Damage

The beneficiary of any compensation for damage or loss will always be the sender. If the sender wants the recipient to receive the compensation, they must present a signed request to Correos authorising the compensation for the recipient.

Carta certificada/Paquete azul

  • Deadlines in which to register an incident or claim: minimum 10 days for damage and maximum 4 months, from the reception date of the shipment.
  • Compensation: €23.44 + insurance, if contracted.
  • The Declared Value is added to the compensation amount if you contracted it. Incidents will be compensated by the lowest of the following amounts:
    • For the declared value.
    • For replacement of the lost object.
    • For repair of the damaged object.
  • If you would like the compensation to be paid to the recipient, you must provide signed authorisation.
  • Terms and Conditions: damage must be reported at the time the shipment is received. If not, we will consider the shipment to have been delivered in good condition and will not allow any claims.
  • Documents to provide: we may request photos of the damaged packaging and contents to confirm the damage and check whether the packaging was sufficient to protect it. During reception, our staff may advise you on how to prepare your shipment and offer you the most appropriate packaging.
  • If claiming for a damaged shipment or missing content, with Insurance or Declared Value, we may ask for documentation accrediting the value of the goods, or invoices for repair or replacement.
See all the information about shipments for individuals
See all the information about shipments for individuals

Paq Estándar / Paq Premium

  • Deadlines in which to register an incident or claim: minimum 3 days and maximum 21 days, from the reception date of the shipment.
  • Compensation: the charge paid is refunded.
  • Terms and Conditions: delivery times will only be met if reception is before 16:00. If not, the period will increase by 1 day.
  • In shipments with the origin or destination in Andorra, the Canary Islands, Ceuta or Melilla, the time for customs processing will not be counted.
See all the information about parcel shipments for individuals
See all the information about parcel shipments for businesses