Delays

These products have a delay coverage or guarantee

Burofax

National guarantees:

  • Deadlines in which to register an incident or claim: minimum 1 day and maximum 6 months.
  • Compensation: the rate paid is returned excluding additional services.
  • Terms and conditions: delivery will be the  same day (for faxes sent  before 13:00 to destinations with  Special Delivery Units) or the morning of the  next working day (for all other cases). Saturdays, Sundays and public holidays are not included.
  • Same day delivery is not guaranteed in July, August and September.
Check all the information on Burofax for individual customers
Check all the information on Burofax for companies

Paq Premium/Paq Standard/Paq Today

  • Deadlines in which to register an incident or claim: minimum 3 days and maximum 21 days, from the reception date of the shipment.
  • Compensation: the charge paid is refunded.
  • Terms and Conditions: delivery times will only be met if reception is before 16:00. If not, the period will increase by 1 day.
  • In shipments with the origin or destination in Andorra, the Canary Islands, Ceuta or Melilla, the time for customs processing will not be counted.
Check all the information on parcel services for individual customers
Check all the information on parcel services for companies

Telegram

National guarantees:

  • Deadlines in which to register an incident or claim: minimum 2 days and maximum 6 months.
  • Compensation: the rate paid is returned excluding additional services.
  • Terms and conditions: delivery will be the  same day (for shipments received before 13:00 and to destinations with  Special Delivery Units) or the morning of the  next working day (for all other cases). Saturdays, Sundays and public holidays are not included.
  • In the case of an online telegram, remember that delivery times will only be fulfilled if the  online reception process has been completed before 12:45 and the destination is a location with a Special Delivery Unit.
Check all the information on telegrams for individual customers
Check all the information on telegrams for companies