How Mi Oficina works

Fill in the form.

Login Details:

• Username: can contain up to 12 letters and numbers.
• Password: formed by 6 to 10 letters and numbers, in capitals or lower case.
• Email: necessary to activate the account and recover your password.

Use of the account:

• Personal, for private users: full name, email, tax ID, address and post code, town/city and province, and telephone numbers (optional).
• Professional, for self-employed users or businesses: name, tax ID, address and town/city, province and post code, business activity, position and telephone numbers (optional).

Remember, the details you provide when registering will be those displayed as the sender’s name and address for deliveries sent from My Office.

You can add additional information:

Contact Person details.

Invoicing details.

Once you have filled in the form and accepted the terms and conditions of the service, you will see a confirmation screen and we will send you an activation email to complete registration.

You can change all your details from “My Office”, in the top-right corner:

• Change your details: keep your personal details updated at all times by making the relevant changes on the form displayed on the screen. Fields marked with an asterisk are required and cannot be left empty.
• Change password: you must enter your old password and the new password you want. Remember, the password must contain between 6 and 10 characters.
• Change consent: you can accept or reject Correos or other group companies sending advertising depending on your consent.

In the My Office menu, “Payment receipts”, you’ll find all the invoices for your online purchases.

You can search for the invoice you want to consult or print by different criteria such as product, invoice number or purchase date period.

Leaving the criteria blank will show all existing invoices.

• By selecting the transaction identifier of each invoice you can see the details and print it from your browser.
• If you have requested a refund for any My Office service, you can consult and print the Payment note associated with the invoice.

By selecting “Reset password” on the User login page.

Enter your username and the email address you provided when registering and the system will automatically send an email with the steps to follow to set a new login password.

If you have cannot remember your username or email address, you should contact the Customer Service Department to retrieve your My Office login details.

In “Manage your deliveries”, select “Tracking deliveries” and, from "My deliveries” you can track the products you have registered in My Office.

You can also print labels and the list of your pre-registered deliveries, or consult the added services you have included such as Cash on Delivery or Electronic Proof of Delivery (EPD). 

Pre-registering your deliveries on My Office will allow you to generate the label from your home to streamline processing and avoid waiting, and also track your deliveries at all times.

• Register in My Office. It’s quick and free.
• Choose the parcel product that best suits your needs.
• Prepare your parcel identifying it with a reference name, and indicate the delivery method and destination country.
• Enter the recipients one by one, upload a file or reuse recipients from previous deliveries.
• Complete your delivery by adding up to three references per parcel, detailing the weight, measurements and content of the goods, and including any additional services you need (Electronic Proof of Delivery, Cash on Delivery, Declared Value of the Parcel, Restricted Delivery or Optional Parcel Insurance).
• Pay by credit or debit card, PayPal or a Correos contract.
• Download, print or send the label by email and stick it onto your parcel before dropping it off at your nearest Correos office.