Returns are an inevitable part of doing business; make it easier with Correos.
Even greater assurance for your most important documents and goods.
For customers with contracts.
Ask for your customers to receive the money for their returns through cash on delivery organised by Correos, so there is no cost for them. The maximum amount is €1,000.
For customers with contract.
We will collect any documentation or goods you need when we make the delivery.
For customers with contract.
We collect any documentation or goods you need when we make the delivery. And you can specify instructions for Correos staff in the pre-registration, such as checking the content of returned shipments and documentation or collecting signatures.
With our Paq Retorno Premium, returns need not be complicated:
You choose your perfect packaging. Of course, the size must fit these measurements:
Maximum:
Minimum:
And it should weigh no more than 40 kg!
The volumetric weight is the weight of a package, but taking its dimensions into account. To calculate our charges, transport companies usually use this measure instead of the real weight, because transporting a 1 kg bulky object is not the same as transporting a 1 kg small object, even though the weight is the same.
Correos applies the weight/volume criterion up to 167kg/m3 at the time the package is received, using the following formula: length x height x width in cm / 6,000.