At Correos, we're aware that our image is an attractive target for cyber criminals. They use emails and text messages to carry out phishing attacks, posing as Correos to steal our customers’ data or ask them to carry out bank transactions, with the resulting financial and privacy-related risks that these actions entail.
With the aim of ensuring the security of all of our customers, Correos has an incident response team that is always there to detect, manage and mitigate any security incidents. This team provides ongoing follow-up, as part of a process of continuous improvement, to mitigate fraud committed through emails, text messages or social media using our organisation's identity.
Our incident response team conducts constant digital surveillance on the internet and on social media to meet two clear objectives:
In parallel to this digital surveillance, the Correos incident response team is in constant contact with the official bodies working to make cyberspace more secure, such as CCN-Cert, INCIBE and AEPD.