How Correos looks after your security

At Correos, we're aware that our image is an attractive target for cyber criminals. They use emails and text messages to carry out phishing attacks, posing as Correos to steal our customers’ data or ask them to carry out bank transactions, with the resulting financial and privacy-related risks that these actions entail.

With the aim of ensuring the security of all of our customers, Correos has an incident response team that is always there to detect, manage and mitigate any security incidents. This team provides ongoing follow-up, as part of a process of continuous improvement, to mitigate fraud committed through emails, text messages or social media using our organisation's identity.

Our incident response team conducts constant digital surveillance on the internet and on social media to meet two clear objectives:

  • Protect Correos’s information.
  • Ensure the security of users, collaborators, associated companies and most of all, our customers.

In parallel to this digital surveillance, the Correos incident response team is in constant contact with the official bodies working to make cyberspace more secure, such as CCN-Cert, INCIBE and AEPD.

Any questions?

915 197 197

Monday to Friday from 8:00 to 20:00 and Saturdays from 09:00 to 13:00

Data processing

Please write to us if you have any questions about personal data processing.

Customer service in our branches

Over-the-counter services can be received by visiting any Correos branch.