The Delivery Notice is an informative document for the recipient of a delivery. The postman will put it in the mailbox if the recipient is not home when attempting to make a delivery.
In the “Sent item details” section on the front of the delivery notice you will find the item number, its origin, the sender's details and the date the delivery attempt was made. The sent item will be available in the Post Office from the following day.
The “Status of the Sent Item” section indicates if it will be re-delivered or if you should collect it from the Post Office.
The “Type” section indicates the type of item you have received (ordinary, urgent, cash on delivery, etc.).
Based on the type of “Product” (Letter, Paquete Azul, Telegram, etc.), the document also specifies how long the item will be kept for collection. After this time, the item will be returned to the sender.
The “Office” section on the back of the delivery notice indicates which post office branch the item must be collected from, including the address, the opening times, and the contact telephone number.
The “Collection Requirements” section must be filled in to authorise somebody else to collect the item on your behalf. Remember that besides the delivery notice, the authorised person will need to show their ID card and a photocopy of the recipient’s ID card. This authorisation will be accepted for all delivery methods except Restricted Delivery.
This text message or email replaces the old delivery notice and indicates that the Post Office has tried to make a delivery at your home, but has been unable to do so.
You should wait to receive a second text message with the information you need to collect the item from the Post Office Important: remember that the item will not be available in the Post Office until the day after the date of the message.
Then you simply go to the Post Office indicated with your ID card and we will give you your item. If you are unable to collect your item in person, you must fill in an authorisation, stating who you wish to collect it on your behalf. The authorised person will need to show their ID card and a photocopy of the recipient’s ID card.
You can authorise a person via your account by filling in the form you will find there.
This means that your package has arrived at the Post Office and will be delivered to your home within 24 to 72 hours, depending on the type of product.
If it cannot be delivered after two attempts, you will receive a second text message and we will try to deliver it again to your address within 24 hours.
If we still cannot deliver the item to your home address, you will receive a text message telling you which Post Office you can collect it from. Remember that you have 15 days from the day after your receive the text message to collect your item.
Then you simply go to the Post Office indicated with your ID card and we will give you your item. If you are unable to collect your item in person, you must fill in an authorisation, stating who you wish to collect it on your behalf. The authorised person will need to show their ID card and a photocopy of the recipient’s ID card.
You can authorise a person via your account by filling in the form you will find there.
This means that your package has arrived at the Post Office and will be delivered to your home within 24 to 72 hours, depending on the type of product.
When your package arrives at the Post Office you will receive a text message with a link to our search engine, where you find the opening hours and address.
If you have not been able to collect your item, we will send you a reminder when you have 10 days and then 5 days remaining to collect it.
Then you simply go to the Post Office indicated with your ID card and we will give you your item. If you are unable to collect your item in person, you must fill in an authorisation, stating who you wish to collect it on your behalf. The authorised person will need to show their ID card and a photocopy of the recipient’s ID card.
You can authorise a person via your account by filling in the form you will find there.