Paq Premium

Deliveries that meet your requirements, where and when you need.

From

€12.95

Send
Paq Premium From €12.95 Send

Additional services

Electronic Proof of Delivery (ePOD)

Digital recorded delivery receipt.

MORE INFO

Delivery to recipient only

The shipment can only be delivered to the intended recipient, and always after they have provided proof of identity. Delivery to entities, companies or third parties is not permitted, even with signed authorisation. There is the option to include two recipients.

Cash On Delivery

Receive payment for your shipments in a safe, simple, reliable way. At Correos, we reimburse you the amount paid by the recipient, which appears on the item.

Insurance

Even greater assurance for your most important documents and goods.

MORE INFO
Describe your shipment
Register all the recipients to whom you want to send the parcels and indicate if you want to include any additional service.
Make the payment by bank card, PayPal, through any of our Post Offices, via a contract with Correos or a prepaid envelope.
Print the labels that identify the parcels before managing their collection or bringing them to one of our Post Offices.

Product information

Description

We know that your customers need urgent and efficient deliveries, which is why Paq Premium is the perfect option for your shipments:
  • Personalised: adapted to your customer's needs, ensuring delivery when and where it is needed.
  • With guarantees: two attempts at home delivery with a signature and in a guaranteed period. We also offer delivery to Correos Post Offices or Citypaq. If delivery cannot be made, we will leave a notification in the postbox stating the Post Office where it can be collected within 15 days. If we do not meet the deadline, we will refund the charge paid.
  • Includes Modify: easily modify the delivery of your shipment from a computer or mobile to adjust it in real time to your needs. You can also choose whether the recipient can make changes and what modifications they can make. This option is available for all national parcel shipments with home delivery.
  • For your peace of mind: includes arrival notification by SMS and/or email to the recipients.
  • Close to you: for Spain, Andorra and mainland Portugal deliveries.

Shipment details

You choose your perfect packaging. You can purchase from the range of products available in our Online Shop and in all Correos Post Offices.

Of course, the size must fit these measurements:

Maximum:

  • Box: Length + Height + Width = 210 cm, with no measurement being more than 120 cm.
  • Roll or tube: Length = 120 cm and Diameter = 30 cm.

If you want to send something larger, don’t worry, add a Maximum Extra for just a little more:

  • Length + Height + Width = 270 cm for 35% more.
  • None of the measurements can exceed 170 cm for 35% more.

Or add the two extra dimensions for 70% more.

Minimum:

  • Box: 15 x 10 cm.
  • Roll or tube: dimensions that allow a 10 x 14.5 cm label to be attached, and not over 2 kg.

And it should weigh no more than 30 kg! 

The volumetric weight is calculated by us.

Now you just have to tell us where you would like us to send it:

  • Home: two delivery attempts with signature. If delivery can't be made, it will be available for 15 days at the closest Post Office. Delivery option for Individual customers and those with a Contract, and the only one possible for shipments to mainland Portugal.
  • Chosen Post Office: send to the Post Office of your choice that has a parcel delivery point, where it will be available for 15 days. We notify the recipient of its arrival by SMS and/or email and send various reminders if it is not collected.
  • Citypaq: delivery to one of the smart Correos collection points located throughout the city and available at any time of day. 

It is important that your details and those of the recipient are clearly visible on the packaging.

Remember that you can generate the label and pay for the shipment to speed up processing.

What is volumetric weight?

Guarantees and delivery periods

If your shipment suffers an incident arriving at its destination, Correos will compensate you. If you would like the compensation to be paid to the recipient, you must provide signed authorisation.

We know that you trust us and this is our way of thanking you:

National guarantees:

For delay:

  • Deadlines in which to register an incident or claim: minimum 3 days and maximum 21 days, from the reception date of the shipment.
  • Compensation: charge paid.
  • Terms and Conditions: delivery times will only be met if reception is before 16:00. If not, the period will increase by 1 day.
  • In shipments with the origin or destination in Andorra, the Canary Islands, Ceuta or Melilla, the time for customs processing will not be counted.

For damage:

  • Deadline for lodging an incident or claim: within 7 calendar days of delivery.
  • Compensation: €5.98 per kg invoiced.
  • The minimum compensation is €40. The Declared Value and any All-Risk Insurance contracted can be added to the amount of the compensation, the maximum coverage of which is €6,000.
  • Terms and Conditions: for this type of incident, an expert opinion will determine the amount to be paid for the damage.
  • Documents to provide: we may request photos of the damaged packaging and contents to confirm the damage and check whether the packaging was sufficient to protect it. During reception, our staff may advise you on how to prepare your shipment and offer you the most appropriate packaging.
  • If claiming for a lost or damaged shipment or missing content, with Insurance or Declared Value, we may ask for documentation accrediting the value of the goods, or invoices for repair or replacement.
  • Customers with contracts will receive compensation according to the terms and conditions set out in their contracts.

For loss:

Deadlines in which to register an incident or claim: minimum 3 days and maximum 1 year, from the reception date of the shipment.

  • Compensation: €5.98 per kg invoiced.
  • The minimum compensation is €40. The Declared Value and any All-Risk Insurance contracted can be added to the amount of the compensation, the maximum coverage of which is €6,000.
  • Terms and Conditions: compensation corresponding to the amount of the contracted insurance plus the refund of the charge.
  • The shipments regulated by the LCTTM (Law on Contracting Land Transport of Goods) have insurance associated so, in the event of a claim, the lowest of the following amounts will be paid:
    • For the declared value.
    • For replacement of the lost object.
    • For repair of the damaged object.
  • Documents to provide: if claiming for a lost or damaged shipment or missing content, with Insurance or Declared Value, we may ask for documentation accrediting the value of the goods, or invoices for repair or replacement.
  • Customers with contracts will receive compensation according to the terms and conditions set out in their contracts.

And of course, we will deliver your shipment as quickly as we can.

Find your nearest Correos Post Office and bring us your shipment, and we will deliver it in 1 - 2 days depending on the origin and destination.

Choose the time slot in which you would like us to deliver your shipment:

  • From 9:00 to 12:00
  • From 12:00 to 15:00
  • From 15:00 to 18:00
  • From 18:00 to 21:00

(Don't forget that this service is only available in provincial capitals and towns with afternoon delivery).

So that it is delivered on the day it is needed.

You put the date on our calendar and we keep hold of the shipment until it is time to take it to its destination. 

National parcel service terms and conditions Paq Premium Delivery Periods.

Price

Check your rate, Correos offers the best. 

What you need to know to send a parcel