Correos Covid-19 protocol

The safety measures implemented at Correos have been designed from a 360º perspective, with recommendations that cover the company's entire complex operating system and protect our broad range of clients.

As well as protecting our workers during their working day at Correos, we have gone one step further and have extended the recommendations to cover the journey our employees make from home to work. 

We have recommended that they follow the health and prevention guidelines at all times, that is, that they maintain the maximum possible social distance, wash their hands frequently and wear a face mask in cases where it is not possible to maintain social distancing, or where this is required under current regulations.

During the working day, it is still recommended to wear a face mask, with this use limited, both indoors and outdoors, to the places and situations stipulated by the health authorities.

Below we present the specific measures which have led us to receive certification from Bureau Veritas recognising Correos as a Safe Space.

MEASURES CURRENTLY IN PLACE AT CORREOS TO PREVENT THE SPREAD OF COVID-19

General safety in Correos facilities

We are aware that a large number of our employees have to come to work in person and are unable to work remotely. For this reason, prevention measures in our buildings are of the utmost importance .

Starting with the rules on entering and leaving our buildings, we have established measures that prevent large gatherings of employees. Depending on the type of work centre, we have implemented measures that ensure staggered entry and departure times, or gaps between the end of one shift and the start of the following one, etc. We have also advised workers to avoid going to work centres other than their own, and where this is necessary, to maintain social distancing and to remain there for the shortest time necessary.

Capacity control in communal areas and shared spaces is another of our top priorities. To guarantee safety, we have designed limited capacity areas and staggered break times. Likewise, there are rules in place to regulate the use of toilet facilities and changing rooms. Employees are advised to use these facilities one at a time, and they are subject to a strict periodic cleaning schedule.

 

Changes to cleaning and hygiene measures in units.

Correos optimised the cleaning and hygiene measures in place in its facilities right from the start of the pandemic. We have designed a specific cleaning plan for our units, which includes a record of the activities carried out and deeper, more frequent cleaning. 

Work centres are cleaned daily, paying special attention to the following surfaces: window and door knobs and handles; switches, lift buttons; bannisters and rails on staircases; the surfaces of work tables and communal areas used by members of the public. 

We have provided all units with the disinfectants authorised by the Ministry of Health so that employees can disinfect their vehicles and work equipment on a daily basis.

Continuous ventilation 

Ventilation and air conditioning are essential in our work centres. All our units have received instructions on ensuring daily ventilation adapted to the characteristics of each space. 

Also, the preventive maintenance carried out on the air conditioning systems includes the periodic cleaning, maintenance and replacement of air filters .

 

Vulnerable workers

Our employees are our number one priority! For this reason, we have put together a series of unique procedures for vulnerable employees who are at higher risk from Covid-19. These procedures include exceptional measures for vulnerable workers who are at a higher risk from coronavirus SARS-CoV-2.

Delivery

Our social distancing and recommendations on wearing face masks are the most stringent in the mail Distribution Network. 

Our employees must not at any time come into direct contact with the recipient of the delivery. At the time the item is delivered, once the postal worker has gathered the information required from the recipient, they leave the item within their reach and remain at a distance.

Government notifications, burofaxes, telegrams, and items with associated fees must be signed for on delivery in compliance with a strict safety protocol both for the postal worker and the recipient of the item.

Finally, with regard to the Logistics Network, we carry out daily cleaning, facilitating the disinfection of the work equipment and logistics elements in the centres. We have also established measures that prevent large numbers of people coming into contact with each other as they enter and leave the building, guaranteeing that all operations are carried out respecting minimum social distances.

Post Offices

One of the most important measures adopted in our network of offices is capacity control to prevent crowding, and social distancing. How have we achieved this?

In all our offices, we have indicated the maximum capacity and have implemented prevention and control measures based on limiting capacity in accordance with current regional regulations.

In addition to marking out a one-way system in all our branches, hand sanitiser gel has been installed at the entrance to all our offices, or as close as possible to the queue manager, so that each customer can sanitise their hands before entering.

In the larger branches, one of the office employees takes the role of ambassador and directs the movement of customers to guarantee the above-mentioned capacity measures are adhered to. 

Once at the service window, contact between employees and customers has to be avoided so we have installed partition screens at the customer service points. All exchanges are carried out leaving documents, letters, packages, receipts, money, etc. on the counter. There is never any physical contact between the employee and the customer.

How do customers access the electronic signature to deposit or receive items?

Some of our deposit and receipt processes require our customers to sign the electronic tablets located in our branches. Customers are required to sanitise their hands prior to giving their signature, using the hand sanitiser gel found next to the tablet where they sign. Customers are not permitted to sign until they have sanitised their hands.