GENERAL TERMS AND CONDITIONS FOR ACCESS TO AND USE OF THE WEBSITE
In compliance with Law 34/2002 of 11 July, on Services of the Information Society and e-commerce, this legal notice establishes the terms and conditions of use of the website www.correos.es published online by Sociedad Estatal Correos y Telégrafos, S.A. S.M.E. (hereinafter, Correos), with registered address at Calle del Conde de Peñalver, nº 19, 28006 Madrid (Spain), Spanish Tax ID (NIF) A83052407, and registered in the Companies Register of Madrid, Volume 16,665, Book 0, Folio 20, Section 8, Sheet M-284323, Entry 1 (registry data of the domain name “correos.es”: Entry 1/M on the aforementioned Sheet, Section, Folio, Book and Volume).
Correos is entitled to provide postal services pursuant to Law 43/2010, of 30 December, on Users’ Rights and the Postal Market, and to provide telecommunications services pursuant to Law 9/2014, of 9 May, on General Telecommunications.
To establish direct and effective communication, you may contact us via our contact form or by telephone on 915 197 197. If it concerns a basic general interest service, the telephone number to use will be 900 400 004 .
You may also consult the Customer Services web page.
Acceptance
Accessing the website www.correos.es attributes the condition of user and implies the user’s full and unconditional acceptance of each and every one of the terms and conditions included in this Legal Notice.
The content of this Legal Notice may be modified, and therefore its acceptance by the user shall refer to the version of the Legal Notice published by Correos at the time the user accesses the website.
The use of certain services offered through the website www.correos.es may be subject to particular conditions that, as the case may be, replace, complement, and/or modify this Legal Notice. Access to these services implies the acceptance of their specific terms and conditions. As a consequence, the user must carefully read the specific terms and conditions of the service each time it is accessed.
Access to the website www.correos.es is also subject to all notices, terms and conditions of use and instructions published by Correos which may replace, complement, and/or modify this Legal Notice.
Subscription to services
As a general rule, access to the website does not require prior subscription or registration by the user. Notwithstanding the above, access to any of the services offered through the website may be conditional on prior completion of the subscription form or start of session. For this purpose, the user guarantees the authenticity and accuracy of all the data communicated on completing the subscription form(s). The user is committed to and responsible for maintaining all the information provided so that it reflects, at all times, their actual situation.
The rates shown on the website in the “From” field correspond to rates before tax.
Terms and conditions of use
The user undertakes to make use of the features and/or services offered by Correos through the website www.correos.es in accordance with the law, this Legal Notice, the specific terms and conditions published for certain services, and other notices and instructions made available to them, as well as in accordance with morality, generally accepted good practices and public order.
All the brands, commercial names or distinctive marks of any type appearing on the website and identified with Correos are the property of this Company. Also, the exploitation of intellectual property rights to the website’s content corresponds to Correos as stated in its “copyright” notice, and may therefore not be used by the user beyond what is essential for access to the features and services supplied through the website, except with the express authorisation of Correos.
The user undertakes not to reproduce, copy, distribute, publicly communicate, transform or modify the content on the website, including brands, commercial names and distinctive marks, unless authorisation has been obtained from the owner of the rights, nor to delete, manipulate or in any way alter the copyright or other identifying data for which rights are reserved.
The user must not obtain or attempt to obtain content by using mechanisms other than those made available to them, if applicable, or, in general, which are regularly used on the internet, provided that these do not involve a risk of damage or disablement of the website and/or its content.
To access the information contained on the website and make use of the services offered, minors must obtain prior permission from their parents, tutors or legal representatives.
The responsibility of determining the contents and services which minors may access corresponds to the persons responsible for them. As it is possible to use the Internet to access content which may be unsuitable for minors, users are informed of the existence of computer programs that limit or control the content which minors can access.
Use of Cookies
CORREOS informs users that cookies are used on this Portal. Cookies are files or devices that are downloaded to the user's computer/smartphone/tablet when certain web pages are accessed in order to store and retrieve information from the terminal device. Among other functions, cookies make it possible to store and retrieve information about a user’s browsing habits in order to improve the service offered.
Users can reconfigure their cookies preferences, give their consent to the use of cookies, or withdraw consent at any time using their browser, enabling them to allow, restrict, block or delete the cookies from our Website.
For more information on the use of cookies on this website, you may consult our Cookies Policy.
Exclusion of responsibility and limit of guarantees
The data, text, information, specifications, graphics and links published on the website www.correos.es are included for informational purposes only, for all individuals who may be interested in them, and accessing them does not generate any commercial, contractual or professional relationship between the user and Correos. In case of discrepancy between the information contained on the website and the content on paper, the latter will prevail. Users are advised that, before carrying out any action derived from the website’s content, they should verify the information obtained by contacting the Customer Service department
The above is with the exception of the services whose contracting is offered through the website and whose access is subject to the specific terms and conditions published by Correos and accepted by the user.
Correos declines all liability, to the full extent provided by law, for damages and losses produced or which may be produced in the future due to technical defects, of whatever nature, derived from the use of the information and matters contained in the website. The links and hypertext which, where appropriate, enable access through the website to the provision of services offered by third parties, do not belong to nor are under the control of Correos, so that this Company accepts no liability either for the information contained in these or for any effects which may derive from said information.
Correos accepts no liability for breaches of any applicable regulation which the user may incur in their access to the website and/or use of the information contained in it. Neither does it accept liability for the illegal use by third parties of brand names, product names, registered or unregistered commercial trademarks which, not being the property of Correos, may appear on the website .
Correos does not guarantee the continuity of the operation and availability of the website. However, and as far as possible, it will warn of known interruptions before they occur.
Correos does not control or guarantee the absence of viruses or other elements in these services provided by third parties which the user may access through the website, and may produce failures or alterations in their software or hardware, documents and files stored in their computer system.
Personal data protection
Browsing our website does not require prior registration. However, when you visit our website, it is standard for our web servers to store information such as the IP address and domain from which you are accessing it, the date and time of the visit, etc. On the other hand, certain features and/or servers of our website require you to provide additional information through registration forms (e.g. your first name and surname, postal or email address, telephone number, etc.). Correos will process your personal data in accordance with the terms and conditions published in the Website Privacy Policy, and, where appropriate, with the Data Protection Policy applicable to any services requested.
Legislation and jurisdiction
The law applicable to the content of the website is Spanish law and jurisdiction, and the competent Courts and Tribunals in Spain.
REGULATION (EU) 2022/2065 (Digital Services Regulation)
In compliance with REGULATION (EU) 2022/2065 (Digital Services Regulation), the following link is provided as a single point of contact for Authorities and Bodies.
In compliance with REGULATION (EU) 2022/2065 (Digital Services Regulation), the following link is provided for the reporting of illegal content covered by Articles 3 to 7 of Directive 2011/93/EU.
In compliance with REGULATION (EU) 2022/2065 (Digital Services Regulation), the following link is provided for the communication of illegal content NOT covered by Articles 3 to 7 of Directive 2011/93/EU.