- Deadlines in which to register an incident or claim: minimum 25 days and maximum 6 months, from the reception date of the shipment.
- Compensation: rate paid + 40SDR + 4.5 SDR/kg + Insurance if contracted, where the maximum coverage is €3,000.
- The Special Drawing Right (SDR) is a currency created and used by the International Monetary Fund (IMF) whose value is the sum of certain amounts of various currencies: the US dollar, the euro, the Chinese yuan, the Japanese yen and the British pound. SDRs can be exchanged against freely usable currencies.
- Documents to provide: if claiming for a lost shipment or missing content, with Insurance or Declared Value, we may ask for documentation accrediting the value of the goods, or invoices for repair or replacement.
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