Carta Certificada

Maximum trust and protection for your most important shipments.

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Carta Certificada SEND

Additional services

Electronic Proof of Delivery (ePOD)

Digital recorded delivery receipt.
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Electronic proof of delivery

Recorded delivery receipt, signed electronically with time stamp and with detail of the recipient's signature, sent in a PDF file. With the guarantees of Correos. 

It can be verified using the secure verification code viewer which enables you to download the file to check the integrity and authenticity of the time stamp and the signatures it contains.

Delivery Notification

Written confirmation of delivery, so you know who received the item and when.

See destination countries

See destination countries

In the case of international shipments, the destination country needs to permit this service.
Countries that accept Delivery Notification for letters
Countries that accept Delivery Notification for parcels

Declared value

Applicable to each shipment and calculated as a percentage of the value of the goods. 
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Declared value

It entails a maximum compensation of €3,000, depending on the insured amount.

In the case of Economy International Delivery items, the maximum limit is €3,000 and it is necessary for the  destination country to permit it:

  •  Prepare your shipment in suitable packaging (envelope or box), ensuring it is fully sealed with security seal (Segure Tape 820 adhesive tape or similar), or using a stitch or cross system with string or fine twine with a single knot and seals. Boxes must be metal or wood with a minimum thickness of 8 mm.
  • Add a personalised identification mark, such as your name, your initials or the name of your company.
  • Indicate the value of the content of your shipment. 
Countries that accept International Declared Value Parcels
Countries that accept International Declared Value Registered Mail

Request to return or modify the postal address

You can request the return, or modify or correct the postal address, of the item.
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Request to return, modify or correct the postal address

You can request the return, or modify or correct the postal address, of the item. If this request takes the form of a telegram, the interested party will also pay for the corresponding telegraph service.

This  service is provided for each item sent, not for batch shipments.

Certifications

For recorded items, an additional delivery certification service is available, giving you legally valid proof of delivery to present to third parties. 

Request for reshipment from the sender

You can additionally request the reshipment of your items. The rate is charged per item sent, not per consignment, and if it takes the form of a telegram, you will have to pay the cost of the corresponding telegraph service.

Third delivery attempt

For customers with contracts.

You can request this service for your most important deliveries.

Feedback

For customers with contracts.

Request electronic tracking of your deliveries using the website or by exchanging files.

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Feedback

For customers with contracts.

Request electronic tracking of your deliveries using the website or by exchanging files. We will provide the last known status of your delivery, details of the person who collected it, the date and time of the delivery or delivery attempt, and any other important information.

40 days after depositing a batch of deliveries, we run an IT process to detect any deliveries for which no results have been reported. We then ask our distribution offices for the information needed to record the appropriate reply.

Standardisation of postal addresses

For customers with contracts.

We optimise the quality of your addresses.

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Standardisation of postal addresses

For customers with contracts.

We offer an important tool for optimising the quality of your addresses so that your campaigns reach your potential customers. This can be done manually or automatically. We analyse and correct files of addresses in standard format and enrich your databases to improve your marketing communications. 

Classification of deliveries by area and postcode

For customers with contract.

Request this service to enable Correos to organise your deliveries by area and postcodes. This is an essential requirement for presenting correspondence in the bulk admission units. 

Document digitisation

For customers with contracts.

Ask us to digitise receipts for delivered and undelivered items. We can also send scanned images, signed electronically with a digital certificate and time stamp.

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Document digitisation

For customers with contracts.

Ask us to digitise receipts for delivered and undelivered items. We can also send scanned images, signed electronically with a digital certificate and time stamp.

60 days after deposit of a batch of deliveries, we run an IT process to detect any that do not have a scanned image. We issue certification with the status of the delivery, the details of the person who collected it, their relation to the recipient, the date and time of the delivery attempt or attempts, the identity and signature of the Correos employee and the stamp of the post office involved.

If there is no response or image, the result “Lost” is recorded as the response and certification of this is digitised and signed by the responsible party.

Collect at home

For customers with contracts.

We collect your parcels from your address or warehouse. Availability depends on the volume of the delivery and the collection point.

 

Cash On Delivery

Receive payment for your shipments in a safe, simple, reliable way. At Correos, we reimburse you the amount paid by the recipient, which appears on the item.
Select SEND for prior registration of your letters online or visit any of our Post Offices.
Indicate what type of letter you want to send, fill in the information and indicate if you want any additional services.
Make the payment by bank card, PayPal or in any of our Post Offices.
Print the labels that identify the letters before arranging their collection or bringing them to one of our Post Offices.

Product information

Description

A Carta Certificada is the best option for important documents that contain personal data such as signed contracts or estimates.

  • Maximum security: each shipment is identified and registered individually with a unique barcode.
  • With guarantees: when the shipment reaches its destination, the person who receives it must sign for it. If delivery cannot be made, we will leave a notification in the postbox stating the Post Office where it can be collected within 15 days. 
  • For your peace of mind: check the progress and control of your letter free with our Shipment Tracker. 
  • Adapted to your needs: available for both national and international shipments, through our Post Offices or online.

Delivery details

You choose your perfect packaging. Of course, the size must fit these measurements:

Maximum:

  • Envelope or box: Length + Height + Width = 90 cm, with no measurement being more than 60 cm.
  • Roll or tube: Length + twice the diameter = 104 cm, with no measurement exceeding 90 cm.

Minimum:

  • Envelope or box: 14 x 9 cm.
  • Roll or tube: Length + twice the diameter = 17 cm, with no measurement being less than 10 cm.

If you want to send something smaller, don't worry, you just have to add a 10 x 7 cm label with the address and postage.

And it should not weigh more than 2 kg! ! 

Now you just have to tell us where you would like us to send it:

  • It is important that your details and those of the recipient are clearly visible on the packaging.
  • If it is in Spain, “CERTIFICADO” will be shown on the label that must be placed of the front of your shipment in the upper left corner.
  • If it is international, “RECOMMENDÉ / CERTIFICADO” and “PRIORITARIO / PRIORITY” will be shown on the label that must be placed on the same side.
  • Remember that you can generate the label and pay for the shipment right here.
Consult the list of international zones and how they are divided up

Guarantees and delivery periods

If your shipment suffers an incident arriving at its destination, Correos will compensate you. If you would like the compensation to be paid to the recipient, you must provide signed authorisation.

We know that you trust us and this is our way of thanking you:

National guarantees:

For damage or loss:

  • Deadlines in which to register an incident or claim: minimum 7 days and maximum 4 months, from the reception date of the shipment.
  • Compensation: From 27/06/2021 the compensation will be the rate paid multiplied by 10, plus the declared value if it has been contracted. Prior to this date, the compensation was 30 euros plus the declared contracted value. 
  • The Declared Value is added to the compensation amount if you contracted it. Incidents will be compensated by the lowest of the following amounts:
    • For the declared value.
    • For replacement of the lost object.
    • For repair of the damaged object.
  • Terms and Conditions: damage must be reported at the time the shipment is received. If not, we will consider the shipment to have been delivered in good condition and will not allow any claims.
  • Documents to provide: we may request photos of the damaged packaging and contents to confirm the damage and check whether the packaging was sufficient to protect it. During reception, our staff may advise you on how to prepare your shipment and offer you the most appropriate packaging.
  • If claiming for a lost or damaged shipment or missing content, with Insurance or Declared Value, we may ask for documentation accrediting the value of the goods, or invoices for repair or replacement.

International Guarantees:

For damage or loss:

  • Deadlines in which to register an incident or claim: minimum 15 days and maximum 6 months, from the reception date of the shipment.
  • Compensation: the maximum amount is the rate +30 SDR or rate + Declared Value if you have taken out insurance, the maximum coverage of which is €3,000.
  • Terms and Conditions: you must use envelopes and packaging that ensure the integrity of the contents, which is why Correos offers a wide variety of products adapted to all your needs. Remember that the return address and the recipient's details must be visible on the packaging.
  • Documents to provide: if claiming for a lost or damaged shipment or missing content, with Insurance or Declared Value, we may ask for documentation accrediting the value of the goods, or invoices for repair or replacement.

And of course, we will deliver your shipment as quickly as we can. 

Locate your nearest Correos Post Office and bring us your shipment before 16:00 (for Post Offices that open in the afternoon) or 14:30 (in Post Offices that are only open in the morning), and we will deliver it within: 

  • Local: 1 day.
  • Provincial: 2 days.
  • National: 3 days (in 93% of cases).
  • Europe: 2 - 4 days.
  • Other destinations: depending on the country.

Price

Consult your rates here or at Correos Offices.