Receive
Manage the delivery of your shipment. Check on the status and stay up to date at all times from wherever you are.Track your delivery
VAT on e-commerce from 1 July
Modify your delivery
Services we offer you
Manage delivery incidents
Customs processing
Learn about the coverage and guarantees of your shipment
Plan how and when you receive your shipments
You can send your letters and parcels to an address other than your usual address.
Holiday letterbox
Holiday letterbox
Enjoy your holiday and forget about your deliveries, they’ll be at home in Correos.
Mail forwarding
Mail forwarding
Change address without missing any post.
Apartado postal
Apartado postal
For receiving postal deliveries without needing an address.
Discover our delivery and collection points
Citypaq
Citypaq is the quick, easy solution from Correos for collecting, sending or returning your parcels using our smart lockers. You can find them near your home, work or busy places like supermarkets, petrol stations and shopping centres. Your online purchases when and where you want them.
Correos Post Offices
Find the Post Office you're looking for, surely there's one nearby. You can also look up the address, phone number and business hours for the Post Office you're searching for. We're always thinking of you.
Receive samples in your mailbox with Correos Sampling
Frequently asked questions
What is a delivery notice?
The Delivery Notice is an informative document for the recipient of a delivery. The postman will put it in the mailbox if the recipient is not home when attempting to make a delivery.
In the “Sent item details” section on the front of the delivery notice you will find the item number, its origin, the sender's details and the date the delivery attempt was made. The sent item will be available in the Post Office from the following day.
The “Status of the Sent Item” section indicates if it will be re-delivered or if you should collect it from the Post Office.
The “Type” section indicates the type of item you have received (ordinary, urgent, cash on delivery, etc.).
Based on the type of “Product” (Letter, Paquete Azul, Telegram, etc.), the document also specifies how long the item will be kept for collection. After this time, the item will be returned to the sender.
The “Office” section on the back of the delivery notice indicates which post office branch the item must be collected from, including the address, the opening times, and the contact telephone number.
The “Collection Requirements” section must be filled in to authorise somebody else to collect the item on your behalf. Remember that besides the delivery notice, the authorised person will need to show their ID card and a photocopy of the recipient’s ID card. This authorisation will be accepted for all delivery methods except Restricted Delivery.
Why have I received a text message about a delivery notice?
This text message or email replaces the old delivery notice and indicates that the Post Office has tried to make a delivery at your home, but has been unable to do so.
You should wait to receive a second text message with the information you need to collect the item from the Post Office Important: remember that the item will not be available in the Post Office until the day after the date of the message.
Then you simply go to the Post Office indicated with your ID card and we will give you your item. If you are unable to collect your item in person, you must fill in an authorisation, stating who you wish to collect it on your behalf. The authorised person will need to show their ID card and a photocopy of the recipient’s ID card.
You can authorise a person via your account by filling in the form you will find there.
Why have I received a text message about a home delivery?
This means that your package has arrived at the Post Office and will be delivered to your home within 24 to 72 hours, depending on the type of product.
If it cannot be delivered after two attempts, you will receive a second text message and we will try to deliver it again to your address within 24 hours.
If we still cannot deliver the item to your home address, you will receive a text message telling you which Post Office you can collect it from. Remember that you have 15 days from the day after your receive the text message to collect your item.
Then you simply go to the Post Office indicated with your ID card and we will give you your item. If you are unable to collect your item in person, you must fill in an authorisation, stating who you wish to collect it on your behalf. The authorised person will need to show their ID card and a photocopy of the recipient’s ID card.
You can authorise a person via your account by filling in the form you will find there.
Why have I received a text message about an in-office delivery?
This means that your package has arrived at the Post Office and will be delivered to your home within 24 to 72 hours, depending on the type of product.
When your package arrives at the Post Office you will receive a text message with a link to our search engine, where you find the opening hours and address.
If you have not been able to collect your item, we will send you a reminder when you have 10 days and then 5 days remaining to collect it.
Then you simply go to the Post Office indicated with your ID card and we will give you your item. If you are unable to collect your item in person, you must fill in an authorisation, stating who you wish to collect it on your behalf. The authorised person will need to show their ID card and a photocopy of the recipient’s ID card.
You can authorise a person via your account by filling in the form you will find there.