Return deliveries safe and sound, without it costing your customers a penny.
Even greater assurance for your most important documents and goods.
For customers with contracts.
Ask for your customers to receive the money for their returns through cash on delivery organised by Correos, so there is no cost for them. The maximum amount is €1,000.
Returns are an inevitable part of doing business. The Paq Retorno is the perfect option for companies that want to control their returns and make sure their customers need not worry about this process:
You choose your perfect packaging. Of course, the size must fit these measurements:
And it should not weigh no more than 30 kg!
And no more than 60 kg of volumetric weight.
The volumetric weight is the weight of a package, but taking its dimensions into account. To calculate our charges, transport companies usually use this measure instead of the real weight, because transporting a 1 kg bulky object is not the same as transporting a 1 kg small object, even though the weight is the same.
Correos applies the weight/volume criterion up to 167kg/m3 at the time the package is received, using the following formula: length x height x width in cm / 6,000.