which to register an incident or claim: minimum 15 days and maximum 6 months, from the reception date of the shipment.
- Compensation: the maximum amount is the rate +30 SDR or rate + Declared Value if you have taken out insurance, the maximum coverage of which is €3,000.
- Terms and Conditions: you must use envelopes and packaging that ensure the integrity of the contents, which is why Correos offers a wide variety of products adapted to all your needs. Remember that the return address and the recipient's details must be visible on the packaging.
- Required documents: if claiming for a damaged shipment or missing content which has Insurance or Declared Value, we may ask for documentation accrediting the value of the goods, or invoices for repair or replacement.
- Customers with contracts will receive compensation according to the terms and conditions set out in their contracts.