Delays

The beneficiary of any compensation will always be the sender. If the sender wants the recipient to receive the compensation, they must present a signed request to Correos authorising the compensation for the recipient.

These are the products that have coverage or guarantees for delays:

Burofax

International Guarantees:
  • Deadlines in which to register an incident or claim: minimum 3 days and maximum 4 months.
  • Compensation: for delays attributable to Correos, depending on the form of delivery of the shipment in the destination country, the fee corresponding to the Burofax will be returned, not including the values.
  • Conditions: ask at your local branch which countries accept it.
  • Remember that delivery times will only be fulfilled if the online reception process has been completed before 13:00 and the destination is a location with a Special Delivery Unit.
  • Saturdays, Sundays and holidays are excluded. 
See all the information about Burofax for individuals
See all the information about Burofax for businesses

Paquete Internacional Premium

International Guarantees:
For delay:
  • Period for presenting an incident or claim: minimum 7 days and maximum 21 days, from the delivery date of the shipment.
  • Compensation: for delays attributable to Correos, the corresponding price is reimbursed excluding any added value services.
  • Conditions: the delivery times are given for the journey from the reception Post Office in Spain to large cities in the destination country. The transport time to the rest of the country may be 1 or 2 more days.
  • Also, if the item is received after 14:00 in provincial capitals or 13:00 in the rest of the country, the delivery time is calculated from the day after reception.
  • The time the shipments spend in customs at the point of origin and/or destination is also omitted when calculating delivery times, therefore it is important to note all the details clearly on the postal documents, as well as providing the documents needed to speed up customs processing (commercial invoice, pro forma invoice, etc.).
Find all the information on Paquete Internacional Premium for private individuals
Find all the information on Paquete Internacional Premium for businesses

Telegrama Internacional

International Guarantees:
  • Deadlines in which to register an incident or claim: minimum 3 days and maximum 4 months.
  • Compensation: the rate paid is returned excluding additional services for any delays attributable to Correos.
  • Terms and Conditions: the delivery times will depend on the destination country.
See all the information about Telegrama for individuals
See all the information about Telegrama for businesses

Customer Service

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Consultation: Legal notice