Paq Standard: responsible shipping

Paq Standard: responsible shipping is the best option for non-urgent shipments with delivery periods between 48 and 72 hours, depending on the origin and destination:

• This type of non-urgent shipment enables us to optimise delivery routes by waiting until the vehicle is full, helping to reduce emissions. Not everything is urgent, but looking after the planet is. So we’d like to thank you for your commitment to the responsible use of parcel services.

• With guarantees: two attempts at home delivery with a signature and in a guaranteed period. We also offer delivery to Correos Post Offices or Citypaq. If delivery cannot be made, we will leave a notification in the postbox stating the Post Office where it can be collected within 15 days. If we do not meet the deadline, we will refund the charge paid.

• Includes Modify: easily modify the delivery of your shipment from a computer or mobile to adjust it in real time to your needs. You can also choose whether the recipient can make changes and what modifications they can make. This option is available for all national parcel shipments with home delivery.

• For your peace of mind: track your shipment at any time, with arrival notification by SMS and/or email to the recipients. 

• Close to you: for Spain, Andorra and mainland Portugal deliveries.

You choose your perfect packaging. We have a range of products available in our Online Shop and in all Correos Post Offices.

Of course, the size must fit these measurements:

Maximum:

• Box: Length + Height + Width = 210 cm, with no measurement being more than 120 cm.
• Roll or tube: Length = 120 cm and Diameter = 30 cm.

If you want to send something bigger, don't worry, add an Extra Maximum for a slightly higher price:

• Length + Height + Width = 270 cm for 35% more. 
• None of the measurements can exceed 170 cm for 35% more.

Or add the two extra dimensions for 70% more.

Minimum:

Box: 15 x 10 cm.

Roll or tube: dimensions that allow a 10 x 14.5 cm label to be attached.

And no more than 30 kg of real weight! 

The volumetric weight is calculated by us.

That only leaves you to tell us where you would like us to send it:

• Home: two delivery attempts with signature. If delivery can't be made, it will be available for 15 days at the closest Post Office. Delivery option for Individual customers and those with a Contract, and the only one possible for shipments to mainland Portugal.
• Chosen Post Office: send to the Post Office of your choice that has a parcel delivery point, where it will be available for 15 days. We notify the recipient of its arrival by SMS and/or email and send various reminders if it is not collected.
• Closest Post Office: delivery to the Correos Post Office nearest the indicated home address, where the recipient will have 15 days to collect it. We send up to two arrival notifications by SMS and/or email (the second after 5 days).
• Citypaq: delivery to one of the smart Correos collection points located throughout the city and available at any time of day. 

It is important that your details and those of the recipient are clearly visible on the packaging. 

Remember that you can generate the label and pay for the shipment to speed up processing.

If your shipment suffers an incident arriving at its destination, Correos will compensate you. If you would like the compensation to be paid to the recipient, you must provide signed authorisation.

We know that you trust us and this is our way of thanking you:

National guarantees:

For delay:

• Deadlines in which to register an incident or claim: minimum 3 days and maximum 21 days, from the reception date of the shipment.
• Compensation: charge paid.
• Terms and Conditions: delivery times will only be met if reception is before 16:00. If not, the period will increase by 1 day.
• In shipments with the origin or destination in Andorra, the Canary Islands, Ceuta or Melilla, the time for customs processing will not be counted.

• Deadline for lodging an incident or claim: within 7 calendar days of delivery.

• Compensation: €5.98 per kg invoiced.
• The minimum compensation is €40. The Value Declared and any All-Risk Insurance contracted can be added to the amount of the compensation, the maximum coverage of which is €6,000.
• Terms and Conditions: for this type of incident, an expert opinion will determine the amount to be paid for the damage.
• Documents to provide: we may request photos of the damaged packaging and contents to confirm the damage and check whether the packaging was sufficient to protect it. During reception, our staff may advise you on how to prepare your shipment and offer you the most appropriate packaging.
• If claiming for a lost or damaged shipment or missing content, with Insurance or Declared Value, we may ask for documentation accrediting the value of the goods, or invoices for repair or replacement.
• Customers with contracts will receive compensation according to the terms and conditions set out in their contracts.

For loss:

• Deadlines in which to register an incident or claim: minimum 3 days and maximum 1 year, from the reception date of the shipment.
• Compensation: €5.98 per kg invoiced.
• The minimum compensation is €40. The Value Declared and any All-Risk Insurance contracted can be added to the amount of the compensation, the maximum coverage of which is €6,000.
• Terms and Conditions: compensation corresponding to the amount of the contracted insurance plus the refund of the charge. 
• The shipments regulated by the LCTTM (Law on Contracting Land Transport of Goods) have insurance associated so, in the event of a claim, the lowest of the following amounts will be paid:
• For the declared value.
• For replacement of the lost object.
• For repair of the damaged object.
• Documents to provide: if claiming for a lost or damaged shipment or missing content, with Insurance or Declared Value, we may ask for documentation accrediting the value of the goods, or invoices for repair or replacement.
• Customers with contracts will receive compensation according to the terms and conditions set out in their contracts.

And of course, we will deliver your shipment as quickly as we can.

Find your nearest Correos Post Office and bring us your shipment, we will deliver it in 2 - 3 days depending on the origin and destination.