Paq Frío

You don’t need to own a warehouse or order wholesale goods deliveries! If you need to send a one-off delivery without breaking the cold chain, Correos has the answer.

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Additional services

Electronic Proof of Delivery (ePOD)

Digital recorded delivery receipt.
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Declared value

Applicable to each shipment and calculated as a percentage of the value of the goods. 
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Cash On Delivery

Receive payment for your shipments in a safe, simple, reliable way. At Correos, we reimburse you the amount paid by the recipient, which appears on the item.

Delivery to recipient only

The shipment can only be delivered to the intended recipient, and always after they have provided proof of identity. Delivery to entities, companies or third parties is not permitted, even with signed authorisation. There is the option to include two recipients.

How to send a delivery

Describe your items according to the steps on the form.  
Register the recipients to whom you want to send the packages. 
Choose the insulated shipping boxes that best suit your needs. 
You’re almost finished! All that’s left is payment.
We will contact you to arrange the time to collect your goods. 

Product information

What is Correos Frío?

Correos Frío is the new service we have designed for distributing your deliveries at a controlled temperature. We aim to offer you the best possible service. We’ll help you ensure that your urgent deliveries, and items requiring special conditions to keep them fresh, always meet your customers’ expectations.

Insulated box formats

We offer three formats of insulated shipping box with different sizes to adapt to your needs as much as possible:

Small insulated shipping box:

  • Exterior measurements (cm): 36 x 36 x 37
  • Interior measurements (cm): 16 x 16 x 16
  • Internal volume: 4.57 L
  • Weight (kg): 8.5
  • Volumetric weight (kg): 7.992
  • Available weight for entering your product (kg): 21.5

Medium insulated shipping box:

  • Exterior measurements (cm): 42 x 43 x 43
  • Interior measurements (cm): 22 x 22 x 22
  • Internal volume: 11.69 L
  • Weight (kg): 13.4
  • Volumetric weight (kg): 12.943
  • Available weight for entering your product (kg): 16.6

Large insulated shipping box:

  • Exterior measurements (cm): 47 x 47 x 48
  • Interior measurements (cm): 28 x 28 x 28
  • Internal volume: 22.18 L
  • Weight (kg): 17.9
  • Volumetric weight (kg): 17.672
  • Available weight for entering your product (kg): 12.1

Important! Remember that whatever its size, a shipment cannot exceed 30 kg in real weight (box + contents).

What is volumetric weight?

Guarantees and delivery periods

If your shipment suffers an incident arriving at its destination, Correos will compensate you. If you would like the compensation to be paid to the recipient, you must provide signed authorisation.

We know that you trust us and this is our way of thanking you:

National Guarantees:

For delay:

  • Period for presenting an incident or claim: minimum 3 days and maximum 21 days, from the delivery date of the shipment.
  • Compensation: the charge paid is refunded.
  • Terms and Conditions: delivery times will only be met if reception is before 16:00. If not, the period will increase by 1 day.
For damage:
  • Deadline for lodging an incident or claim: within 7 calendar days of delivery.
  • Compensation:  €6.43 per kg invoiced (€6.28 per kg invoiced for shipments received in 2021).
  • If you are a customer without a contract, the minimum compensation for Paq Frío is €40. In other words, if the calculated compensation is less than €40, you will still receive this amount. 
  • For this type of incident, an expert opinion will determine the amount to be paid for the damage.
  • Please do not forget the documentation you must provide when making any type of claim. We will ask you for photos of the packaging and the damaged contents to confirm the damage.
  • If claiming for a damaged shipment or missing content, with Insurance or Declared Value, we may ask for documentation accrediting the value of the goods, or invoices for repair or replacement.
For loss:
  • Deadlines in which to register an incident or claim: minimum 3 days and maximum 1 year, from the reception date of the shipment.
  • Compensation: €6.276 per kg invoiced (€5.98 per kg invoiced for shipments received before 2021) plus reimbursement of the delivery price.
  • The minimum compensation is €40, only for Paquete Premium and customers without a contract. 
  • If the shipment has a Declared Value or Comprehensive Insurance, with a maximum coverage of €6,000, the compensation will consist of reimbursement of the delivery price plus the Declared Value or Insurance. 
  • The shipments regulated by the LCTTM (Law on Contracting Land Transport of Goods) have insurance associated so, in the event of a claim, the lowest of the following amounts will be paid:
    • For the declared value.
    • For replacement of the lost object.
    • For repair of the damaged object.
  • Documents to provide: if claiming for a lost or damaged shipment or missing content, with Insurance or Declared Value, we may ask for documentation accrediting the value of the goods, or invoices for repair or replacement.

And of course we will deliver your shipment as quickly as we can.

 

National Parcel Service Terms and Conditions
Paq Frío Specific Service Conditions
Mi Oficina Data Protection Policy

Price

Check available rates for Paq frío 
Paq Frío rates

You should know

Frequently asked questions