Paq Premium

Parcel shipment where you decide the date and time of delivery and Correos makes sure the customer receives it. Specially designed product for distributing parcels, when the client needs quick and efficient delivery.

What’s more, thanks to our Network, you can offer your customer different delivery options: Home, Office and of course, CityPaq Automated Parcel Terminals.

Includes SMS and/or email notifications to the recipient.

With the option of requesting pick-up of the posted items  (contract clients), incident management and information feedback.

If you have any questions about how this service works, please contact the Correos Commercial Service.

Delivery types:

Deliveries are signed for and completed within a guaranteed period. There are 3 different delivery types:

1. Home Delivery: consists of 2 attempted deliveries and 15 days kept at the local Post Office. Delivery type available for private and contract clients. *The only delivery type applicable to items shipped to mainland Portugal.
2. Delivery to a Selected Post Office: the item is sent to the Post Office chosen by the customer from among those offering the parcel collection point service, where the recipient will have 15 days to collect it. The recipient will be notified by SMS and / or email that a parcel is waiting at the post office, and reminders will be sent if they do not pick it up.
3. Delivery to CityPaq: The CorreosPaq service consists of a network of automated parcel terminals in public places and multi-family housing units. They let users receive and send parcels conveniently and securely, 24 hours a day, 365 days a year.

 

Delivery in time slot. 

Included in the service in which customers can choose a time slot for delivery.

We guarantee the attempted delivery will be in the desired time slot.

We offer 4 time slots:

• 9 am to 12 pm
• 12 - 3 pm
• 3 - 6 pm
• 6 - 9 pm

This service is available in provincial capitals and towns with a late delivery shift.

 

Delivery on a given date:

Included in the service. This consists of determining the specific date of delivery based on the customer's needs. The sender indicates the date of the attempted delivery.

The item will remain in the deposit until the indicated date.

 

Single-parcel and multiple-parcel shipments: 

Up to 10 packages for customers with a contract.

Package Weight:

• Maximum actual weight: up to 30 kg.

Volumetric weight: For parcels in which the weight is not proportional to the size, the criterion applied will be weight/volume (167Kg/m3). This ratio will be verified upon intake of the parcel, under the following formula: length x height x width expressed in cm / 6,000.

 

Dimensions:

Sizes:

• Box: Maximum L+H+W= 210 cm., the largest dimension not exceeding 120 cm. Minimum dimensions: 15 x 10 cm.
• Roll or tube: Maximum L= 120 cm., D= 30 cm. Minimum dimensions: Dimensions that allow a 10 x 14.5 cm label to be attached.

Extra dimensions:

1 With the Paq Premium and Paq Standard products, for parcels whose destination is inside Spain or Portugal, the maximum dimensions currently allowed for each shipment are: 

• No measurement can exceed 120 cm.
• The total for width + length + height cannot exceed 210 cm. 

2 For each one of the maximum allowed dimensions, two maximum allowed levels have been defined: 

• Standard Maximum (the current maximum).
• Extra Maximum (greater than the current maximum).

	Levels
Parameters for the maximum allowed dimensions	Standard	Extra
No measurement can exceed	120 cm.	170 cm.
The total for width + length + height cannot exceed	210 cm.	270 cm.

 

3. Exceeding the standard measurements carries an extra delivery charge corresponding to the percentages that are displayed in the following table.

 

Description	Surcharge
No exceeding dimensions:	0 %
One exceeding dimension “One of the measurements exceeds the standard maximum”	35 %
One exceeding dimension “Width + Length + Height exceeds the standard maximum”	35 %
Two exceeding dimensions (all)	70 %

 

Guarantees: When the delay is attributable to Correos, we will reimburse you.