Paq Frío

We offer three formats of insulated shipping box with different sizes to adapt to your needs as much as possible:

Small insulated shipping box:

• Exterior measurements (cm): 36 x 36 x 37
• Interior measurements (cm): 16 x 16 x 16
• Internal volume: 4.57 L
• Weight (kg): 8.5
• Volumetric weight (kg): 7.992
• Available weight for entering your product (kg): 21.5

Medium insulated shipping box:

• Exterior measurements (cm): 42 x 43 x 43
• Interior measurements (cm): 22 x 22 x 22
• Internal volume: 11.69 L
• Weight (kg): 13.4
• Volumetric weight (kg): 12.943
• Available weight for entering your product (kg): 16.6

Large insulated shipping box:

• Exterior measurements (cm): 47 x 47 x 48
• Interior measurements (cm): 28 x 28 x 28
• Internal volume: 22.18 L
• Weight (kg): 17.9
• Volumetric weight (kg): 17.672
• Available weight for entering your product (kg): 12.1

Important! Remember that whatever its size, a shipment cannot exceed 30 kg in real weight (box + contents).

• Paq Frío Pick-up Services (mainland Spain and Balearic Islands):
  
  
  • Orders received before 1 pm from Monday to Thursday: The pick-up will be made at the address indicated as the sender’s on the next working day in the morning or afternoon (provided that the postcode established as the sender’s has an afternoon service available) 
    If the order is placed after 1 pm in the afternoon, the pick-up time will be increased by 24 hrs.
    For pick-ups in the Balearic Islands, the pick-up time will be increased by an additional 24 hrs.
  • Orders received on Fridays before 1 pm: The pick-up will be made at the address indicated as the sender’s on the next working day in the morning or afternoon (provided that the postcode established as the sender’s has an afternoon service available) 
    If the order is placed after 1 pm in the afternoon, the pick-up time will be increased by 24 business hrs.
    For pick-ups in the Balearic Islands, the pick-up time will be increased by an additional 24 hrs.
    (Saturday is not considered a business day for the purpose of calculating the collection period).
  • Orders received on Saturdays, Sundays and Holidays*: The order will be prepared the next business day and the pick-up will be made the next working day depending on the postcode and address indicated as the sender’s (Example: Isothermal boxes are prepared on Mondays and picked up on Tuesdays). For pick-ups in the Balearic Islands, the pick-up time will be increased by an additional 24 hrs.
  • The pick-up service is carried out from Monday to Friday, no pick-up is carried out on Saturdays, Sundays and holidays** (**applies according to the holiday calendar of the sender’s location).

• Paq Frío Delivery Service (mainland Spain and Balearic Islands):  
  
  
  • The delivery service to the recipients is carried out from Monday to Friday, no deliveries are made on Saturdays, Sundays and holidays.
  • From the moment of pick-up at the sender’s address, delivery is carried out within 24/48 hrs depending on the origin / destination.
  • For deliveries to the Balearic Islands, the delivery time will be increased by an additional 24 hrs.
  • It is important to note that orders picked up on Friday may not be delivered until the following Monday or Tuesday depending on the origin/destination.
  • Delivery will be made to the address indicated as the recipient during morning or afternoon hours (provided that the postcode established as the recipient’s has an afternoon delivery service available) 

*Orders are prepared in Madrid. The Madrid holiday calendar will be taken into account when calculating times.

If your shipment suffers an incident arriving at its destination, Correos will compensate you. If you would like the compensation to be paid to the recipient, you must provide signed authorisation.

We know that you trust us and this is our way of thanking you: