Halted item management guide
What is a grounded shipment?
This is a shipment whose delivery has been halted by an incident.
When do incidents occur?
When a breakage or failure is detected
When there is not enough data about the recipient for making the delivery.
When the address is incorrect or unknown.
When no one takes charge of the delivery.
How long does a grounded shipment last for?
Parcel shipments will remain grounded for 5 natural days to allow for changes to data.
Howcan I get my shipment ungrounded?
What do I do if I have no PIN?
Get in touch with the company sending you the parcel and they will deal with the procedure.
If the sender is a private individual, they will have to call Customer Services within five calendar days: 902 197 197; Mon-Fri 8 am to 9 pm and Sat 9 am to 1 pm.