National Guarantees:
For delay:
- Time limits for the claim to result in compensation: a minimum of 3 days and a maximum of 21 days, from the date of delivery of the shipment.
- Compensation: the charge paid is refunded.
- Terms and Conditions: delivery times will only be met if reception is before 16:00. If not, the period will increase by 1 day.
- In shipments with the origin or destination in Andorra, the Canary Islands, Ceuta or Melilla, the time for customs processing will not be counted.
Check all the information on parcel services for individual customers
Check all the information on parcel services for companies