Delays

These are the products that have coverage or guarantees for delays

Burofax

  • Deadlines in which to register an incident or claim: minimum 3 days and maximum 4 months.
  • Compensation: the charge paid is refunded.
  • Terms and Conditions: An international burofax can be sent to:
    • Zone A countries: Europe, Turkey, Algeria, Libya, Morocco and Tunisia.
    • Zone B countries: Other countries (Ask in the Correos Post Office which countries accept it).
  • Remember that delivery times will only be fulfilled if the online reception process has been completed before 13:00 and the destination is a location with a Special Delivery Unit.
  • Saturdays, Sundays and holidays are excluded. 
See all the information about Burofax for individuals
See all the information about Burofax for businesses

Paq Premium Internacional

  • Deadlines in which to register an incident or claim: minimum 7 days and maximum 21 days, from the reception date of the shipment.
  • Compensation: the charge paid is refunded.
  • Conditions: the delivery times are given for the journey from the reception Post Office in Spain to large cities in the destination country. The transport time to the rest of the country may be 1 or 2 more days.
  • Also, if the item is received after 14:00 in provincial capitals or 13:00 in the rest of the country, the delivery time is calculated from the day after reception.
  • The time the shipments spend in customs at the point of origin and/or destination is also omitted when calculating delivery times, therefore it is important to note all the details clearly on the postal documents, as well as providing the documents needed to speed up customs processing (commercial invoice, pro forma invoice, etc.).
See all the information about Paq Premium Internacional for individuals
See all the information about Paq Premium Internacional for businesses

Telegrama Internacional

  • Deadlines in which to register an incident or claim: minimum 3 days and maximum 4 months.
  • Compensation: the rate paid is returned excluding additional services.
  • Terms and Conditions: the delivery times will depend on the destination country.
  • Remember that delivery times will only be fulfilled if the online reception process has been completed before 12:45 and the destination is a location with a Special Delivery Unit.
See all the information about Telegrama for individuals
See all the information about Telegrama for businesses