Maximum trust and protection for your most important shipments.
Recorded delivery receipt, signed electronically with time stamp and with detail of the recipient's signature, sent in a PDF file. With the guarantees of Correos.
It can be verified using the secure verification code viewer which enables you to download the file to check the integrity and authenticity of the time stamp and the signatures it contains.
Written confirmation of delivery, so you know who received the item and when.
It entails a maximum compensation of €3,000, depending on the insured amount.
In the case of Economy International Delivery items, the maximum limit is €3,000 and it is necessary for the destination country to permit it:
You can request the return, or modify or correct the postal address, of the item. If this request takes the form of a telegram, the interested party will also pay for the corresponding telegraph service.
This service is provided for each item sent, not for batch shipments.
For customers with contracts.
You can request this service for your most important deliveries.
For customers with contracts.
Request electronic tracking of your deliveries using the website or by exchanging files.
For customers with contracts.
Request electronic tracking of your deliveries using the website or by exchanging files. We will provide the last known status of your delivery, details of the person who collected it, the date and time of the delivery or delivery attempt, and any other important information.
40 days after depositing a batch of deliveries, we run an IT process to detect any deliveries for which no results have been reported. We then ask our distribution offices for the information needed to record the appropriate reply.
For customers with contracts.
We optimise the quality of your addresses.
For customers with contracts.
We offer an important tool for optimising the quality of your addresses so that your campaigns reach your potential customers. This can be done manually or automatically. We analyse and correct files of addresses in standard format and enrich your databases to improve your marketing communications.
For customers with contract.
Request this service to enable Correos to organise your deliveries by area and postcodes. This is an essential requirement for presenting correspondence in the bulk admission units.
For customers with contracts.
Ask us to digitise receipts for delivered and undelivered items. We can also send scanned images, signed electronically with a digital certificate and time stamp.
For customers with contracts.
Ask us to digitise receipts for delivered and undelivered items. We can also send scanned images, signed electronically with a digital certificate and time stamp.
60 days after deposit of a batch of deliveries, we run an IT process to detect any that do not have a scanned image. We issue certification with the status of the delivery, the details of the person who collected it, their relation to the recipient, the date and time of the delivery attempt or attempts, the identity and signature of the Correos employee and the stamp of the post office involved.
If there is no response or image, the result “Lost” is recorded as the response and certification of this is digitised and signed by the responsible party.
For customers with contracts.
We collect your parcels from your address or warehouse. Availability depends on the volume of the delivery and the collection point.
A Carta Certificada is the best option for important documents that contain personal data such as signed contracts or estimates.
You choose your perfect packaging. Of course, the size must fit these measurements:
Maximum:
Minimum:
If you want to send something smaller, don't worry, you just have to add a 10 x 7 cm label with the address and postage.
And it should not weigh more than 2 kg!
Now you just have to tell us where you would like us to send it:
If your shipment suffers an incident arriving at its destination, Correos will compensate you. If you would like the compensation to be paid to the recipient, you must provide signed authorisation.
We know that you trust us and this is our way of thanking you:
National guarantees:
For damage or loss:
International Guarantees:
For damage or loss:
And of course, we will deliver your shipment as quickly as we can.
Locate your nearest delivery office and bring us your shipment. We will deliver it within an estimated 4 days from deposit for 93% of the shipments.