Send documents from any device and from anywhere with the same legal validity.


Send documents urgently and securely


Send a digital, ordinary or certified letter


Send digital postcards online


Print out your labels and pay for your deliveries before going to the Post Office

PAQ 48

Delivery in 24/48 hours, depending on point of origin and destination

Certified Letter

Guarantee reception with a signature

Administrative Notifications

Suitable service for legal communications


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Halted item management guide

Gestiona tu estacionadoWhat is a grounded shipment?

This is a shipment whose delivery has been halted by an incident.


Gestiona tu estacionadoWhen do incidents occur?

When a breakage or failure is detected
When there is not enough data about the recipient for making the delivery.
When the address is incorrect or unknown.
When no one takes charge of the delivery.


Gestiona tu estacionadoHow long does a grounded shipment last for?

Parcel shipments will remain grounded for 5 natural days to allow for changes to data.


Gestiona tu estacionadoHowcan I get my shipment ungrounded?

If you represent the Company sending the request, you can amend data through your user account on our Virtual Office>

If you are the recipient of the shipment, only where you have received an email and/or a text message stating your shipment number and pin can you amend data, in Managing grounded shipments>


Gestiona tu estacionadoWhat do I do if I have no PIN?

Get in touch with the company sending you the parcel and they will deal with the procedure.

If the sender is a private individual, they will have to call Customer Services within five calendar days: 902 197 197;  Mon-Fri 8 am to 9 pm and Sat 9 am to 1 pm.