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Correos General Privacy Policy

1.Processing manager

Your data will be processed by the company “Sociedad Estatal Correos y Telégrafos, S.A., S.M.E” (hereinafter, Correos), Corporate Tax ID: A83052407, with registered address at Vía Dublín no. 7 (Campo de las Naciones) 28070 Madrid (Spain).

Our website contains information about the appointment of a Data Protection Officer, who you can contact by sending an email to dpdgrupocorreos@correos.com

 

2.Purpose and legitimacy of the processing

Your data is processed for the following purposes:

 

A. Providing Correos services

Your data will be processed for the provision of services offered by Correos, as well as, where applicable, for attending to your requests for information, questions or claims.

 

B. Sending offers and promotions for Correos products and services

If you give your consent, Correos may send you commercial information related to the provision, improvement and updating of our products and services, new rates, and discounts, through any electronic or non-electronic channel.

This commercial information may be generic or personalised. In the latter case it will imply the prior processing of your data in order to profile and characterise you and determine your tastes, preferences and needs, and, based on them, identify the offers that may be of most interest to you.

You may revoke your consent for free at any time and stop receiving new offers and promotions by indicating this via post to the address indicated above, by sending an email to derechos.protecciondatos@correos.com or by contacting our customer service department. Additionally, you will be reminded of your right to revoke your consent in every commercial email you receive.

 

C. Sending of offers and promotions from Correos Group companies and other companies

If you give your consent, Correos may send you, through any electronic or non-electronic channel, offers and promotions from:

     - Other Correos Group companies that provide services related to parcel services, added-value postal services, logistics, marketing and telecommunication.

     - Other companies with which Correos has entered into collaboration agreements in sectors such as telecommunications, finance, consumer, healthcare or NGOs.

This commercial information may be generic or personalised. In the latter case it will imply the prior processing of your data in order to profile and characterise you and determine your tastes, preferences and needs, and, based on them, identify the offers that may be of most interest to you.

You may revoke your consent for free at any time and stop receiving new offers and promotions by indicating this via post to the address indicated above, by sending an email toderechos.protecciondatos@correos.comor by contacting our customer service department. Additionally, you will be reminded of your right to revoke your consent in every commercial email you receive.

 

C. Communicating data to Correos Group companies and other companies

If you give your consent, Correos may communicate your data to Correos Group companies and other companies whose sectors are detailed above so that these companies can send you offers and promotions related to their products and services directly without Correos intervening.

 

E. Enriching your information

If you give your consent, Correos may obtain more information about your characteristics, tastes and needs through the information provided by different external sources like public records, land registry, social networks, geomarketing tools, economic information databases like INFORMA, credit histories like ASNEF, BADEXCUG, etc. in order to make improvements to our products and services and/or adapt or choose the offers for these products and services that best fit your specific profile.

 

F. Compliance with legal obligations

Some of the various legal obligations assumed by Correos include those derived from applying the postal regulations (Law 43/2010 on the universal postal service, the rights of users and the postal market), the obligation of secrecy of communications (article 18 of the Constitution), as well as tax law.

In compliance with these obligations, Correos may communicate your data to Public Administrations and courts whenever said information is required for established legal proceedings.

 

G. Statistical information and satisfaction surveys

Correos has a legitimate interest in knowing the opinion of its customers regarding its products and services, as well as their consumption habits (e.g. the frequency/recurrence of contracting different services), in order to be able to offer products and services that are better in line with their needs, and to improve its current products and services and contracting process.

To achieve the purpose detailed above, Correos may process your data and:

    - Conduct satisfaction surveys, either by telephone or electronic means, even after you are no longer a customer, in the latter case to find out why you left.

If, during the satisfaction survey, a customer states their opinion of the products and services of any of the Correos Group companies, the result of the survey and the identifying information of the participant may be communicated to the Correos Group company in question.

     - Undertake its anonymisation, so that the information concerning your consumer habits cannot subsequently be linked to your person, and then carry out statistical and econometric studies (e.g. finding the customer's life cycle and/or identifying models of propensity to abandonment).

 

3.Type of data processed

For the purposes detailed above, a set of personal data is processed that can be divided into the following sources and categories:

 

A. Data provided by customers directly:

When registering and/or requesting service, through filling out the forms provided for such purpose.

The customer ensures that the data given to Correos for the provision of the requested services are accurate and shall communicate any change that may affect them. As a result, the customer is liable to Correos and third parties for any damage or harm caused as a result of not complying with the obligations assumed in this clause.

 

B Data collected indirectly:

All data that, having received your consent, Correos collects from the external sources listed above in 2.E.

 

C. Data derived from service provision:

e.g.: List of past products and services contracted and their characteristics, claims or requests for information, etc.

 

4. Data storage time

Your personal data will be kept as long as necessary to carry out the contractual relationship. Once that period has expired, the data will be erased in accordance with data protection regulations, which involves blocking them; they will only be available at the request of judges and courts of law, the Public Prosecutor and competent Public Administrations during the limitation period for the actions that could arise. They will subsequently be eliminated.

For the purposes indicated above, Correos will proceed to block any inactive users, or users who do not access any of the Virtual Office services for over 5 years. 

 

5. Your rights

Our data protection regulations provide you with a series of rights relating to the data processing involved in our services, and they can be summarised as follows:

     - Right of access: Knowing what type of data we are processing and the type of treatment we are carrying out.

     - Right to rectification: Being able to request the modification of your data if they are inaccurate or false.

     - Right to portability: Being able to obtain a copy of the data being processed in an interoperable format.

     - Right to limit the processing in cases established in law. 

     - Right to erasure: Requesting the deletion of your data when the processing is no longer necessary.

     - Right to oppose: Requesting the cessation of commercial communications under the terms cited above.

     - Right to revoke consent granted.

You may exercise your rights through any of the following channels, indicating the right being exercised and attaching a copy of your Spanish Identification Document or similar document as well as any other documentation you deem to be necessary:

     a. Postal address: Vía Dublín no. 7 (Campo de las Naciones) 28070 Madrid (Spain))

     b. Email address: derechos.protecciondatos@correos.com

You can find a set of forms that will help you exercise your rights on the website of the Spanish Data Protection Agency (AEPD). Moreover, we inform you that you have the right to file a claim with the control authority (in Spain, the AEPD) if you feel that your rights have been breached.

 

6. Access to third-party data

In the provision of certain services, it may be necessary for you to provide us with the personal and contact information of third parties, like, for instance, the name, surnames, postal address, email address, telephone number, and other data or equivalent means of contact for the recipient of a communication or parcel.

Correos will only process these data to proceed with the delivery of the communication or parcel. Additionally, in order to better provide the service, the telephone number or email address may be used to inform the recipient of estimated delivery dates and handle any incident that may affect them.

In this sense, the customer ensures the truthfulness and accuracy of the recipient’s information and, where applicable, confirms having complied with all data protection obligations that may be attributable to them, having obtained the recipient’s consent for Correos to carry out the processing described above, should said consent be necessary.

If the user is a company or professional who provides Correos access to personal data under their responsibility for the provision of any of our services, Correos commits to comply with all the obligations inherent to its position of processing manager:

     - It shall access and process the data to which it has access subject to their instructions, not using them for purposes other than service provision. To do so, it may use the services of other third parties (sub-managers), if it becomes necessary for the service provision and contracting operations, provided that (i) the new manager is subject to the same conditions (instructions, obligations, safety measures, etc.) and the same formal requirements in terms of the correct processing of personal data and guaranteeing the rights of the individuals involved; (ii) Correos, upon explicit request, makes available a list identifying the sub-managed services and the identity of the sub-managers; and (iii) If the sub-manager is not compliant, Correos will continue to be fully liable.

     - It shall implement the proper legal, technical and organisational measures to guarantee a safety level appropriate to the risk, in accordance with the provisions of article 32 of the LOPD and, at your request, will inform you of the risk assessment methodology used.

     - When the contractual provision has finished, it shall destroy or return the processed data, as well as any media or documents that contain the data that has been processed, notwithstanding the possibility of keeping these data, duly blocked, under the terms of our data protection regulation.

     - It shall ensure compliance with all other obligations contained in the data protection regulation.