Delays

These are the products that have coverage or guarantees for delays

National guarantees:

Deadlines in which to register an incident or claim: minimum 1 day and maximum 6 months.
Compensation: the rate paid is returned excluding additional services.
Terms and conditions: delivery will be the same day (for faxes sent before 13:00 to destinations with Special Delivery Units) or the morning of the next working day (for all other cases). Saturdays, Sundays and public holidays are not included.
Same day delivery is not guaranteed in July, August and September.

See all the information about Burofax for individuals

See all the information about Burofax for businesses

National Guarantees:

For delay:

Time limits for submitting claims: The customer has a maximum of 21 days from the first delivery attempt to submit a claim.
Compensation: the charge paid is refunded.
Terms and Conditions: Delivery times range between 48 and 72 hours across the national territory, depending on origin and destination, and are subject to the time the shipment is accepted.
For shipments to or from the Canary Islands, delivery times are extended by 5 days; for Ceuta and Melilla, an additional 6 days apply.
In shipments with the origin or destination in Andorra, the Canary Islands, Ceuta or Melilla, the time for customs processing will not be counted.
The return period for undelivered shipments will be 24 hours longer than the outbound shipping time.

See all the information about parcel shipments for individuals

See all the information about parcel shipments for businesses

National guarantees:

Deadlines in which to register an incident or claim: minimum 2 days and maximum 6 months.
Compensation: the rate paid is returned excluding additional services.
Terms and conditions: delivery will be the same day (for shipments received before 13:00 and to destinations with Special Delivery Units) or the morning of the next working day (for all other cases). Saturdays, Sundays and public holidays are not included.
In the case of an online telegram, remember that delivery times will only be fulfilled if the online reception process has been completed before 12:45 and the destination is a location with a Special Delivery Unit.

Check all the information on telegrams for individual customers

Check all the information on telegrams for companies