Return items with CityPaq

Now with Citypaq you can do so much more. No need to wait in line at the post office to return your items. Using our smart deposit boxes, you can return items quickly and with ease.

How can I return items using Citypaq?

Returning items with Citypaq is very simple. There are two ways to do it:

Without booking a deposit box space

In this case, simply go along to one of the Citypaqs located around your town or city and process your returned item by following these steps:

Ask to return your item with Correos at the store where you made your purchase and they will give you the return code. 
Go along to one of our Citypaq smart deposit centres and enter the code you were given by the store. 
Choose the size of the space  you need for your returned item and one of the free deposit boxes will open. Leave your parcel inside.
Remember! We will print and attach the label with your details and those of the recipient.
And you are ready to go! Your returned item is now on its way and you don’t have to do anything else. We take care of the rest for you.

Booking the deposit box in advance on our app

If you would rather have everything tied up before you deposit your returned item, you can also reserve a space to be sure we’ll have a slot free for you at the Citypaq you choose:

Ask to return your item with Correos at the store where you made your purchase and they will give you the citypaq drop off code. 
Open the Correos app, click on the Citypaq return option. Enter your shipment tracking number and select where you want to make your return from all the deposit box locations in your city.
Enter the size of your parcel so we can reserve the right-sized space for you. You will receive a deposit code for returning your item.
Go to your favourite Citypaq collection point and enter the drop off code. The assigned box will then open so you can drop off your parcel.
Remember! We will print and attach the label with your details and those of the recipient to get your return on its way.

Don’t forget! If you are unable to print the label for your returned item, Correos will do it for you. Simply leave your parcel in the assigned deposit box and we will print and attach the return label. Easy, right?

And not only that, with Citypaq, you can deposit all kinds of domestic parcels for delivery. All you need is the item code and then choose the Citypaq deposit box that’s right for your item.

The new Correos app is now available

Download the new Correos app and enjoy an enhanced experience. Manage your shipments quickly, easily, and intuitively with our app.

Have you got any questions about Citypaq?

915 197 197 / 900 400 004

Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 1 pm (except public holidays).