National Guarantees:
For delay:
- Period for presenting an incident or claim: minimum 3 days and maximum 21 days, from the delivery date of the shipment.
- Compensation: the charge paid is refunded.
- Terms and Conditions: delivery times will only be met if reception is before 16:00. If not, the period will increase by 1 day.
- In shipments with the origin or destination in Andorra, the Canary Islands, Ceuta or Melilla, the time for customs processing will not be counted.
See all the information about parcel shipments for individuals
See all the information about parcel shipments for businesses