Data protection policy

1. Who will process your data?

The data controller is “Sociedad Estatal Correos y Telégrafos, S.A., S.M.E” (hereinafter, “Correos”), with Spanish Tax ID A-83052407 and registered address at Calle del Conde de Peñalver 19, 28006 Madrid (Spain).

For the purpose of guaranteeing the proper management of said data processing activity, Correos has appointed a Data Protection Officer (DPO or DPD) who can be contacted at the following email address regarding any matters related to this issue: dpdgrupocorreos@correos.com

2. What are your data processed for and why?

A. Management of the request for information and, if necessary, the visit

The user’s personal data will be processed to handle your request and to be able to contact you and, if necessary, set a date and time for our sales representative to visit you in order to inform you about Correos products and services 

This information will be provided through the telephone number you have given us and, if applicable, in the e-mail address, as well as during our sales representative’s visit.

Likewise, you are informed that in case you do not provide the required data in the form, marked with an asterisk, Correos will not be able to provide you with the requested service. 

The legitimate basis for such processing is the performance of a contract or the implementation of pre-contractual measures at the request of the data subject.

B. Sending offers and promotions for Correos products and services

If you give your consent, in addition to sending the information resulting from the management of your request for information, Correos may send you, by any electronic or non-electronic channel, commercial information related to the provision, improvement and updating of our products and services, new rates and discounts.

This commercial information may be generic or personalised. In the latter case it will imply the prior processing of your data in order to profile and characterise you and determine your tastes, preferences and needs, and, based on them, identify the offers that may be of most interest to you.

You may revoke your consent for free at any time and stop receiving new offers and promotions by indicating this via post to the address indicated above, by sending an email to derechos.protecciondatos.correos@correos.com or by contacting our customer service department. Additionally, you will be reminded of your right to revoke your consent in every commercial email you receive.

C. Sending of offers and promotions from Correos Group companies and other companies

If you give your consent, in addition to sending the information resulting from your request for information, Correos may send you, by any electronic or non-electronic channel, offers and promotions from:

  • Other Correos Group companies that provide services related to the sectors of package delivery, added-value postal services, logistics, marketing and telecommunications.
  • Other companies with which Correos has entered into partnership agreements and that may belong to sectors such as telecommunications, finance, wholesale, healthcare or NGOs.

This commercial information may be generic or personalised. In the latter case it will imply the prior processing of your data in order to profile and characterise you and determine your tastes, preferences and needs, and, based on them, identify the offers that may be of most interest to you.

You may withdraw your consent for free at any time and stop receiving new offers and promotions by indicating this via post to the address indicated above, by sending an email to derechos.protecciondatos.correos@correos.com or by contacting our customer service department. Additionally, you will be reminded of your right to revoke your consent in every commercial email you receive.

C. Communicating data to Correos Group companies and other companies

If you give your consent, in addition to sending the information resulting from your request for information, Correos may communicate your data to the companies in the Correos Group and to third party companies whose sectors are detailed in the above purpose so that these companies may send you, directly and without the intermediation of Correos, offers and promotions relating to their products and services.

E. Enriching your information

If you provide your consent, Correos may obtain more information about your characteristics, tastes and needs through the information provided by different external sources such as public records, land registry, social networks, geomarketing tools, economic information databases such as INFORMA, credit histories such as ASNEF, BADEXCUG, etc. in order to make improvements to our products and services and/or adapt or choose the offers for these products and services that best suit your specific profile.

F. Compliance with legal obligations

In compliance with these obligations, Correos may communicate your data to Public Administrations and courts whenever said information is required for established legal proceedings.

3. What data will be processed?

The data provided in the registration form will be processed.

If you have given your consent to the data collected from the sources listed in purpose 2.E.

4. How long will your data be processed?

The personal data derived from the information request  will be kept as long as they are necessary for the commercial management requested by you.

Once this period has elapsed, they will be blocked, being available only at the request of judges and courts, the Public Prosecutor’s Office or the competent public administrations during the limitation period for any actions that may arise and, once the blocking period has elapsed, they will be fully erased. As an example, the limitation period will be 3 years in most cases derived from the data protection regulations.

5. What are your rights?

Users may exercise the following rights related to the processing of their data to the extent they are recognised in the data protection regulations applicable at any time:

  • Right of access: if you exercise this right you will find out what type of data we are processing and the characteristics of the processing we are carrying out.
  • Right to rectification: if you exercise this right you can request your data to be changed because they are inaccurate or untruthful.
  • Right to portability: if you exercise this right you can obtain a copy of the data being processed in an interoperable format.
  • Right to limitation of data processing: if you exercise this right you can limit the processing of your data in the cases defined by law.
  • Right to oppose: if you exercise this right you can oppose the processing of your data and request to no longer be sent commercial communications.
  • Right to erasure: if you exercise this right you can request the deletion of your data when the processing is no longer necessary.
  • Right to withdraw the consent given.

You may exercise your rights through any of the following channels, indicating the right being exercised and attaching a copy of your Spanish Identification Document or similar document as well as any other documentation you deem to be necessary:

1. Postal address: Calle del Conde de Peñalver 19, 28006- Madrid (Spain)

2. Email address: derechos.protecciondatos.correos@correos.com

You can find a set of forms that will help you exercise your rights on the website of the Spanish Data Protection Agency (AEPD). Moreover, we inform you that you have the right to file a claim with the control authority (in Spain, the AEPD) if you feel that your rights have been breached.