Collect an item

• National ID Card (DNI).
• Passport.
• Driving licence.
• Residence permit (a residence permit application form is not valid).
• Other forms of photo ID considered valid in the recipient’s country.

If you are unable to collect your item in person, you must fill in an authorisation, stating who you wish to collect it on your behalf. You can authorise an individual or a legal person.

Deliveries can be collected by:

• The recipient
• A person authorised by the recipient

You can authorise either an individual or a legal person:

Individuals

• A photocopy or digital copy of one the recipient's documents that is considered a valid ID document.
• Authorisation signed by the recipient: either the delivery notification or a general authorisation on paper.
• The original of one of the authorised person's documents that is considered a valid ID document.

Legal persons

Notifications for legal persons can be delivered to the company's representative or an employee. The delivery notification must show:

• The identity of the person collecting the delivery, their signature and date of the notification and the company stamp.
• In the case of joint-property entities, including homeowner associations, notifications can be presented without a stamp, if one is not available.
• A stamp is not necessary for the acceptance and delivery of notifications from judicial bodies.

If a stamp exists:

• Stamp.
• Authorisation signed by the recipient:
• An original photo ID for the authorised person that is valid in the recipient’s country.
• Exception: a stamp is not necessary in the case of notifications from public bodies.

If no stamp is available:

• A notarised power of attorney.
• Authorisation signed by the recipient:
• An original photo ID for the authorised person that is valid in the recipient’s country.

For an individual to collect deliveries sent to a company, the sender must give the company name and the name and surname(s) of the person who will collect the delivery.

Other processes and types of documents are required in certain cases:

Deceased persons

• Deliveries will be made to the heirs or the executors of the estate.
• Letters will be held at the post office and the sender will be asked to authorise the delivery or to retrieve the letter.
• If there are several heirs, an authorisation signed by all of them is required to collect a delivery.
• Together with the delivery notification (physical or digital), they must present and file the death certificate for the recipient of the delivery and a document demonstrating that they are an heir.

Traders who are bankrupt or declared insolvent

• Deliveries are made to the bankruptcy administrators or other persons designated by competent authority.

Military units

• Deliveries are delivered to the officially authorised people.

Prisons

• The specific regulations for prisons apply.

Legal persons

Notifications to legal persons are delivered to their representative or an employee. This is recorded in Correos’ documentation and in the accompanying delivery notification, if there is one:

• The identity of the person collecting the delivery, their signature and date of the notification with the company stamp.

In the case of joint-property entities, including homeowner associations, notifications can be presented without a stamp, if one is not available.

Stamps are not necessary for the acceptance and delivery of notifications from judicial bodies.

Public bodies

Notifications to public bodies must be delivered to an employee and the delivery notification must show:

• The identity of the person collecting the delivery, their signature and date of the notification, and the stamp of the public body.
• A stamp is not necessary for the acceptance and delivery of notifications from judicial bodies.

Shipments to minors

• Children aged 14 and over: a valid ID document must be presented.
• Children under 14: deliveries can only be given to family members who present valid ID documents for themselves and the minor.

Delivery to recipient only

• Can only be delivered to the recipient. Authorisations are not accepted. This only applies for individuals. 

Deliveries from press promotions

• Correos will check that the customer's delivery code matches the code on the package.

Deliveries addressed to web domains

When deliveries are addressed to web domains and the domain owner has a valid contract with Correos, there will be a document containing the client's data, whether they be a natural or legal person.

• The delivery will be given to the natural or legal person defined in that document as the owner of the domain. The requirements are the same as for any other delivery.
• If the post office does not have such a document, the delivery cannot be made.

• Spanish nationality: both the sender and the recipient must present their original ID document (DNI), in accordance with Act 10/2010. Correos is required to keep copies of both DNIs for at least 10 years.
•  Foreign nationality: 
  • Foreign national ID card/Residency card.
  • A valid passport from the country of origin with a photograph of the holder.
  • An official personal ID document, letter, passport or card issued by the authorities of the country of origin of EU, European Economic Area or Swiss citizens.
  • An identity document issued by the Minister of Foreign Affairs and Co-operation for personnel of foreign diplomatic and consular bodies in Spain.
  • Political asylum card.

• Complete: if the list of deliveries or packages has the same sender, recipient and product, a single delivery is made.
• Partial: if the list of deliveries or packages has the same sender, recipient and product, the delivery is made in several batches.