Now with Citypaq you can do so much more. No need to wait in line at the post office to return your items. Using our smart deposit boxes, you can return items quickly and with ease.
Returning items with Citypaq is very simple. There are two ways to do it:
In this case, simply go along to one of the Citypaqs located around your town or city and process your returned item by following these steps:
If you would rather have everything tied up before you deposit your returned item, you can also reserve a space to be sure we’ll have a slot free for you at the Citypaq you choose:
Don’t forget! If you are unable to print the label for your returned item, Correos will do it for you. Simply leave your parcel in the assigned deposit box and we will print and attach the return label. Easy, right?
And not only that, with Citypaq, you can deposit all kinds of domestic parcels for delivery. All you need is the item code and then choose the Citypaq deposit box that’s right for your item.
Like the keys to your deposit box, but in digital format. Track your item with total peace of mind. We will let you know when it is ready to collect.