Citypaq

When you buy online you can get your parcels at Citypaq in two different ways:

• At shops with the Citypaq option: by directly selecting Citypaq as the delivery type. This is the easiest way as you can chose this option to collect your purchases without having to register.
• At other online shops: by using the Online Shopping Address. To get this, go to the Favourites section. You’ll find it under the heading Use this Citypaq to get my purchase on each one of your devices. For this method, you need to register on the website or app beforehand and have selected a favourite Citypaq.
  The ID is an 8 character ID that identifies each user and the device through which they want to receive their purchases. Therefore, each Citypaq has a different Online Shopping Address.
  In the online shopping process, use this Online Shopping Address putting the same data for the Recipient and Address, and always choosing home delivery.

Track your purchases. Once we have your parcel, we keep you informed at all times, and you can track it on the website and app in the My Paqs section.

Collect your purchases. We will send you an alert with an opening code via text and email when your purchases arrive at your Citypaq. If you have downloaded the app, you will also get an alert with the opening code.

Access Citypaq and go to your User area: once there, select Send. Choose the option you prefer under What type of delivery do you want?, choose the counter where you want to leave your parcel and enter your delivery reference.

Fill in your details and those of the recipient and select the size of the parcel. In this way, we can give you a space in line with the size of your parcel at the counter previously selected. To calculate the measurements correctly, don’t forget to pack the parcel first. We will show you reference items to guide you on each size.

Make payment. You’ll get an email with the opening code for the compartment where you will leave your parcel. This code will also be available on the app, in the My Paqs section.

Go to Citypaq and leave your parcel. Pass the code on your mobile over the counter reader or enter it manually. The relevant door will open and you can leave your parcel. We will let you know once the postman has collected it.

Please remember that you do not have to write the recipient's address on your parcel, as you have already done it on the website. The postman will correctly label it when collecting it. In turn, it is important that the parcel is properly packed for sending.

You can send to anywhere in Mainland Spain, Balearic Islands and Canary Islands (the Citypaq counters in the Canary Islands do not allow parcels containing goods that are subject to customs handling or payments). Ceuta and Melilla are excluded due to the need for customs clearance.

Ask the online shop to do the return by Correos. The shop where you made the purchase will give you a valid return code, as long as it has a contract with Correos.

Go to Citypaq.es and go to Returns. Click on Start return and indicate the counter where you want to leave the parcel to be returned. Enter the return code provided by the shop.

Select the size of the parcel, that way we can give you a space in line with the size of your return at the previously selected counter. To calculate the measurements correctly, don’t forget to pack the parcel first. We will show you reference items to guide you on each size. We’ll send you the opening code for the space where you leave your parcel.

Go to Citypaq and leave it. Enter the opening code manually on the counter screen. The space allotted for you to leave your parcel will open. And you are ready to go! Your return is on its way!

If you prefer, you can do returns using Citypaq as a registered user on the website or with the Citypaq app. You can also track your return and get the opening code for the space selected.