Loss

The beneficiary of any compensation for damage or loss will always be the sender. If the sender wants the recipient to receive the compensation, they must present a signed request to Correos authorising the compensation for the recipient.

Carta certificada/Paquete azul

For loss:
  • Period for presenting an incident or complaint:
    • Carta certificada: Minimum 7 days and maximum 4 months from the date of receipt of the shipment.
    • Paquete Azul: Minimum 10 days and maximum 4 months from the date of receipt of the shipment.
  • Compensation:
    • Carta certificada30 euros + declared value, if this service has been used.
    • Paquete Azul23.44 euros + declared value, if this service has been used.
  • Incidents will be compensated by the lowest of the following amounts:
    • For the declared value.
    • For replacement of the lost object.
    • For repair of the damaged object.
  • Terms and Conditions:  damage must be  reported  at the time the shipment is  received. If not, we consider the shipment to have been delivered in good condition.                                            We cannot accept any claims for damage or missing contents for these products if it is noted after they have been delivered.
  • Documents to provide: we may request photos of the damaged packaging and contents to confirm the damage and check whether the packaging was sufficient to protect it. During reception, Correos personnel may advise you on how to prepare your shipment and offer you appropriate packaging .
  • If claiming for a lost or damaged shipment or missing contents, with Insurance or Declared Value, we may ask for  documentation accrediting the  value of the goods, or invoices for repair or replacement.
See all the information about shipments for individuals
See all the information about shipments for individuals

Paq Estándar / Paq Premium

For loss:
  • Deadlines in which to register an incident or claim: minimum 3 days and maximum 1 year, from the reception date of the shipment.
  • Compensation: €6.276 per kg invoiced (€5.98 per kg invoiced for shipments received before 2021).
  • The minimum compensation is €40. The Declared Value and any All-Risk Insurance contracted can be added to the amount of the compensation, the maximum coverage of which is €6,000.
  • Terms and Conditions: compensation corresponding to the amount of the contracted insurance plus the refund of the charge.
  • The shipments regulated by the LCTTM (Law on Contracting Land Transport of Goods) have insurance associated so, in the event of a claim, the lowest of the following amounts will be paid:
    • For the declared value.
    • For replacement of the lost object.
    • For repair of the damaged object.
  • Documents to provide: if claiming for a lost or damaged shipment or missing content, with Insurance or Declared Value, we may ask for documentation accrediting the value of the goods, or invoices for repair or replacement.
  • Customers with contracts will receive compensation according to the terms and conditions set out in their contracts.

And of course we will deliver your shipment as quickly as we can.

Find your nearest Correos Post Office and bring us your delivery. We will deliver it in 1-2 days, depending on the origin and destination.

Choose the time slot in which you would like us to deliver your shipment:

  • From 9:00 to 12:00
  • From 12:00 to 15:00
  • From 15:00 to 18:00
  • From 18:00 to 21:00

(Don't forget that this service is only available in provincial capitals and towns with afternoon delivery).

So that it is delivered on the day it is needed.

You set the date in our schedule and we hang on to your delivery until it is time to take it to its destination. 

See all the information about parcel shipments for individuals
See all the information about parcel shipments for businesses