Cookies Policy

La Sociedad Estatal Correos y Telégrafos, S.A., S.M.E. (hereinafter, “Correos”) notifies you of the use of Cookies on its website. 

1. What are cookies?

In compliance with Law 34/2002, of 11 July, on information society services and e-commerce (LSSI or LSSICE) we inform you that https://www.correos.es (hereinafter, “Website”) uses Cookies and similar storage and information retrieval technologies (hereinafter, “Cookies”).

A cookie is a file that is downloaded onto the user’s terminal (computer, smartphone or tablet) when they access a website, and which enables the owner of the site to store or retrieve specific information about the user’s browsing habits.  

2. Types of cookies

At Correos, we give you information about the general types of Cookies there are. Cookies are classified as follows:

2.1. Depending on the entity that manages the computer or domain from which the cookies are sent and processes the data obtained, we can identify:

  • Own cookies: those that the publisher themselves control and that, in general, are sent to the user’s terminal equipment from a computer or domain managed by the publisher themselves and where the service requested by the user is provided from.
  • Third-party cookies: those controlled by an entity other than the publisher and which, in general, are sent to the user’s terminal equipment from a computer or domain that is not managed by the publisher, but, instead, by another entity that processes the data obtained using cookies.

2.2. Depending on the period of time that they remain activated in the user’s computer or terminal, they can be:

  • Session cookies: those designed to collect and store data while the user accesses a website. They are used to store information where the only interest in conserving it is to provide the service requested by the user on one single occasion (for example, a list of products acquired), and they disappear at the end of the session.
  • Persistent cookies: those where the data continues to be stored on the terminal and can be accessed and processed by the cookie controller during a specific period of time, which can be for few minutes up to several years.

2.3. Depending on the purpose for which the data obtained is processed:

  • Technical cookies: those allowing the user to browse a website and use the various options or services on it, including those the publisher uses to manage and operate the website, and to enable its functions and services. These may include: controlling data traffic and communication; identifying the session; accessing restricted access areas; remembering the items in an order; carrying out the purchasing process for an order; managing payment; controlling fraud linked to the service’s security; making the request for registration or participation in an event; counting visits for the purposes of invoicing software licences the service works with (website, platform or application); using security elements when browsing; storing content for broadcasting videos and sound; enabling dynamic content (e.g., loading animated text or images); and sharing content through social networks.
  • Preferences, or personalisation, cookies: those enabling information to be recalled so that the user can access the service with specific features that may differentiate their experience from other users, such as the language, number of results to show when the user does a search, the appearance or content of the service depending on the type of browser the user uses to access the service, or the region they access the service from, etc.
  • Analytics cookies: those allowing their controller to monitor and analyse the how users interact with the websites they are linked to, including measuring the impact of advertising. The information collected using these types of cookies is used to measure activity on websites, the application or platform, in order to make improvements depending on the analysis of data for the use made of the service by users.
  • Behavioural advertising cookies: those that store information on user behaviour obtained by continuously monitoring their browsing habits, enabling a specific profile to be developed to display advertising catered to that profile.

3. Information about the type of cookies used on our website

The Cookies used on our Website are identified below:

Technical:

Name Purpose Duration Account holder
correosCookies Generated to identify the configuration of the cookie settings selected by the user Session Correos
JSESSIONID Generated by the application server when creating a user session on the Website Session Correos
SS_X_JSESSIONID Generated by the application server when creating a user session on the Website Session Correos
SS_X_JSESSIONID Generated by the application server when creating a user session on the Website. Session Correos
ASPSESSIONIDQCTCAAAQ Generated by the COM+ Cache Rate Calculator to load initial combo with products Session Correos
OV2A Generated on the website, but are the property of the Oficina Virtual (Virtual Office), for maintaining the session that a user has previously opened in the OV. First fragment of the OV2 coexistence cookie with COL Session Correos
OV2B Generated on the website, but are the property of the Oficina Virtual (Virtual Office), for maintaining the session that a user has previously opened in the OV. Second fragment of the OV2 coexistence cookie with COL Session Correos
idiomaCorreos Cookie used to know the browsing language when switching from Website to applications. Persistent Correos
OV2IDIOMA Cookie that serves OV2/COL to display messages in the correct language (maximum duration of one year). Persistent Correos
política_cookies Cookie for the acceptance of the cookies policy. Persistent Correos

 

Preferences, or personalisation, cookies:

Name Purpose Duration Account holder
s_ecid Verifies the AMCV cookie to maintain the user ID if it has expired 2 years Adobe
AMCV_###@AdobeOrg This is used to identify a unique visitor 2 years Adobe
AMCVS_###@AdobeOrg Indicates that the session has started Session Adobe
s_cc Determines whether the cookies for Adobe are active Session Adobe
s_sq Activates various features; contains information about the previous link that the user clicked on. Session Adobe
s_vi This is used to identify a unique visitor 2 years Adobe
s_fid Identifies a unique visitor if the standard s_vi cookie is unavailable 2 years Adobe
s_tslv Used to determine new and recurring visitors 1 year Adobe
s_nr365 Used to determine how many days ago a user last accessed the website 1 year Adobe
mbox Adobe Target uses cookies to provide website administrators with the ability to test which online offers and content are most relevant to visitors. 2 years Adobe
Hotjar Set when a user first lands on a page. The Hotjar user ID that is unique to that site remains. Hotjar does not track users across different sites. It ensures that data from subsequent visits to the same site is attributed to the same user ID. JSON data type. 1 year Hotjar

 

Behavioural advertising:

Name Purpose Duration Account holder
Google Doubleclick Doubleclick is used to manage third-party cookies. These cookies are used to provide relevant products to users that may be of interest to the user. The adverts shown to website users are served by a small selection of suppliers, including Invitemedia, Adviva.net, MSN, Google Display and Unanimis Persistent Google
Google AdWords We use Google AdWords to provide relevant products to users that may be of interest to the people who have visited the website previously Persistent Google
Facebook Ads Advertising services to monitor conversions and customise content Persistent Facebook
YouTube Advertising and content personalisation services Persistent Google

 

4. Information about how to accept, reject or withdraw consent for the use of cookies

4.1 Accept, reject or withdraw consent for the use of cookies on the website

The user can reset their preferences for Cookies using the following link:
Cookie settings

4.2 Accept, reject or withdraw consent for the use of cookies using the browser

To accept, reject or withdraw consent for the use of cookies using the browser, the user may change the settings of the browser they use on their terminal, whether it is a computer, smartphone or tablet. In general, browsers give the following settings options in relation to Cookies being installed:

• The browser rejects all Cookies and, therefore, no cookies from any website can be installed on your terminal. 

• The browser alerts you before the cookie is installed, so you can decide whether to accept its installation or not. 

• The browser only rejects third party cookies on websites you visit, but not the ones used by the website you are browsing.

• The private browsing option, which means the cookies are installed on the terminal but are automatically deleted when you finish browsing the website. 

A series of links to information about the matter on the most common browsers is shown below:

Finally, users can also manage the storage of Cookies in their browser and their deactivation using tools such as:

 

5. International transfers

No international transfer of said data is foreseen by Correos. Notwithstanding the foregoing, with respect to the transfers that, in each case, may be made by third party installers of cookies on our website, you can obtain information in their respective policies, using the links included in section 3 of this Policy.

6. Data storage time

In the event that, by using cookies, we collect data considered as personal data in accordance with current legislation, we will process and store them for the time necessary to achieve the purpose of their use, depending on each case.

Once these purposes have been achieved, they may be kept duly blocked in the event that they are necessary for the exercise, formulation or defence of actions and claims in relation to their use, after which the data will be completely deleted.

This Cookies Policy may be subject to amendments, so users are advised to consult it every time they visit the Website.

For more information about the processing of your data you can see our privacy policy on the website.