Paq Frío

You don’t need to own a warehouse or order wholesale goods deliveries! If you need to send a one-off delivery without breaking the cold chain, Correos has the answer.

SEND A DELIVERY
Paq Frío SEND A DELIVERY

Additional services

Electronic Proof of Delivery (ePOD)

Digital recorded delivery receipt.
MORE INFO

Declared value

Applicable to each shipment and calculated as a percentage of the value of the goods. 
MORE INFO

Cash On Delivery

Receive payment for your shipments in a safe, simple, reliable way. At Correos, we reimburse you the amount paid by the recipient, which appears on the item.

Delivery to recipient only

The shipment can only be delivered to the intended recipient, and always after they have provided proof of identity. Delivery to entities, companies or third parties is not permitted, even with signed authorisation. There is the option to include two recipients.

How to send a delivery

Describe your items according to the steps on the form.  
Register the recipients to whom you want to send the packages. 
Choose the insulated shipping boxes that best suit your needs. 
You’re almost finished! All that’s left is payment.
We will contact you to arrange the time to collect your goods. 

Product information

What is Correos Frío?

Correos Frío is the new service we have designed for distributing your deliveries at a controlled temperature. We aim to offer you the best possible service. We’ll help you ensure that your urgent deliveries, and items requiring special conditions to keep them fresh, always meet your customers’ expectations.

Insulated box formats

We offer three formats of insulated shipping box with different sizes to adapt to your needs as much as possible:

Small insulated shipping box:

  • Exterior measurements (cm): 36 x 36 x 37
  • Interior measurements (cm): 16 x 16 x 16
  • Internal volume: 4.57 L
  • Weight (kg): 8.5
  • Volumetric weight (kg): 7.992
  • Available weight for entering your product (kg): 21.5

Medium insulated shipping box:

  • Exterior measurements (cm): 42 x 43 x 43
  • Interior measurements (cm): 22 x 22 x 22
  • Internal volume: 11.69 L
  • Weight (kg): 13.4
  • Volumetric weight (kg): 12.943
  • Available weight for entering your product (kg): 16.6

Large insulated shipping box:

  • Exterior measurements (cm): 47 x 47 x 48
  • Interior measurements (cm): 28 x 28 x 28
  • Internal volume: 22.18 L
  • Weight (kg): 17.9
  • Volumetric weight (kg): 17.672
  • Available weight for entering your product (kg): 12.1

Important! Remember that whatever its size, a shipment cannot exceed 30 kg in real weight (box + contents).

What is volumetric weight?

Paq Frío Pick-up and Delivery Service Information

  • Paq Frío Pick-up Services (mainland Spain and Balearic Islands):

    • Orders received before 1 pm from Monday to Thursday: The pick-up will be made at the address indicated as the sender’s on the next working day in the morning or afternoon (provided that the postcode established as the sender’s has an afternoon service available) 
      If the order is placed after 1 pm in the afternoon, the pick-up time will be increased by 24 hrs.
      For pick-ups in the Balearic Islands, the pick-up time will be increased by an additional 24 hrs.
    • Orders received on Fridays before 1 pm: The pick-up will be made at the address indicated as the sender’s on the next working day in the morning or afternoon (provided that the postcode established as the sender’s has an afternoon service available) 
      If the order is placed after 1 pm in the afternoon, the pick-up time will be increased by 24 business hrs.
      For pick-ups in the Balearic Islands, the pick-up time will be increased by an additional 24 hrs.
      (Saturday is not considered a business day for the purpose of calculating the collection period).
    • Orders received on Saturdays, Sundays and Holidays*: The order will be prepared the next business day and the pick-up will be made the next working day depending on the postcode and address indicated as the sender’s (Example: Isothermal boxes are prepared on Mondays and picked up on Tuesdays). For pick-ups in the Balearic Islands, the pick-up time will be increased by an additional 24 hrs.
    • The pick-up service is carried out from Monday to Friday, no pick-up is carried out on Saturdays, Sundays and holidays** (**applies according to the holiday calendar of the sender’s location).
  • Paq Frío Delivery Service (mainland Spain and Balearic Islands):  

    • The delivery service to the recipients is carried out from Monday to Friday, no deliveries are made on Saturdays, Sundays and holidays.
    • From the moment of pick-up at the sender’s address, delivery is carried out within 24/48 hrs depending on the origin / destination.
    • For deliveries to the Balearic Islands, the delivery time will be increased by an additional 24 hrs.
    • It is important to note that orders picked up on Friday may not be delivered until the following Monday or Tuesday depending on the origin/destination.
    • Delivery will be made to the address indicated as the recipient during morning or afternoon hours (provided that the postcode established as the recipient’s has an afternoon delivery service available) 

*Orders are prepared in Madrid. The Madrid holiday calendar will be taken into account when calculating times.

 

Guarantees and delivery periods

If your shipment suffers an incident arriving at its destination, Correos will compensate you. If you would like the compensation to be paid to the recipient, you must provide signed authorisation.

We know that you trust us and this is our way of thanking you:

National Guarantees:

For delay:

  • Period for presenting an incident or claim: minimum 3 days and maximum 21 days, from the delivery date of the shipment.
  • Compensation: the charge paid is refunded.
  • Terms and Conditions: delivery times will only be met if reception is before 16:00. If not, the period will increase by 1 day.
For damage:
  • Deadline for lodging an incident or claim: within 7 calendar days of delivery.
  • Compensation:  €6.43 per kg invoiced (€6.28 per kg invoiced for shipments received in 2021).
  • If you are a customer without a contract, the minimum compensation for Paq Frío is €40. In other words, if the calculated compensation is less than €40, you will still receive this amount. 
  • For this type of incident, an expert opinion will determine the amount to be paid for the damage.
  • Please do not forget the documentation you must provide when making any type of claim. We will ask you for photos of the packaging and the damaged contents to confirm the damage.
  • If claiming for a damaged shipment or missing content, with Insurance or Declared Value, we may ask for documentation accrediting the value of the goods, or invoices for repair or replacement.
For loss:
  • Deadlines in which to register an incident or claim: minimum 3 days and maximum 1 year, from the reception date of the shipment.
  • Compensation: €6.276 per kg invoiced (€5.98 per kg invoiced for shipments received before 2021) plus reimbursement of the delivery price.
  • The minimum compensation is €40, only for Paquete Premium and customers without a contract. 
  • If the shipment has a Declared Value or Comprehensive Insurance, with a maximum coverage of €6,000, the compensation will consist of reimbursement of the delivery price plus the Declared Value or Insurance. 
  • The shipments regulated by the LCTTM (Law on Contracting Land Transport of Goods) have insurance associated so, in the event of a claim, the lowest of the following amounts will be paid:
    • For the declared value.
    • For replacement of the lost object.
    • For repair of the damaged object.
  • Documents to provide: if claiming for a lost or damaged shipment or missing content, with Insurance or Declared Value, we may ask for documentation accrediting the value of the goods, or invoices for repair or replacement.

And of course we will deliver your shipment as quickly as we can.

 

National Package Service Terms and Conditions
Paq Frío Specific Service Conditions
Mi Oficina Data Protection Policy

Price

Check available rates for Paq frío 
Paq Frío rates

You should know

Frequently asked questions