Cookies Policy

Sociedad Estatal Correos y Telégrafos, S.A. (“Correos”) informs , you that it uses cookies on its websites. This cookies policy is supplementary to the website’s privacy policy.

What are cookies?

A cookie is a file or device that is downloaded to the user's computer/smartphone/tablet when certain web pages are accessed in order to store and retrieve information from the terminal device. Among other functions, cookies make it possible to store and retrieve information about a user’s browsing habits in order to improve the service offered.

Types of cookies

There are the following types:

1. There are two types of cookies, depending on the entity that manages the domain from which the cookies are sent and processes the data obtained:

  • Own cookies: those that are sent to your terminal device from our own computers or domains.
  • Third-party cookies: those that are sent to your terminal device from a computer or domain of another entity outside the publisher of the website.

2. Depending on the period of time that they remain stored in the user’s browser, they can be:

  • Session cookies: those that are activated while the user is browsing the website (while the session is active).
  • Persistent cookies: those that are stored for a certain time on the user’s terminal device, to which the data controller has access when the user connects to their website.

3. Depending on the purpose for which the data obtained is processed:

  • Technical cookies: those that are necessary for the use of the website and the provision of services.
  • Customisation cookies: those that allow the user to access the service with certain predefined general characteristics based on a series of criteria in the user’s terminal (language, type of browser, etc.).
  • Analysis cookies: those that allow monitoring and statistical analysis of the behaviour of all users of the websites to which they are linked.
  • Advertising cookies: those that allow the management of advertising spaces on the website, application or platform from which the requested service is provided.
  • Behavioural advertising cookies: those that store information on user behaviour obtained through the user’s browsing habits, which allows the creation of a specific profile to show advertising.

Cookies used on our website

The cookies used on our website as well as their type and function are identified below:

  • Customisation and technical cookies that are strictly necessary for the provision of certain services expressly requested by the user: if these cookies are deactivated, the user will be unable to correctly receive our content and services; and
  • Analysis cookies for the monitoring and statistical analysis of the behaviour of all users.
  • Behavioural advertising cookies: we store information about your behaviour in order to serve advertising tailored to your interests.

Personalisation and technical cookies

Name Purpose Duration Account holder
correosCookies Generated to identify the configuration of the cookie settings selected by the user Session Correos
JSESSIONID Generated by the application server when creating a user session on the Website Session Correos
SS_X_JSESSIONID Generated by the application server when creating a user session on the Website Session Correos
SS_X_JSESSIONID Generated by the application server when creating a user session on the Website. Session Correos
ASPSESSIONIDQCTCAAAQ Generated by the COM+ Cache Rate Calculator to load initial combo with products Session Correos
OV2A Generated on the website, but are the property of the Oficina Virtual (Virtual Office), for maintaining the session that a user has previously opened in the OV. First fragment of the OV2 coexistence cookie with COL Session Correos
OV2B Generated on the website, but are the property of the Oficina Virtual (Virtual Office), for maintaining the session that a user has previously opened in the OV. Second fragment of the OV2 coexistence cookie with COL Session Correos
idiomaCorreos Cookie used to know the browsing language when switching from Website to applications. Persistent Correos
OV2IDIOMA Cookie that serves OV2/COL to display messages in the correct language (maximum duration of one year). Persistent Correos
política_cookies Cookie for the acceptance of the cookies policy. Persistent Correos

Analytics cookies

Name Purpose Duration Account holder
s_ecid Verifies the AMCV cookie to maintain the user ID if it has expired 2 years Three
AMCV_###@AdobeOrg This is used to identify a unique visitor 2 years Three
AMCVS_###@AdobeOrg Indicates that the session has started Session Three
s_cc Determines whether the cookies for Adobe are active Session Three
s_sq Activates various features; contains information about the previous link that the user clicked on. Session Three
s_vi This is used to identify a unique visitor 2 years Three
s_fid Identifies a unique visitor if the standard s_vi cookie is unavailable 2 years Three
s_tslv Used to determine new and recurring visitors 1 year Three
s_nr365 Used to determine how many days ago a user last accessed the website 1 year Three
mbox Adobe Target uses cookies to provide website administrators with the ability to test which online offers and content are most relevant to visitors. 2 years Correos

Behavioural advertising cookies

Name Purpose Duration Account holder
Google Doubleclick Doubleclick is used to manage third-party cookies. These cookies are used to provide relevant products to users that may be of interest to the user. The adverts shown to website users are served by a small selection of suppliers, including Invitemedia, Adviva.net, MSN, Google Display and Unanimis Persistent Google
Google AdWords We use Google AdWords to provide relevant products to users that may be of interest to the people who have visited the website previously Persistent Google
Facebook Ads Advertising services to monitor conversions and customise content Persistent Facebook

How long are my data stored? Do we transfer them internationally?

In the event that, by using cookies, we collect data considered as personal data in accordance with current legislation, we will process and store them for the time necessary to achieve the purpose of their use, depending on each case. Once these purposes have been achieved, they may be kept duly blocked in the event that they are necessary for the exercise, formulation or defence of actions and claims in relation to their use. After these periods, the information will be deleted.

No international transfer of data collected using cookies is foreseen by Correos. Notwithstanding the foregoing, with respect to the transfers that, in each case, may be made by third party installers of cookies on our website, you can obtain information in their respective policies, accessible at the links indicated above.

How to change cookie settings

The user can reconfigure their cookie preferences, consent to the use of cookies or withdraw their consent at any time via the link: 

Cookie settings

Similarly, the user can give their consent to the use of cookies or withdraw it at any time using their browser, enabling them to allow, restrict, block or delete the cookies used from our Website.

The way to do so differs depending on the type of browser used. The following links provide you with all the information you need to configure or disable cookies in each browser:

 

Users can also manage the storage of cookies in their browser and their deactivation using tools such as:

 

If the user does not allow the installation of cookies on their terminal device through their browser, it is possible that they may not be able to access the contents and services of our website correctly.

This Cookies Policy may be subject to amendments, so users are recommended to consult it every time they visit the website.