In Correos we reserve the right to audit, veto or cease commercial activity in Correos Market with any advertiser, producer or creator that does not fulfil the necessary requirements to maintain the standards of the quality seal:
Order deliveries will take place from Monday to Friday (excluding public holidays), throughout Spain with the Correos Paq Premium service. The maximum period for the first delivery attempt for standard delivery is between 24 and 48 working hours (not including Saturdays), depending on the delivery destination.
Correos reserves the right to modify the agreed collection and delivery times according to our organisational needs.
You can choose to receive your delivery at home, in a Correos Post Office or in a CityPaq. If the characteristics of a product makes delivery in any form impossible, this must be specified in the product description. Correos guarantees signed-for delivery at the stated address:
Remember that we can only ensure the SMS or email notifications if you accept the following conditions:
You will also be provided with information on the status of your deliveries via our parcel tracker.
The second delivery attempt will be the day after the first attempt for major destinations, and with an additional day for deliveries to locations with fewer than 10,000 inhabitants.
Prices of products are shown with VAT included. Any applicable price increases or discounts and additional costs will also be added. In this way, you will see the final price of the product before adding it to your basket, since you will not need to pay delivery costs.
Payment by filling out the payment form implies agreement with the price and the conditions of sale in place at that time, which cannot be modified without express agreement of both parties.
Payment can be made with debit or credit cards or PayPal, and the charge that appears on your bank statement will be in the name of Correos. Remember that occasionally there can be delays of up to 60 days in payment operations.
In the case they you want a purchase invoice, Correos will process your request and we will notify the seller so that they can issue it on time.
If the item you bought is not in stock, you will be informed immediately and the amount that you paid will be returned to you.
Once the payment has been authorised on a credit or debit card, the bank will retain the total amount of the order until the seller accepts the payment. In case of cancellation for any reason, the bank will not make the transfer and it will release the corresponding amount into your account. This process can take 3 to 5 days, which means that neither Correos nor the seller are responsible for a possible delay in the bank releasing the money into your account.
Every product is accompanied by a description of its basic characteristics so that you will know the details before purchase:
Correos informs all sellers of the products you have purchased, given that our marketplace allows users to purchase products from different sellers in the same order.
The seller is responsible if they cancel an order. Therefore they must undertake to keep the stock levels of the products they advertise on Correos Market up-to-date.
Thus, the seller is responsible for managing the products that have been purchased using the delivery label that they will process in their management area.
In accordance with current legislation, you cannot return certain items:
The seller must accept the obligations established in consumer rights legislation, offering you the possibility to desist with the contract by returning products within a period of 14 days. If you return the product without its original packaging, the reimbursement may be lower than the price you paid upon purchasing the product.
The return period ends 14 days after the day of order delivery. In the case that you purchased several products in one order and they are delivered separately, the return period begins on the day that the final product is delivered.
To request the return of the product, you must contact the seller via the contact details on the product sheet. Thus, the seller is responsible for managing the return and for informing you of the consequences.
If the seller did not receive payment for the purchase that you are returning from Correos, Correos will reimburse the amount paid for the product.
Litigations will be resolved between the client and the seller. Attempts must be made to reach an amicable solution by all means. If required, the product will be resent or refunded.
If the seller and the client have the status of business and consumer in accordance with the Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013, you may submit your claim to theonline platform for out-of-court settlement provided by the European Commission.
Corroes will not be held responsible for:
You can pay on the platform with:
You can receive your purchase wherever you want for the same price: