Paq Premium

Deliveries that meet your requirements, where and when you need.

From

€14.59

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Paq Premium From €14.59

SEND

Additional services

Electronic Proof of Delivery (ePOD)

Digital recorded delivery receipt.

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Delivery to recipient only

The shipment can only be delivered to the intended recipient, and always after they have provided proof of identity. Delivery to entities, companies or third parties is not permitted, even with signed authorisation. There is the option to include two recipients.

Cash On Delivery

Receive payment for your shipments in a safe, simple, reliable way. At Correos, we reimburse you the amount paid by the recipient, which appears on the item.

Insurance

Even greater assurance for your most important documents and goods.

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Describe your shipment

Register all the recipients to whom you want to send the parcels and indicate if you want to include any additional service.

Make the payment by bank card, PayPal, through any of our Post Offices, via a contract with Correos or a prepaid envelope.

Print the labels that identify the parcels before managing their collection or bringing them to one of our Post Offices.

Describe your shipment

Register all the recipients to whom you want to send the parcels and indicate if you want to include any additional service.

Make the payment by bank card, PayPal, through any of our Post Offices, via a contract with Correos or a prepaid envelope.

Print the labels that identify the parcels before managing their collection or bringing them to one of our Post Offices.

Product information

Description

We know you need urgent and efficient deliveries, which is why Paquete Premium is the perfect option for your parcels:

Customised: adapted to your needs, we guarantee delivery when and where it is needed.
With guarantees: two attempts at home delivery with a signature and in a guaranteed period. We also offer delivery to Correos Post Offices or Citypaq. If delivery cannot be made, we will leave a notification in the postbox stating the Post Office where it can be collected within 15 days. If we do not meet the deadline, we will refund the charge paid.
Includes Modify: easily modify the delivery of your shipment from a computer or mobile to adjust it in real time to your needs. You can also choose whether the recipient can make changes and what modifications they can make. This option is available for all national parcel shipments with home delivery.
For your peace of mind: includes arrival notification via the Correos app, e-mail and/or SMS to the recipients.
Close to you: for Spain, Andorra and mainland Portugal deliveries.

Delivery details

You choose your perfect packaging. You can purchase from the range of products available in our Online Shop and in all Correos Post Offices.

Of course, the size must fit these measurements:

Maximum:

Box: Length + Height + Width = 240 cm, with no measurement being more than 120 cm.
Roll or tube: these items may not be longer than 120 cm or more than 30 cm wide.

If you want to send something bigger, don't worry, add an Extra Maximum for a slightly higher price:

Length + Height + Width = 300 cm for 35% more.
None of the measurements can exceed 240 cm for 35% more.

Or add the two extra dimensions for 70% more.

Minimum:

Box: 10 x 14.5 cm.
Roll or tube: dimensions that allow a 10 x 14.5 cm label to be attached, and not over 2 kg.

And it should weigh no more than 30 kg!

The volumetric weight is calculated by us.

Now you just have to tell us where you would like us to send it:

Home: two delivery attempts with signature. If delivery can't be made, it will be available for 15 days at the closest Post Office.
Chosen Post Office: send to the Post Office of your choice that has a parcel delivery point, where it will be available for 15 days. We notify the recipient of its arrival via the Correos app, e-mail and/or SMS, and send various reminders if it is not collected.
Citypaq: delivers to one of the smart Correos collection points located throughout the city and available at any time of day (see timetables on the website or app).

It is important that your details and those of the recipient are clearly visible on the packaging.

Remember that you can generate the label and pay for the shipment to speed up processing.

Guarantees and delivery periods

If your shipment suffers an incident arriving at its destination, Correos will compensate you. If you would like the compensation to be paid to the recipient, you must provide signed authorisation.

We know you place your trust in us and this is our way of saying thank you:

National Guarantees:

For delay:

Period for presenting an incident or claim: minimum 3 days and maximum 21 days, from the delivery date of the shipment.
Compensation: the charge paid is refunded.
Terms and Conditions: delivery times will only be met if reception is before 16:00. If not, the period will increase by 1 day.
In shipments with the origin or destination in Andorra, the Canary Islands, Ceuta or Melilla, the time for customs processing will not be counted.

For damage:

Deadline for lodging an incident or claim: within 7 calendar days of delivery.
Compensation: €6.67 per kg invoiced (€6.43 per kg invoiced for shipments received in 2022). .
The minimum compensation is €40, only for Paq Premium and customers without a contract. That means that if the sum of the compensation (according to the above formula) plus the delivery price is less than €40, you will still receive €40 compensation
Terms and Conditions: for this type of incident, an expert opinion will determine the amount to be paid for the damage.
Documents to provide: we may request photos of the damaged packaging and contents to confirm the damage and check whether the packaging was sufficient to protect it. During reception, our staff may advise you on how to prepare your shipment and offer you the most appropriate packaging.
If claiming for a damaged shipment or missing content, with Insurance or Declared Value, we may ask for documentation accrediting the value of the goods, or invoices for repair or replacement.
Customers with contracts will receive compensation according to the terms and conditions set out in their contracts.

For loss:

Deadlines in which to register an incident or claim: minimum 3 days and maximum 1 year, from the reception date of the shipment.
Compensation: €6.67 per kg invoiced (€6.43 per kg invoiced for shipments received in 2022) plus reimbursement of the rate.
The minimum compensation is €40, only for Paquete Premium and customers without a contract.
If the shipment has a Declared Value or Comprehensive Insurance, with a maximum coverage of €6,000, the compensation will consist of reimbursement of the delivery price plus the Declared Value or Insurance.
The shipments regulated by the LCTTM (Law on Contracting Land Transport of Goods) have insurance associated so, in the event of a claim, the lowest of the following amounts will be paid:
- For the declared value.
- For replacement of the lost object.
- For repair of the damaged object.
Documents to provide: if claiming for a lost or damaged shipment or missing content, with Insurance or Declared Value, we may ask for documentation accrediting the value of the goods, or invoices for repair or replacement.
Customers with contracts will receive compensation according to the terms and conditions set out in their contracts.

And of course we will deliver your shipment as quickly as we can.

Find your nearest Correos Post Office and bring us your delivery. We will deliver it in 1-2 days, depending on the origin and destination.

Choose the time slot in which you would like us to deliver your shipment:

From 9:00 to 12:00
From 12:00 to 15:00
From 15:00 to 18:00
From 18:00 to 21:00

(Don't forget that this service is only available in provincial capitals and towns with afternoon delivery).

So that it is delivered on the day it is needed.

You set the date in our schedule and we hang on to your delivery until it is time to take it to its destination.

Price

Consult your rates here or at Correos Offices.