If you are the sender, you can modify the information in Mi Oficina by logging in with your username,
If you are the recipient, you can modify the information in “Manage held shipments” by entering the item number and the PIN we will send you by text message or email.
Get in touch with the company sending you the shipment and they will deal with the procedure.
If the sender is a private individual, they will have to call Customer Services within 5 calendar days to resolve the delivery issue.
915 197 197; Mon-Fri 8:00 to 21:00 and Sat 9:00 to 13:00